3.03 Understand support services Introduction

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Presentation transcript:

3.03 Understand support services Introduction

3.03 Understand support services Create a therapeutic environment to provide patient care Develop and implement Healthcare administration Quality control Compliance regulations 3.03 Understand support services

3.03 Understand support services Maintain a clean and safe environment Manage resources Maintain an aesthetic environment 3.03 Understand support services

Support Services Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Supports clinical excellence in treatment of the physical body Supports psycho-social and spiritual needs of patient family staff 3.03 Understand support services

Support Services Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Produces measurable positive effects on patients’ clinical outcomes staff effectiveness 3.03 Understand support services

3.03 Understand support services Agency Operations Develop and implement measures to: Provide for healthcare administration Measure and improve quality Monitor compliance 3.03 Understand support services

3.03 Understand support services Agency Operations Provide for Healthcare Administration Develop plan to achieve agency goals and objectives Develop policies and procedures 3.03 Understand support services

3.03 Understand support services Agency Operations Provide for Healthcare Administration Coordinate activities between departments, outside agencies and contractors Provide new services as needed Provide a program for employee recognition 3.03 Understand support services

3.03 Understand support services Agency Operations Measure and Improve Quality Monitor customer satisfaction Provide standardized support to departments Determine cost effectiveness of alternative methods. Assure quality management. Quality 3.03 Understand support services

Measure and Improve Quality Customer Satisfaction Healthcare organizations collect satisfaction data for several purposes: Accreditation Quality Assurance Medical Groups Customer Satisfaction Report 3.03 Understand support services

3.03 Understand support services Agency Operations Monitor Compliance “Obey the rules” Codes of ethics Legal, regulatory, and accreditation standards/codes Hazardous materials management Safety and building regulations 3.03 Understand support services

3.03 Understand support services Agency Operations Monitor Compliance Coordinate Emergency Preparedness Plans physicians departmental managers outside agencies Inspect buildings and grounds 3.03 Understand support services