DirectionFinder® Survey 2009 City of Blue Springs DirectionFinder® Survey May 18, 2009

organizational performance for 25 years ETC Institute: A National Leader in Market Research for Local Governmental Organizations …helping city and county governments gather and use survey data to enhance organizational performance for 25 years More than 1,350,000 Persons Surveyed for more than 425 cities in 46 States

Agenda Purpose/Methodology Results Conclusions/Questions Perceptions of the Community Satisfaction with Major Categories of City Services Public Safety Communication Maintenance Transportation Parks and Recreation Code Enforcement Planning and Zoning Customer Service City Leadership Conclusions/Questions

Purpose/Methodology Designed to objectively assess community priorities and satisfaction with city services Sixth time the City has conducted the survey Most questions similar to the 2006 and 2007 surveys Administered by mail with follow-up by phone Random sample of 822 residents Precision of at least +/-3.4% at the 95% level of confidence Results were geocoded Sample was representative with regard to location and demographic attributes

HEADLINE STORY Overall Satisfaction with City Services Has Improved Greatly During the Past 2 Years Among 87 areas that were assessed on the City’s survey in both 2007 & 2009 Ratings IMPROVED in 75 areas There were significant decreases in just 5 areas Improvements in Blue Springs are exceptional because satisfaction with city services has generally decreased nationally during the past year Residents Think City Leaders Are Moving the City in the Right Direction

Perceptions of the Community

Significant Increase Significant Decrease

Overall Satisfaction with Major Categories of Service

Significant Increase Significant Decrease

Public Safety

Significant Increase Significant Decrease

Communications

OVERALL SATISFACTION WITH CITY COMMUNICATION INCREASED, But The Loss of Local Newspaper Publications Affected Satisfaction with the Availability of Information Significant Increase Significant Decrease

Maintenance

Significant Increase Significant Decrease

Transportation

Significant Increase Significant Decrease

Parks and Recreation

Significant Increase Significant Decrease

Code Enforcement

Significant Increase Significant Decrease

Planning and Zoning

Significant Increase Significant Decrease

Customer Service

City Leadership

Significant Increase Significant Decrease

Conclusions/Recommendations Residents Definitely Think the City of Blue Springs is Moving in the Right Direction Satisfaction with Elected City Leadership increased 14% Satisfaction with Staff Leadership increased 12% Satisfaction with the Value Received for City Taxes increased 12% Satisfaction with City Services is Up Significantly in Most Areas Ratings improved in 75 of the 87 areas that were rated in both 2007 and 2009 Only 5 statistically significant decreases Major categories that improved the most were: City communication Community planning Enforcement of building and property maintenance Police services Top Overall Priorities for the next two years Maintenance of Major City streets Management of Traffic Flow in the City

Questions ??

OTHER SLIDES IF NEEDED TO ADDRESS QUESTIONS

Recycling

Support for Projects

Development Issues