Making Learning Work Universal Personal Specialist A structured and supportive framework for personal and professional development. Creating a culture of independence and work effectiveness. Universal Personal Specialist

Overall Framework Universal Personal Specialist English Maths IT Health & well-being Citizenship Universal Personal Specialist Competencies according to stage of development Work Ready Operational & Supervisory Managerial & Strategic Careers and employability profile Academic/Vocational qualification Occupational & Vendor qualification (licence to practice) e.g. CSCS / Microsoft

Negotiated Self Assessment Stage 1 Work Ready Punctuality Reliability Quality of Work Meeting Deadlines Dress Code Personal Presentation Working with Peers Working with Supervisors Self Assessment

Punctuality (Consistent) Action Plan Being punctual is important to me and I make a point of always arriving on time and I often plan my time so I arrive early Evidence discussed I recognise punctuality as an area for improvement although I usually arrive on time or when I am late I have a valid reason Evidence discussed I find it difficult to always be on time. I am sometimes late, often with no reason Evidence discussed Self Assessment (What evidence do you have to support this?)

Reliability (Consistent, Can do) Negotiated Action Plan I can always be relied upon to follow instructions and complete tasks and if I am unsure I will always ask for help Evidence discussed I can usually be relied upon to follow instructions and complete tasks if I am given some help and support Evidence discussed I know that I need someone to keep me on task and to help me follow instructions Evidence discussed Self Assessment (What evidence do you have to support this?)

Quality of Work (Consistent, Can do, Courageous, Creative) Negotiated Action Plan My work is always to the standard expected and is often better than expected Evidence discussed My work is usually up to the standard expected and I know when and how to ask for help if needed Evidence discussed My work is often not up to the standards expected and I know that I need more time and support to develop my skills Evidence discussed Self Assessment (What evidence do you have to support this?)

Meeting Deadlines (Can do, Consistent, Creative) Negotiated Action Plan I am able to plan my time so that I always complete tasks within the deadlines agreed Evidence discussed I usually complete tasks within the deadlines set, but when deadlines are challenging my work is not always as good as it could be Evidence discussed I find deadlines difficult and I am often unable to complete tasks within the deadlines set Evidence discussed Self Assessment (What evidence do you have to support this?)

Dress Code & Personal Presentation (Caring, consistent) Negotiated Action Plan I understand the importance of dress code, and always dress appropriately for specific occasions. I have high standards of personal presentation Evidence discussed I understand there are expectations of dress code at work and, when asked to dress appropriately for a specific reason, my personal presentation sometimes meets requirements Evidence discussed I know there are expectations of dress code at work but, when asked to dress appropriately for a specific reason, my personal presentation does not always meet the standards required Evidence discussed Self Assessment (What evidence do you have to support this?)

Working with peers (Connected, Caring) Negotiated Action Plan I always make and keep good working relationships with the people I work with. I am good at dealing with and sorting out problems appropriately Evidence discussed I am able to work well in a team, however sometimes things happen and I don’t react well and this stops me getting on well with others. Evidence discussed I have some difficulty in making and keeping good working relationships with some of the people I work with. I am not always confident when working with others Evidence discussed Self Assessment (What evidence do you have to support this?)

Working with supervisors (Connected, Caring) Negotiated Action Plan I always have good working relationships with supervisors. I am happy to follow instructions and I will ask for help if I need it. Evidence discussed I mostly work well with supervisors, however there are times when I find it difficult to do so Evidence discussed I find it difficult to make and keep working relationships with supervisors Evidence discussed Self Assessment (What evidence do you have to support this?)

Stage 2 Operational & Supervisory Negotiated Work Ethic Problem Solving Quality Focus Resilience Communication Adaptability Professional Mindset Self Assessment

Work ethic (Can-do, Caring) Negotiated Action Plan I am always extremely positive and hard working and I am a role model for others. I can be relied upon to motivate and support others Evidence discussed I always try to be positive at work and I can usually show I want to do a good job to my employers, the people I work with and customers Evidence discussed I am sometimes negative about my work , especially when tasks are mundane/boring and do not challenge or interest me Evidence discussed Self Assessment (What evidence do you have to support this?)

Problem solving (Can do, Creative) Negotiated Action Plan I am good at dealing with problems and look for solutions. I am confident in supporting others to solve problems Evidence discussed When there is a problem I try to sort it out myself. If I cannot I will ask for help Evidence discussed I sometimes find it hard to be positive when faced with problems, although with support I am usually able to carry on and resolve problems Evidence discussed Self Assessment (What evidence do you have to support this?)

Quality Focus (Consistent, Caring) Negotiated I am focused on quality in all aspects of my work. I always show a high level of personal commitment to quality and am able to support others to improve quality Action Plan Evidence discussed I know the importance of quality in all aspects of my work and I normally deliver a quality in my own work that meets or exceeds expectations Evidence discussed Whilst I am aware of quality issues, I occasionally do not achieving what is required. However, I am aware of this and will ask for help Evidence discussed Self Assessment (What evidence do you have to support this?)

Resilience (Consistent, Can do, Courageous) Negotiated Action Plan I pride myself on my high levels of resilience and will make sure I complete a task. Additionally I have the skills and confidence to provide support to others in completing tasks Evidence discussed I am able to show consistent levels of resilience and I am normally able to complete tasks even when challenges / difficulties arise Evidence discussed I usually respond well to setbacks and am able to carry on with normal routine, however I do occasionally need and welcome additional support from colleagues and supervisors. Evidence discussed Self Assessment (What evidence do you have to support this?)

Communication (Consistent, Connected, Caring) Negotiated I have high levels of communication skills and am able to communicate complex ideas and thoughts in a variety of ways and to diverse groups (colleagues, supervisors, customers, other stakeholders) Action Plan Evidence discussed My communication skills are mostly good and I am able to use different ways to communicate with people I know and / or in a subject in which I am knowledgeable Evidence discussed I occasionally lack confidence when communicating, especially when I am in a new situation or if I am presenting information or in a way I am unfamiliar with (i.e.: written, spoken, diagrammatic, electronic, numeric) Evidence discussed Self Assessment (What evidence do you have to support this?)

Adaptability (Can do, Creative, ) Negotiated Action Plan I am confident, capable and can adapt to meet new situations and expectations, I am able to support to others to be more adaptable Evidence discussed I am usually able to adapt my working practices to meet new situations and expectations Evidence discussed I am mostly confident undertaking work in which I have experience, but need support to try something new Evidence discussed Self Assessment (What evidence do you have to support this?)

Professional mind-set (Consistent, Can do) Negotiated Action Plan I take pride in my approach to work and my professional mind-set. This provides a role model for others to follow and means I perform well and can influence others. Evidence discussed I strive to demonstrate a professional mind-set in all aspects of my work. I regularly review my work and work out how I can improve Evidence discussed I understand the need for a professional mind-set, however I do not always achieve this and I need support to keep positive and focused Evidence discussed Self Assessment (What evidence do you have to support this?)

Stage 3 Managerial & Strategic Negotiated Planning & Priorities Financial Acumen Managing Environments Reflectiveness & Review Innovation Professional Development Sector Ambition Self Assessment

Planning and Priorities (Consistent, Creative) Negotiated Action Plan I am able to prepare and communicate planning documents and ensure work for individuals and teams is planned, prioritised and delivered Evidence discussed I am able to effectively plan and prioritise my own work and the work of others using various information sources related to the activity Evidence discussed With little or no support I am able to effectively plan and prioritise my own work using various information sources related to the activity Evidence discussed Self Assessment (What evidence do you have to support this?)

Financial Acumen (Can do, Consistent, Connected) Negotiated Action Plan I am adept in establishing and maintaining financial budgets for individual and team activities and projects that result in quality, timely and cost-effective output/s Evidence discussed I am capable of maintaining control and working within pre-determined budgets that cover staffing and resources for my own work and that of immediate colleagues Evidence discussed When related to my previous experiences and following a given plan, I am able to consider and adapt my own working practices to minimise financial inefficiencies Evidence discussed Self Assessment (What evidence do you have to support this?)

Managing Environments (CCCCCCC) Negotiated Action Plan I am able to carry out risk assessments for complex activities, develop appropriate strategies for mitigating risk and effectively manage Health and Safety in diverse environments and for a diverse range of people Evidence discussed I am able to carry our risk assessments for individuals and teams engaged in routine activities, and monitor ongoing activities to ensure full compliance Evidence discussed I am able to prepare and plan my working environment and resources to ensure personal compliance with pre-determined risk assessments and relevant health and safety legislation Evidence discussed Self Assessment (What evidence do you have to support this?)

Reflectiveness and Review (CCCCC) Negotiated Action Plan I am able to effectively establish the conditions and culture for highly effective personal and team reviews, which shape and improve future working practices / processess Evidence discussed I am confident in leading team reviews of performance and in collating and disseminating appropriate actions for improvement Evidence discussed I regularly carry out reflective reviews of my own performance which routinely seek the views of others and I amend my contribution as a result Evidence discussed Self Assessment (What evidence do you have to support this?)

(What evidence do you have to support this?) Innovation (CCCCC) Negotiated Action Plan Using a diverse range of indicators and information sources, I proactively seek to innovate and improve working practices / procedures and encourage others to do the same. Evidence discussed From our combined experiences, I am effective in working collaboratively with others to seek new and improved ways of working Evidence discussed Based upon my own experience I am able to make recommendations for changes to current practice / procedure that will improve working practice Evidence discussed Self Assessment (What evidence do you have to support this?)

Professional Development (CCCCC) Negotiated Action Plan I am able to develop a culture and ethos where a commitment to continuing professional development suited to the diverse needs of the team, is the norm Evidence discussed I am able to,consider, source and promote the benefits of a diverse range of continuing professional development for myself and colleagues Evidence discussed I have a commitment to my own continuing professional development and have an initial plan that will enhance my career ambitions Evidence discussed Self Assessment (What evidence do you have to support this?)

Sector Ambition and Opportunities (CCCCC) Negotiated Action Plan I am a knowledgeable advocate of my sector. I am able to effectively communicate with diverse stakeholders (new entrants, colleagues, managers, customers) the opportunities inherent within my sector and relate ambitions to these. I am able to demonstrate interconnections with other sectors Evidence discussed I am confident in my ability to source relevant and credible information about the future direction and ambition of my sector and others which are relevant Evidence discussed I am aware of the current scope and context of the sector in which I work, and I can speak confidently about my current role and future aspirations Evidence discussed Self Assessment (What evidence do you have to support this?)