Must Have Customer Service

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Presentation transcript:

Must Have Customer Service Skills for Employees

Skill #1 Tolerance This has got to be at the top of your abilities…or fake it.

Skill #2 Attentiveness What do you see?

Skill #3 Ability to communicate Ability to sway people Tone of voice Enunciate Get to the point How many words to you use?

Skill #4 Knowledgeable Doctor Practice Products Services

Skill #5 Speak in Positives – What CAN you do? Language is important “You’re frame is backordered for at least a month.” “I can have the new frame to you by March 23. I do have an alternate color you can use until then.”

Skill #6 Acting Skills Facial Expressions Body Language Tone of Voice

Skill #7 Time Management Spending time with patients is important… but when is enough, enough?

Skill #8 Reading the Signs What do the signs mean?

Skill #9 Tenacity

Skill #10 Willingness to Learn

BONUS SKILL Ability to Handle Surprises

Conclusion Practice, practice, practice…