Creating a Culture of Feedback Increase Response Rates

Purpose Tour of Metrics that Matter tools & features to help you: Further engage learners & managers Increase data collection Purpose Intended for Metrics that Matter users, as well as those considering subscribing to Metrics that Matter

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard

Collect Evaluations on SmartPhones Maximize response rates by collecting class & conference evaluations on laptops, tablets, AND smartphones To get the highest response rates for your evaluations, you need to provide every possible avenue for people to provide feedback. In this day and age, you HAVE to provide a mobile option. Luckily that’s built right into Metrics that Matter as a standard option on all your evaluations. When publishing just choose to Optimize for smartphone users. This won’t change the experience for those on laptops and tablets, but when accessing on SmartPhones, it will reduce the number of graphics to download and optimize the layout for the smaller screen size. Apple, Android, Windows, and Blackberry phones are all supported.

Mobile Class Evaluations Welcome Demographics Evaluation Here are examples of what each of the different possible pages in the class evaluation process look like on SmartPhones. Note that you might just jump right to the evaluation today. If so, that exact same experience would occur on SmartPhones.

Conference Evaluations Laptop / Tablet Smartphone Where clients have found mobile evaluations to be particularly helpful is for conferences. After each session, the speaker can ask the participants to provide a quick rating and comments for the session on their phones before they head to the next session. The conference organizers get real-time feedback with high response rates.

QR Code to Complete Evals In addition to using simple URLs and emailing out links to respondents, you can also now generate Quick Response or QR Codes for each evaluation. Display these in PowerPoints or print them in materials to provide another avenue for learners to access evaluations.

Smartphone Tracking How are your learners completing evaluations? Web Paper Import from another system Smartphones Data Download Report: Finally, if you’re taking all these steps to enable smartphone data collection, you’re going to want to know how much of your data is coming from mobile devices. In the Data Download, now, you’ll see SmartPhone listed as an entry method alongside Web, Paper, and imports from other systems.

Share Learner Feedback Instantly You want your students to know that their feedback matters. We’ve therefore created an experience to let them compare their own feedback with that of others. We enhanced the thank you page of your post event evaluations to allow students to see their individual class ratings against those of others. Now after a student submits an evaluation, the student will see his or her individual overall score for the class, the class’s overall score with other students’ feedback, and the course’s overall score, which is a combination of all scores collected for different classes scheduled against that course.

Get Started with Mobile Optimized Evaluations As a follow up to this session, you’ll receive a guide to the Metrics that Matter smartphone experience Free and easy to enable for your evaluations Interested in evaluating conferences and not doing so today? Talk to your KnowledgeAdvisors account team

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard

Share Section of Evaluation

Sample Email Received

Get Started with Answer Sharing Free and easy to enable for your evaluations View instructions in our Help Guide here Interested in activating answer sharing and not doing so today? Talk to your KnowledgeAdvisors account team

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard

Before I go to a restaurant, buy a product, or watch a movie, I always check reviews first. Life is too short to waste—we leverage the experiences of others to avoid bad experiences.

But when it comes to selecting the optimal learning event, we make regularly make these choices blind.

Not relevant Already knew info Not practical Bad timing The result is scrap learning: time that employees are spending in training events for which there is no new knowledge or skills applied back on the job. Estimates from multiple sources place the average scrap learning of organizations at 50% or more. What if there was a way to stop scrap before it starts?

Enter the Metrics that Matter Mobile app for learners.

Metrics that Matter Mobile Free App for Android & iOS Quick and easy class search Course reviews with star ratings & comments

Search by Topic or Training Location

MTM Feed: Classes, Ratings, Comments

Submit Learning Evaluations

How Do I Get It? Implement for Your Organization Free! Ready within 2 weeks Contact KnowledgeAdvisors team: Logo Email domains Schedule of future classes Free App Download for Employees: Search App Store or Google Play for Metrics that Matter

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard

Your Need Course evaluation feedback is available here Your employees or customers are here MTM LMS Website You have great data in Metrics that Matter about the effectiveness and impact of your courses. But your employees, partners, and customers live in other systems. Share Point Intranet

Bridge the Gap with Web Services Course evaluation feedback is available here Your employees or customers are here MTM LMS Website We can bridge that gap and unlock more potential in that data by using a web service to serve that course evaluation feedback to your learners in the systems that they use every day. Web Service Data Transfer Industry standard On-demand Share Point Intranet

MTM Course Data Points Data Point Description Overall Average Score Overall Average Score for the Course N-Count Number of Respondent for the Course Number of Evals for each scale header Based on Overall Evaluation score, number of respondents for each scale value Overall Eval Score Overall Average Score for each Eval Qualitative Data Comments for each Eval for the Course Demographic Answers Demographic associated with comments The web-service can pass a number of different useful data points, including scores, comments, and key demographics.

Course Star Ratings Example 1 Here’s an example of what you could do with that data. Imagine displaying this wealth of information to your potential learners before they select a class. Seeing not only the overall scores, but also comments that are identified by meaningful demographics like tenure or role, will help learners to make better decisions in selecting classes that will be impactful for their jobs.

Course Star Ratings Example 2 microsoft.com/learning Here’s another example that you can visit. For the thousands of customers who are planning to take Microsoft training every year, after clicking Find Training…

They’re able to see the customer feedback in star ratings based on Metrics that Matter scores for each of the training providers.

Get Started with Star Ratings Web Service Discuss with your KnowledgeAdvisors team $2,500 one-time setup fee Configuration within your system to: Receive web-service Display as desired

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard

The MTMDashboard iPad app is a free download that enables you to extend the reach of your Metrics that Matter dashboards. The most common use of this that we see from clients is to get their strategic Metrics that Matter data into the hands of executives.

The MTMDashboard app enables you to include all the data visualizations that you have in your web-based dashboards, but in a friendly touch-based form. Users can swipe through the automatically updated data and mark key widgets as their favorites.

When you touch a widget, you get a zoom-in view that can include a detailed analysis of the data.

Get Started with the MTMDashboard App Requires subscription to Dashboards You will receive the easy setup steps as a follow up to this webinar: Create (unlimited) Mobile Users via Admin account Assign Dashboard Views to Mobile Users Download MTMDashboard from the iPad App Store

Tips & Tricks! Mobile Optimized Evaluations Answer Sharing Metrics that Matter Mobile App Course Star Ratings Web Service iPad Dashboard What are your immediate next steps?