Kelli Arnold Director, Corporate Responsibility KeyBank The Why, What and How of KeyBank’s Community Benefits Plan and Engagement Strategy Kelli Arnold Director, Corporate Responsibility KeyBank

KeyBank’s National Community Benefits Plan Delivering on KeyBank’s purpose to help our clients and communities thrive. Corporate Responsibility – the Why KeyBank announced a comprehensive, community and client-focused strategy that furthers its community investments across the company. Specifically, KeyBank released its National Community Benefits plan which includes $16.5 billion in investments across the communities it serves. The commitments are part of a blueprint for steps Key will take over the next five years in its markets across the United States. "The National Community Benefits plan underscores KeyBank’s approach to responsible banking and citizenship," says CEO Beth Mooney. "For us, it has always been about a commitment that goes above and beyond what is required. It is simply the right thing to do.“ KeyBank worked with the National Community Reinvestment Coalition (NCRC), and NCRC member organizations to develop the community benefits plan in response to concerns raised regarding the acquisition of First Niagara Financial Group. Through these engagement efforts, over 80 community organizations provided valuable input to develop the plan. The Best for Small Business

Key Bank’s National Community Benefits Plan In 2016, we announced our 5 Year Plan  $16.5B in investment and loan commitments across the communities we serve Commitment – the What Financial Commitment – 5 Year Plan Major Commitments Lending and Investing: to affordable housing and community development solutions Community Development Lending & Investment $8.8B Mortgage Lending: supporting low to moderate income (LMI) individuals & communities $5B Residential Mortgage Small Business Lending: to LMI urban and rural communities $2.5B Small Business Transformative Philanthropy: KeyBank Foundation and FNFG Foundation focused on education, workforce development and neighborhood revitalization Philanthropy – KeyBank Foundation $175MM Product Innovation Fund: to invest in new products and services to fill the needs of LMI clients; guided by most wanted improvements prioritized with national activists and thought leaders $3MM Innovation

KeyBank’s National Community Benefits Plan Underlying Strategy – the How Relationship-Based Strategy Comprehensive Support Infrastructure Responsiveness to Market Needs Maintain Moderate Risk Profile Mortgage Lending: supporting low to moderate income (LMI) individuals & communities. Partnering with Housing agencies across state in homebuyer counseling and financial literacy programs. Additional Education and Support in LMI branches for homebuyer assistance. Changes in portfolio loan programs to accommodate consumer concerns. Enhancement and simplification of loss mitigation process . Small Business Lending: to LMI urban and rural communities Partnering with CDFIs, small business incubation centers, economic development agencies is developing and funding curriculum for small business development. Working with JumpStart to develop local initiatives across Upstate NY for small business development and capacity building. Additional Education and Support in LMI branches for small business and micro lending option and alternatives. Transformative Philanthropy: Neighbors: Creating prosperity through advancing economic inclusion; communities and housing that are safe, affordable and stable; and the development of small business Education: Improve intellectual capital through higher education, vocational and secondary education graduation and completion. Workforce: Enhance economic vitality through jobs creation, attainment, retention and workforce development.