PMI North Area PMP Exam Study Group Human Resources Management Presentation Prepared by Denise Robertson 22 March 2003 Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Project Member Roles MEMBERSHIP ROLE RESPONSIBILITY Sponsor Financial backer (often customer) Formal acceptance of scope (not charter) Senior Management Anyone higher than PM Protect and encourage pm and team activities, prioritize, final approval (of charter) Team Workers on project Plan WBS, estimate task duration, complete tasks Stakeholders Anyone actively involved in project Depending on skills, knowledge, and investment area in project are involved in every phase Functional manager Manages functional organization Depends on type of organization: coordinates with PM regarding resources to complete project work Project Manager Manages project Authority depends on type of organization Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

HR Responsibilities for Project Managers RESPONSIBILITY DEFINITION Creating a team directory Lists all project team members and other stakeholders Negotiating with resource managers for best resources Functional managers and other project teams have resources; dealing with politics Creating project job (position) descriptions for team members and other stakeholders Written outlines of job competencies, responsibilities, authority, physical environment and other characteristics involved in performing a job Understanding team/stakeholder training needs and making sure they get it Competencies to be developed as part of the project Creating staffing management plan Formal plan for team, management, other stakeholders, how they will be involved in project and what roles they will perform Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Problem Solving Process Cost Time Human Resources Conflicting objectives between stakeholders Solving Process: Define cause of problem Analyze problem Identify solutions Implement a decision Review decision and confirm it solved problem Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Staffing Management Plan To set up a Staffing Management Plan: Identify all project stakeholders Identify their needs, expectations, and objectives Determine the roles of each stakeholder on the project Determine the skills and knowledge of each stakeholder Assess the overall impact of stakeholders on the project Determine how stakeholders should be managed Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Powers of the Project Manager FoR PERfect project management DEFINITION formal Legitimate based on position reward Ability to give rewards penalty Coercive ability to penalize expert Technical or Project Manager expert referent Based on personality or another’s authority Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Conflict Resolution Techniques DEFINITION Confronting (Problem Solving) Solving the real problem (best choice) Compromising Finding solutions that bring some degree of satisfaction to both parties (second best choice) Withdrawal (Avoidance) Retreating or postponing a decision on a problem (not the best exam choice) Smoothing Emphasizing agreement rather than differences of opinion Forcing Pushing one viewpoint at expense of another (least preferable on exam) Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Hertzberg: Hygiene and Motivation HYGIENE FACTORS - destroys motivation + does not improve MOTIVATING AGENTS Rewarding work and growth opportunities Working conditions Responsibility Salary Self-actualization Personal life Professional growth Relationships at work Recognition Security Status Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Responsibility Charts All roles and responsibilities should be clearly assigned and closely linked to the project scope definition. CHART TYPE CONTENTS Responsibility Matrix Cross references team members with tasks they are to accomplish and issues Resource Histogram Graph showing number of resources used each month displayed in bar chart format Resource Gantt Chart Shows WHEN staff is allocated to tasks Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Team Building Uses WBS as tool Should start early in life of project Occurs throughout life of project Team building activities should be incorporated in all project activities PM’s job to enhance ability of stakeholders to contribute as individuals and team to function as a team Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

Leadership Styles (Dr. F.C. SACCx) DEFINITION directing Telling others what to do facilitating Coordinating input of others coaching Instructing others supporting Providing assistance along the way autocratic Making decisions without input consultative Inviting ideas from others consensus Decision making based on group agreement Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

HR Concepts CONCEPT DEFINITION Arbitration Hearing and resolution of a dispute by neutral third party Perquisites (perks) Special rewards to select employees Fringe Benefits Standard benefits such as education, insurance, profit sharing Expectancy Theory Employees remaining productive as they are rewarded for accomplishments, such rewards being expected as a result of work efforts Halo Effect Tendency to rate high or low on all factors due to impression of a high or low rating on some specific factor War Room Locating a project team in one room to create project identity in a matrix organization Denise Robertson Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials