FRONT DESK STAFF TRAINING PRESENTATION Bell Orchid Hotel 1000 Harbor Drive San Diego, California 92101 (619) 291-4500 Fax (619) 291-4508 website: www.bellorchidhotel.com Front Desk Training, Operations Department 11/14/201811/14/2018

TABLE OF CONTENTS: The Reservation Experience Routine Front Desk Duties Room Assignment Responsibilities Client Rooming Cycle Additional Front Desk Service Meeting and Convention Services Front Desk Training, Operations Department 11/14/201811/14/2018

THE RESERVATION EXPERIENCE SHOULD BE: Speedy Friendly Accurate Efficient The emphasis throughout should be Guest Satisfaction Front Desk Training, Operations Department 11/14/201811/14/2018

ROUTINE FRONT DESK DUTIES: Check-in/check-out Valet service and car parking Payment credit cards, cash, check, bill to company Airport transportation Information on local attractions Restaurant reservations Guest messages and mail Newspaper/magazine delivery Knowledge of Hotel amenities and services Front Desk Training, Operations Department 11/14/201811/14/2018