STAFF TRAINING AND DEVELOPMENT This takes place so that new and existing employees work as effectively as possible TRAINING AND DEVELOPMENT Staff must cope with changes to their work Training prepares staff for future promotion Ensures all staff have the right skills

The simplest form of staff training and development ON-THE-JOB The simplest form of staff training and development TRAINING The employee is trained by someone who already has the appropriate skills, experience and knowledge Less costly to the organisation Concentrates exclusively on the needs of the business Trainer needs to have good communication skills c “Learning by doing”

Training through specialist organisations OFF-THE-JOB Training through specialist organisations TRAINING Normally more expensive than on-the-job training It is carried out by outside specialists Often leads to new ideas being brought into the business from outside More likely to allow staff to work at their own pace “Can be internal or external”

TRAINING INDUCTION Company OBJECTIVES; WORKING PRACTICES and RULES Introduces new employees and helps them to learn about: TRAINING Company OBJECTIVES; WORKING PRACTICES and RULES Their new roles and responsibilities The environment in which they will be working “The length of the induction depends on the importance and degree of difficulty of the job”

KEY POINTS: TRICKLE DOWN or CASCADE TRAINING: Some organisations have their own training departments Others rely on government initiatives such as Modern Apprenticeships TRICKLE DOWN or CASCADE TRAINING: “The type and amount of training depends on the costs and the resources available” EFFECTS OF INCREASED SALES: Increased Profitability: benefits include: More capital to invest; Strategies may cover many areas including operations management, marketing and finance. More sales will have an increase on supply and the supply chain. Increased demand means an increase in output, and increased output will have an effect on company resources (SUCH AS?). In terms of efficiency, retail stores can look to improve their utilisation of resources including equipment and staff, in order to cope with an increase in sales. Selected staff are trained externally then return to the business and train others internally

SUMMARY: ________ ________introduces new employees to the firm Training prepares staff for future __________ The simplest form of staff training is __ ___ ___ ___ ___ ____ can be _________ and external The type and amount of training depends on the ______ and __________ available INDUCTION TRAINING PROMOTION ON-THE-JOB OFF-THE-JOB INTERNAL COSTS RESOURCES

Include the advantages and disadvantages of each ACTIVITY TIME! Create a leaflet to explain the difference between on-the-job and off-the-job training Include the advantages and disadvantages of each “Complete this task on time and your share value will increase by 15p” 20 minutes!

ADD VALUE! Lucy Douglas needs to provide induction training for her DENTAL RECEPTIONIST. Your task is to plan/write an induction plan for Lucy to give to her new employee. “Complete this task on time and your share value will increase by another 15p” 15 minutes!