Global Libraries Impact Assessment Maciej Kochanowicz Impact Assessment Specialists Poland “Library Development Program” Renata Sadunishvili Impact Assessment Specialists Lithuania “Libraries for Innovation” 1

Global Libraries Botswana Mexico Bulgaria Moldova Chile Poland Early GL grants and ATLA Awardees: Australia Argentina Bangladesh Canada China Colombia (ATLA: Bogota and Medellin) Denmark Finland Guatemala Netherlands Nepal South Africa United Kingdom United States Sample GL Investment Statistics Country # of libraries # of computers Chile 412 2,500 Mexico 3,538 19,953 Latvia 874 3,833 Lithuania 851 3,723 Poland 3,327 3,090 Botswana Mexico Bulgaria Moldova Chile Poland Colombia Romania Indonesia Ukraine Latvia Vietnam Lithuania Country grants: 11/11/2018

Global Libraries – Poland and Lithuania “Libraries for innovation” 1270 PIA 2009-2012

Global Libraries We believe that access to information helps people transform their lives Community engagement Appropriate infrastructure Training Locally produced and relevant content Advocacy Impact planning and assessment Computer and Internet access in public libraries Building capacity beyond access is key

Objectives and outcomes Lithuania Increased equitable access to computers and the Internet Increased social and economic benefits to individuals and communities Increased availability of computers and the Internet Increased IT skills among public library users Poland The knowledge and information needs are better addressed by libraries Inhabitants have better access ICT-supported new services provided by libraries Users, public opinion and policy makers perceive libraries and librarians as more important for individual, community and country development IMPACT: social capital; quality-of-life; public sphere transparency; social integration

Time lines’ 2008 2009 2010 2011 1st IA study 2nd IA study Final IA study 2012 06 07 Final IA Conference Baseline study Lithuania “Libraries for Innovation” Poland “Library Development Program” 2008 2009 2010 2011 1st IA study Ex-post evaluat. Final IA study 2012 Needs Assess. 2013 On-going evaluation

Lithuania: Indicators’ framework Result to be achieved Monitoring indicator 1. Improved access to users and a possibility for them to use computers and internet 1A. Number of libraries/branches/divisions that offer public internet access to the users 1B. Number of computers allocated for public internet access 1C. Number of public internet access hours for the users 1D. Utilization rate of computerized workplaces for public internet access of users 1E. Number of public internet access users 1F. Number of public internet access workplaces per 1000 residents 1G. Number of libraries that offer free wireless internet access to the users 2. Increased library employees' skills and motivation to use information technology 2A. Improved librarians’ skills and knowledge of information technology use 2B. Improved librarians’ representation and public relations skills 2C. Improved librarians’ skills and knowledge of internet resources and e-services 2D. Improved librarians’ skills and knowledge of servicing special needs users 2E. Number of librarians having experience in user training or consulting 2F. Number of trained librarians 2G. Number of hours for internet technology training of librarians 2E. Improved librarians' skills and knowledge of safe internet use 3. Improved public library visitors' skills to use information technology 3A. Improved information technology knowledge and skills of public internet access users 3B. Change in practice of public internet access use 3C. Number of residents trained in information technology use 3D. Number of hours for internet technology training of residents 3E. Improved users' skills and knowledge of safe internet use 4. Improved access for specific groups and hard-to-reach social groups 4A. Percentage of users who do not have alternative internet access 4B. Experience of hard-to-reach groups 4C. User’s activities, for which public internet access in libraries is most often used 4D. Availability of programmes or other mechanisms to involve hard-to-reach groups 5. Improved representation of libraries 5A. Library’s reputation, public perception and profile 5B. Expanded mission and competence spheres of libraries 5C. Increased number of library visitors (visits) 6. Increased local, regional, and national funding of libraries 6A. Funding for the libraries 6B. Funding for public internet access 7. Increased social benefit to individuals and communities through IT 7A. Benefit for the users and its perception 7B. Librarians’ perception of the benefit of public internet access to the community 7C. Perception of the benefit of public internet access by other interest groups 8. Increased supply and use of relevant contents 8A. Number of libraries that have websites 8B. New contents and services in the library 8C. Increased volume of local contents on the internet 9. Innovations in the libraries network 9A. Examples of innovations in libraries that were introduced due to the Project 10. Strengthened aid to librarians 10A. Improved maintenance in libraries 10B. Improved methodical aid to librarians

Lithuania: impact on e-inclusion Data sources' Librarians survey – Representative national survey. N=600 Library directors survey – Entire national survey. N=65 Library users survey – random-systemic sampling. N=2000 Representative national surveys of Lithuania inhabitants: Children 12-14 y.a.; N=600 Adults 15-74 y.a.; N=1500 Projects data Ad hoc survey of all libraries to collect numerical data FGD/interviews hard-to-reach social groups * FGD/interviews with librarians; library directors; key stakeholders Series of case studies about libraries and users People with disabilities People over working age Unemployed Rural populations (except large farmers and workers of governmental institutions) Children from social risk families Children from families, where parents have emigrated to work in other countries

Lithuania: seniors' e-inclusion Over 60.000 citizen took computer literacy courses in the library during 2009-2012 years.

Lithuania: seniors' e-inclusion

Poland: impact on job market Data sources: Pop-up survey of users (what people do on the net) Survey of general population (what % uses comp. at lib.) WWW traffic monitoring (corroboration) Library reports & case studies (users stories) Results: 30 thousand people found job thanks to access to the net in library „I found job thanks to ad on the job center webpage. Librarian helped me to write CV and photocopy documents.” Researches in Internet: http://www.bibliotekospazangai.lt/ImpactAssessment/Forms/Allitems.aspx

Impact of PIAPs at libraries Lithuania Poland Better access to labour market + Better participation in collective governance Better access to learning Better access to health information Better social communication Saving of time and costs Building local identity

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