Internet Applications Chapter 7

Chapter Overview Discuss Intranet and its benefits Discuss e-commerce and various forms of e-commerce Discuss the security issues in the e-commerce environment. Prepared by Mohammed Saher Hasan

Internet & Organizations Since the inception of Internet, virtually all the industries have seen new levels of competition. In order to survive in this competitive environment, organizations must perform their business at unprecedented level of effectiveness. Internet has also made it possible for organizations to effectively collaborate with other organizations worldwide. Prepared By Mohammed Saher Hasan

Internet & Organizations Shortened product lifecycle: Time to market is becoming an ever- significant factor on the ability to achieve market share, profitability, and even survival as product lifecycle continue to become shorter. Increased cost pressures: The need control cost, with the corresponding desire to improve productivity, continue unabated with renewed emphasis on the productivity of the knowledge workers. Prepared By Mohammed Saher Hasan

Internet & Organizations Increased demand for quality and customer service: As competition builds, the increase in customer’s expectation for responsiveness and personalized support is beginning to change the culture and operation of many industries. Changing Markets: The need and ability to respond to ever-changing market forces continue to push the need to adapt and implement technology to be able to rapidly react. New business model: Internet has facilitated new models of performing business; tele-working, supply chain management and virtual corporations. Prepared By Mohammed Saher Hasan

The Internet & Intranet – Reasons Universal communication: Any organization on the Internet can communicate with any other organization/ individual. Performance: On a high level bandwidth network, the ability to transmit the audio and video files increases the level and effectiveness of communication. Reliability: Internet technologies are proven, highly robust and reliable. Cost: Internet technology cost are very low. Standards: Internet standards (protocols) allow speedy and effective intercommunication between organizations/ departments. Prepared By Mohammed Saher Hasan

Intranet Applications Organization are using Intranet more and more for the following reasons: Publications of corporate documents Access into searchable directories Corporate/ department/ individual pages Simple groupware applications Mail/ e-mail Software distribution. Prepared By Mohammed Saher Hasan

E-Business & E-Commerce E-commerce is a dynamic set of technologies, applications and business processes that link enterprise, consumers, and communities through electronic transactions. E-commerce facilitates the electronic and physical exchange of goods, services, information, and capital. Prepared By Mohammed Saher Hasan

E-Business & E-Commerce E-commerce improves commerce through the use of many core technology tools: The Web Electronic data interchange Electronic mail Electronic fund transfer Electronic benefits transfer Electronic catalogs Credit cards Smart cards Prepared By Mohammed Saher Hasan

E-Business & E-Commerce E-commerce strategies allow businesses to use electronic alliances to speed the delivery of product and services to market. E-commerce involves buying and selling goods and services online, usually in the form of business-to-business (B2B), business-to-commerce (B2C), consumer-to-consumer (C2C) and government-to-consumer (G2C). Prepared By Mohammed Saher Hasan

Business-to-Consumer (B2C) B2C is a form of e-commerce where the business organizations directly interact with the customer. Biggest advantage of B2C is the disintermediation. In B2C, there is no need to worry about inventory, warehouse, wholesale issues. Example: Buying Dell computer from www.dell.com Prepared By Mohammed Saher Hasan

Business-to-Business (B2C) B2B enables the business to reengineer their supply chain and establish a stronger partnership. Cisco is the best example of B2B. Cisco uses its extranet for online sales and electronic purchasing, thus reducing the marketing, administrative costs. ERP packages play a very important role in B2B environment. Prepared By Mohammed Saher Hasan

Consumer-to-Consumer (C2C) The global connectivity of the Internet and the interface of WWW supports transactions directly between consumers. Example www.ebay.com Prepared By Mohammed Saher Hasan

Government-to-Consumer (G2C) G2C uses improved Internet technologies to make it easy for citizens and businesses to interact with the government. Examples of G2C include electronic utility bill payments, providing speedy services to government services etc. Prepared By Mohammed Saher Hasan

Mobile Commerce M-commerce is an extension of e-commerce, it involves selling of goods and services through wireless devices such as smart-phones and tablets. Example: checking bank account information via your smart- phone, online purchase via the smart-phone. Prepared By Mohammed Saher Hasan

Business on the Internet (Web Services) There are four distinct business/ revenue models for doing business on the Internet. Direct selling: a manufacturer directly selling the product on the Internet. Selling advertising space: companies can generate revenues by selling adverting space on their websites. Charging for content: news/ media companies charge subscription fees for online content. Charging for service: yahoo.com charging for email services. Telephone service (VoIp): users can make phone calls by using broadband Internet connect. Example: Skype Prepared By Mohammed Saher Hasan

Security of Transactions Electronic fund transfer and electronic data transfer are the two important functions in e-commerce and m-commerce. Since transfer of money and information over public network is unsecure, some security measures are needed to increase the security of e-commerce and m-commerce applications. In e-commerce and m-commerce applications, security can be implemented via web seals. Prepared By Mohammed Saher Hasan

Web Seals Prepared By Mohammed Saher Hasan

Portal Portals are a Web application that uses a common interface and technology to tie together multiple related, but independent, content pieces or transactional applications. There are some important aspects about a portal, Common interface Related Independent Example: iGoogle Prepared By Mohammed Saher Hasan