© 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice HP Spare Parts Depot Program

page 2 comm matrix\hp parts store\customer feedback\bill Program Objectives Increase value of partnership with HPs ASPs by allowing open access into the Spares Depots Increase customer satisfaction by getting parts closer to the End-User for faster problem resolution Optimize usage of Spares Depots

page 3 comm matrix\hp parts store\customer feedback\bill Program Overview All Authorized Service Providers have access into 68 Depots Critical server, storage, workstation and deskpro parts – includes 4th and 5th year support 4Hour delivery-Guaranteed within 90 miles, best effort 91 to 160 miles – Fill rate goal of 98% Annual registration fee, per part access fee and transportation fees

page 4 comm matrix\hp parts store\customer feedback\bill Critical Spares Processor Board Processors System I/O Board Backplane Board Memory Expansion Board CIM Board Memory Modules Hard Drive(s) CD-Rom Floppy Drive Tape Drive(s) Cables Controller(s) Adapters/connectors Storage Systems System Fan's) Redundant/Power Supply

page 5 comm matrix\hp parts store\customer feedback\bill Emergency Depot Access Emergency access capability for parts on non-registered unitsEmergency access capability for parts on non-registered units Emergency access fee of $500 plus standard registration feeEmergency access fee of $500 plus standard registration fee Standard per part access fee of $300 (plus delivery charge)Standard per part access fee of $300 (plus delivery charge) Automatic registration of that system into the programAutomatic registration of that system into the program