GLOBAL BUSINESS PAYMENTS: An agile transformation story Rania Llewellyn, EVP Global Business Payments

GLOBAL BUSINESS PAYMENTS: AT A GLANCE Who we are Responsible for the Bank’s Cash Management, Business Payments, Trade Finance and Correspondent Banking businesses Who we support Small Business Commercial Corporate Digital Channels Deposits Payments Client Support Trade Finance Correspondent Banking

Historical Product Approach THE JOURNEY Historical Product Approach A reactive product development approach, late adopters Overcomplicated product offering with complex onboarding and servicing processes Siloed strategic planning and execution New Product Approach A customer-centric product management culture Using agile processes to get products to market quicker and more efficiently Refined value proposition and alignment with our partners

FOUNDATION FOR SUCCESS Culture change Adoption of agile mindset Prioritization Customer centric view

BRINGING VALUE Three benefits to the Customer Three benefits to the Bank

SUCCESSES TO DATE Highly engaged staff Trimmed 150 projects to 9 focus priorities In 12 months, 9 Labs were up and running Up to 50% reduction in delivery time Highly engaged staff

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