1. PERFORMANCE IMPROVEMENT

2. Performance Improvement (PI) Guided by the Mission, Vision, and Goals of the Organization Responsibility of Everyone Data collection provides the foundation of Performance Improvement Analysis of data identifies opportunities for improvement Actions create change for improvement Review and Re-measure to sustain improvements

3. Goals of Performance Improvement Improve processes Improve teamwork Improve systems Improve outcomes

4. Benefits of Performance Improvement Patients and families You and your co-workers UTMC Community

5. Performance Improvement Model

6. Examples of PI Initiatives Increase compliance with Core Measures Improve flow of patients in organization Improve patient safety by reducing patient falls Monitor Infection Control measures to decrease infections Improve access to care for ambulatory patients Increase patient satisfaction and patient experience

7. Example of Graphical Data Display Change Implemented

8. The Joint Commission The nation’s predominant standards-setting and accrediting body in health care Is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards To earn and maintain The Gold Seal of Approval™, an organization must undergo an on-site survey at least every three years

9. Quality Management Provides resources to individuals and groups to identify, implement and evaluate quality and performance initiatives Includes Performance Improvement Coordinators, Data Coordinators, and Data Techs Provides education about quality and performance improvement