Quiz 3

1. Why do we process map?   A. To organize work B. To clarify roles and contributions C. To identify improvement opportunities D. To measure performance E. All of these Answer: All of these

2. In a process flowchart, what symbol is used to start or end a process?   A. Diamond B. Upside down triangle C. A large letter “D” D. Oval E. Arrow Answer: Oval

3. What is a relationship map?   A. A picture of the input/output connections among parts of an organization B. A graphic representation of the sequence of steps that make up a process C. The same as an organization chart D. All of these D. None of these Answer: A picture of the input/output connections among parts of an organization

4. What is the “self-generate” method of process mapping?   A. Conduct one-on-one interviews with suppliers, performers and customers B. Conduct group interviews with a team of relevant parts of an organization C. Save time and money by duplicating a process map from a competitor D. Save time and money by using a standard process map for your industry E. None of these Answer: None of these

5. In your casino project process flowchart, what symbol will you use to identify the decision step on which type of slot machines to use?   Diamond B. Upside down triangle C. A large letter “D” D. Oval E. Arrow Answer: Diamond

6. What is a BI blueprint?   A. An information systems process for reducing technology costs B. The contract between outside consultants and clients C. A process flow diagram illustrating the steps in the BI process D. A table documenting different measures and associated dimensions of potential BI opportunities E. None of these Answer: A table documenting different measures and associated dimensions of potential BI opportunities

7. (True/False) The brainstorming process always occurs at the end of the BI process when you must determine what opportunities to pursue. Answer: False

8. For your casino project, which of the following should you include in your project document?   A. Process flowchart B. Relationship map C. Cross-functional process map D. All of these E. None of these Answer: All of these

9. Of the following, which criteria do we use when grading BI opportunities by difficulty?   A. Cross functional B. Availability of data C. Complexity of calculations D. All of these E. None of these Answer: All of these

 10. What two variables do we plot when creating a BI Opportunity Scorecard? A. Profit and year B. Revenue and cost C. Priority and effort D. Return on investment and interest rate E. None of these Answer: Priority and Effort

Process Mapping Part I

For This Week Friday recitations in KOBL 320 or KOBL 370 Section 101: 9:00 – 9:50 AM in KOBL 380 – Noah Section 102: 10:00 – 10:50 AM in KOBL 380 – Whitney Section 103: 11:00 – 11:50 AM in KOBL 380 – Whitney Section 104: 12:00 – 12:50 PM in KOBL 320 – Jason Section 105: 12:00 – 12:50 PM in KOBL 320 – Addison Section 106: 1:00 – 1:50 PM in KOBL 320 – Vimi Section 107: 1:00 – 1:50 PM in KOBL 320 – Chris Section 108: 2:00 – 2:50 PM in KOBL 320 – Nhan Section 109: 2:00 – 2:50 PM in KOBL 320 – Chris Section 110: 3:00 – 3:50 PM in KOBL 320 – Addison Bring your Process Mapping books to recitation

For Next Week Read Pages 129-134 and 141-155 of Casino Operations Management An Analysis of the Relationship of Alcohol to Casino Gambling Among College Students – Located on CULearn in the Additional Readings Folder Quiz 4 next Wednesday will cover these readings

Process Mapping Why Process Map? To create a visual diagram of a process To establish a common language Assists in discussing improvement The end result is to provide a blueprint for implementing the process Other reasons?

Who is the customer(s) for this process? Process Mapping Who is the customer(s) for this process? Who benefits from this process? Always keep the customer in mind There can be multiple customers at different points within the process

Start with the Relationship Map “High Level” Need a volunteer to: write all the steps of the process on post it notes document all the ideas of how to improve the process

For each functional area identified in your relationship map, you can draw a flowchart or flowcharts. What are some examples of functional areas for your Casino project? Need a volunteer to: write all the steps of the process on post it notes document all the ideas of how to improve the process

Flowcharting Step 1 - Determine boundaries Where does the process start? Where does it end? On one rectangular post-it note (same color) beginning step of the process last step of the process Use verb-noun combinations For example: Review draft #1 Handoffs/Swim Lanes Each horizontal band represents a dept and/or person

Step 2 – Map out the “AS IS” process Flowcharting Step 2 – Map out the “AS IS” process Current state of the process Write one step of the process on each rectangular post-it note Place these on the map in chronological order (working from left to right)

Step 3 – Note all the queues Step 4 – Note all the checks/reviews Flowcharting Step 3 – Note all the queues Places where work can pile up Step 4 – Note all the checks/reviews Steps that involve a check and/or review Step 5 – Note all the forks Queues Note the areas and potential areas where the process queues (waiting time/holds) with a large “Q” on the small square post-it notes Place these on the map between the steps (or on the steps) where the process queues Checks Place a  on the steps that require a check/review

Making a peanut butter and jelly sandwhich Flowcharting Making a peanut butter and jelly sandwhich Start at 3:16 Continue to 5:00

Value Added Steps Non-Value Added Steps Flowcharting An activity that increases the value – from the customer’s perspective – of the product or service. Non-Value Added Steps An activity that does not add value – from the customer’s perspective – of the product or service.

Identify Waste/Inefficiencies Processing: Redundant and unnecessary process steps, excess processing, excess checking and inspection. Excess use of energy of all types. Correction: Re-do’s, fix-ups, returns, mark-downs, managing complaints. Inventory: Idle in-progress or finished materials, ingredients, supplies, or information. Wait Time: Delays and queues of all types. Search Time: Time spent looking for information, people, supplies, and equipment. Transportation: Multiple handling steps and needless movement of material and information. Space: Storage of unneeded items, excess inventory or the general “mess” that builds up over time. Excess space required due to inefficient process flow. Complexity: Complex process flows. Confusing product and service choices. Organization boundaries which introduce inefficiencies and frustrate any sense of accomplishment. In discussing these with the group, ask for examples they see in their work

Strategies for Reducing Wastes and Eliminating Inefficiencies Ideas for reducing waste in processes  Total Steps Rearrange Steps Combine Steps  Total Queues  Total Handoffs  Total Checks Standardize Work Methods Smooth out for Continuous Flow (work is processed and moved immediately to the next step) These are some ideas for reducing wastes – but the ideas are not limited by this list

Map out the “TO BE” Process Using Flowcharting Need a volunteer to: write all the steps of the process on post it notes document all the ideas of how to improve the process

Questions to think about when creating your “TO BE” process Can any step be eliminated? As unnecessary By new equipment? By changing the place where it is done or kept? By changing the order of work? By changing the product design? By changing the specification of the incoming supply?

Questions to think about when creating your “TO BE” process Can any step be combined with another? By changing the specification of supplies? By changing the design of the product? By changing the order of the steps? By changing the equipment used?