Centers for Medicare and Medicaid / SAS Usage 2011 First, save a copy of this presentation under a different name on your hard-drive. In the newly saved presentation, enter the presentation or report title and the month and year of the study in this format: August 2010 Next, click on the “Insert” tab and select “Header & Footer.” Check “Footer.” Insert the title of your presentation in the text box, followed by the month and year of the presentation. Example: Marketing Deliverables Survey, November 2010. Select “Apply.” October 2011 Copyright © 2008, SAS Institute Inc. All rights reserved.

Project Overview Research Objectives Methodology To measure and evaluate customer satisfaction of SAS software. To identify any challenges or difficulties with using existing SAS software. To gather feedback from customers on any areas for SAS to improve. Methodology Web deployment of an online evaluation survey was sent to 349 CMS employees via an internal email from CMS on September 21, 2011. One email reminder was sent internally by CMS, and the survey closed on October 3, 2011. Survey was completed by 150 respondents, for a 43% response rate.

CMS Data Sources Used n=121 Which of the following CMS data sources do you use? (Select all that apply)

Frequency of SAS Use Make pie chart n=145 How often do you personally use results from SAS software or rely upon SAS software in your business tasks? (Select one answer) Copyright © 2008, SAS Institute Inc. All rights reserved.

Sharing SAS Output/Findings Change to stacked bar n=140 With whom do you share your SAS output/findings? (Select all that apply) Copyright © 2010, SAS Institute Inc. All rights reserved.

Platforms Used to Run SAS Which of the following platforms do you use to run SAS? (Select all that apply)

Primary Operating Platform Used to Run SAS Delete ‘please specify’ n=139 You indicated you run SAS on the following platforms. Which is your primary operating platform? (Select one answer) Copyright © 2010, SAS Institute Inc. All rights reserved.

SAS Release Used An example of displaying all responses with sub-segments in comparison Use chart titles if it enhances understanding of the visual n=116 Which release(s) of SAS do you personally run? (Select all that apply) Copyright © 2008, SAS Institute Inc. All rights reserved.

SAS Product Use Put 2011 bars on top Move ‘other’ to next to last Move ‘none of above’ to bottom Delete ‘please specify’ *Products and/or solutions with less than 5% are not charted. n=125 Which of the following SAS products and/or solutions do you personally use? (Select all that apply) Copyright © 2010, SAS Institute Inc. All rights reserved.

Functional Use of SAS n=139 What is your functional use of SAS? (Please select all that apply)

SAS Usage by Task n=139 Do you use SAS software to …? (Select all that apply)

SAS Training Needs Eight out of ten respondents would like some level of training Pie chart n=150 How would you describe your current need for SAS training related to performing your job? Copyright © 2008, SAS Institute Inc. All rights reserved.

SAS Training Needs – Preferred Classes How would you describe your current need for SAS training related to performing your job?

Satisfaction and Loyalty Levels *Percentages represent the proportion of survey participants who gave a rating of 6-10 on an 11-point scale where 10=“Extremely satisfied” or “Definitely would recommend.” n=varies Overall, how satisfied are you with each of the following? (Select one answer per row) How likely are you to recommend...? (Select one answer per row)

Respondent Profile Key Characteristics 2011 Job Role n=150 Programming in SAS 85% Using SAS applications 51% Managing others who use SAS products or services 21% Making decisions using SAS information produced by someone else 18% Managing your organization's overall relationship with SAS 7% Installing and/or maintaining SAS for a user community 5% Profile for all survey respondents in tabular form. This can also be displayed in pie charts. Copyright © 2008, SAS Institute Inc. All rights reserved.

Respondent Profile - continued Key Characteristics 2011 Job Level n=150 Health Insurance Specialist 31% Information Technology Specialist 20% Economist 9% Statistician Actuary Division Director 5% Group Director 3% Office Director 0% Other 14%

Respondent Profile, continued Key Characteristics 2011 SAS Tenure n=147 Less than one year 10% 1 to 2 years 14% 3 to 5 years 21% 6 to 10 years 18% 11 to 20 years More than 20 years 20% Level of Expertise n=150 Novice Intermediate 53% Expert 19% Not a SAS User 7% Each report should contain a methodology slide that contains survey background, research objectives, and data collection methodology. Copyright © 2008, SAS Institute Inc. All rights reserved.

Market Research Contacts For additional information about this report contact: Barb Shore 919-531-0482 Jonathan Whaling 919-531-0442 Be sure to include an updated date! Delete contact names as necessary. List two names only. Last Updated: 10/12/11. Report prepared by Barb Shore, SAS Market Research. Copyright © 2008, SAS Institute Inc. All rights reserved.