Wrigley HUB – Reapplication Workflow Glitches

Objective To analyze and determine system issues that are preventing Wrigley and Agency users from properly completing Reapplication Requests on the HUB. To recommend bug fixes to BBDO NY to improve the existing reapplication process on the Wrigley HUB

Issues to Discuss Issue #1: Non-working Required Fields Issue #2: Form inconsistencies when Est. with LA

Workflow Review – Finished Work Assets There are two Reapplication Workflows in place for Finished Work assets. These workflows are triggered based on the following criteria: –Workflow #1 – If the asset that has been selected for reapplication is an Original asset (ie. If the Adapting Market field is blank), then Workflow #1 is triggered –Workflow #2 – If the asset that has been selected for reapplication is a Reapplied asset (ie. If the Adapting Market field is populated), then Workflow #2 is triggered.

Workflow 1 – Issue #1: Non-working Required Fields After the client initiates a request, the Local Agency is responsible for filling out the Detailed Request form. There are multiple fields marked as required, however the only field that is truly required is First On-Air Date. –Backend Status = ActivatingAgency Red Asterisks imply that field is required

Workflow 1 – Issue #1: Non-working Required Fields If the Local Agency tries to submit the form without populating a value in the First On Air Date field, they receive the following validation. If the Local Agency tries to submit the form without populating a value in any of the other required fields (ie. Airing Period, Invoice To, Contact Name, Agency Address, Telephone Number). They are able to submit the request without being stopped. This is a problem.

Workflow 1 – Issue #2: Form Inconsistencies when Est with LA In Workflow #1, there are 3 backend statuses that cause the status to the end user to show as Est with LA: –ActivatingAgency – This status will occur when the Client initiates the request and forwards to the LA. –ReturntoActivatingAgency – This status will occur if the request is initiated by the client, returned by the LA back to the client, and then re- forwarded back to the LA. –ReturnfromOA – This status will occur if the client initiates the request, the LA fills out the form and submits to the PA, then the PA clicks Return with Comments to send the request back to the LA.

Workflow 1 – Issue #2: Form Inconsistencies when Est with LA ActivatingAgency –The form shows multiple required fields (Consumer Benefit, Brand, Airing Period, First On-Air Date, Invoice To, Contact Name, Agency Address, Telephone Number)

Workflow 1 – Issue #2: Form Inconsistencies when Est with LA ReturntoActivatingAgency –Red asterisks for the Required fields are missing from the form –First On-Air Date is still required. Its just not shown.

Workflow 1 – Issue #2: Form Inconsistencies when Est with LA ReturnfromOA –Red asterisks for the Required fields are missing from the form –Now only Comments are required. The First On Air Date is no longer required.

Workflow 1 – Issue #2: Form Inconsistencies when Est with LA Recommended Fix –All 3 forms tied to the 3 statuses should work consistently –Consumer Benefit, Brand, Airing Period, First On-Air Date, Invoice To, Contact Name, Agency Address, Telephone Number, and Comments should ALL be required fields on 3 forms –The Required Fields should show with a red asterisk on all 3 forms