1. 7/14/16 CTC-RI IBH Pilot Quarterly Meeting
Process Mapping 101
7/14/16
CTC-RI IBH Pilot Quarterly Meeting

2. What is process mapping?
Workflow Diagram that enables improved understanding of a process
Brings team together on how the work actually happens
Allows team to see how work could be better

3. Why process mapping? Helps determine what is and what isn’t a problem
Streamlines work activities
Before you can improve a process you must understand it

4. Step 1 Determine the boundaries Where does the process begin?
Where does the process end?

5. Step 2
List the steps
Use a verb to start the task description

6. Step 3
Sequence the step
Use post-it notes so you can move tasks around
Do not draw arrows until later

7. Step 4 Draw appropriate symbols
Ovals show input to start process or output to end process
Boxes or rectangles show task or activity performed in the process
Arrows show process direction flow
Diamonds show points in the process where yes/no question is asked or decision is required
If there are feedback arrows, make sure feedback loop is closed

8. Step 5 Finalize the flowchart
Ask if the process is being run the way it should be
Are people following the process as charted
Do we have a consensus?
What is redundant; add what is missing

9. Let’s get started

10. Simple process map

11. More complex process map

12. Oval is used to show the input to start
process or output at end of process
Box or rectangles shows a task
or activity performed in the process
There is usually
only one arrow
out of an activity
box
Diamond shows points
in process where yes/no question
asked or decision required No
Yes
Oval is used to show the input to start
process or output at end of process

13. Group Time (20 min)
Think about a process within current IBH pilot that could be improved
Use the post-its supplied to create the building blocks of the process map as it currently operates
Once post-its arranged on large white paper, designate where there is a gap or space for improvement
Be prepared to share with the group once complete