Be Your Own First Customer Coffee (Glass Bowls) P R E P A R A T I O N Make sure brewer is on and the brew ready light is lit before brewing. Place a 12-cup filter inside the Brew Basket. Use only 1 filter per brew. Place 1 bag of coffee into the Brew Basket. Gently shake the Brew Basket to level the coffee in the filter, slide the Brew Basket into the Brewer. Press the start button. B R E W I T R I G H T Start with a clean and empty glass bowl. Allow the brew cycle to completely finish before serving . Discard the spent grounds from the brew basket immediately after the cycle completes. C H E C K T H E T A S T E Periodically, taste the coffee. Does the coffee smell and taste fresh? Is the coffee too weak or too strong? Is the coffee at a desirable temperature? R E P L E N I S H M E N T Hold coffee in the Glass Bowl for 1 hour. Empty and rinse the Glass Bowl before brewing fresh coffee. Never brew Fresh coffee on top of old coffee. C l e a n i n g Clean the spray head area with a damp cloth daily, and with a Scotch Brite (green) sponge weekly. Make sure holes are not clogged. Thoroughly clean the brew basket by rinsing with water (daily) and soaking in urn cleaner solution (weekly). Clean the Glass Bowls thoroughly with dish soap and hot water daily. Do NOT use a Scotch Brite (Green) sponge or ANY abrasive cleaner like AJAX or it will damage the Glass Bowl and Logo. Problem Weak Beverage Probable Cause Spray head missing or clogged. Improper filter position. Coffee grounds not leveled in filter. Incorrect coffee amount to batch selection. Remedy Clean spray head making sure no holes are blocked. Replace spray head if missing. Make sure the filter is centered in the basket and grounds are level. Make sure water temperature is 190 – 205 degrees. Make sure the correct batch amount was selected to match the amount of coffee used. Brew Cycle will not start. No water No power Make sure water lines and valves are open. Make sure brewer is plugged in or check circuit breaker. Make sure panel reads “READY TO BREW”. Dry coffee grounds remain in brew basket Spray head missing or blocked. Remember: The spray head can be disassembled and soaked in urn cleaner weekly. Reattach spray head to brewer. TROUBLESHOOTING **If problem cannot be solved by one of the above remedies, call 1-800-366-5836 for service.**