CRMSG meeting 18th March 2010

RSSB – quick intro

measurement and feedback Project rationale selection training measurement and feedback 00 .00 .0000

Development of a business case Generic skills that underpin and enhance technical tasks and improve safety by helping people to anticipate, identify and mitigate against errors Underpin incidents and accidents Not consistently or formally covered in training Encouraging evaluations of NTS training elsewhere

Parallel workstreams National Express How can we manage errors in the simulator? Have a ‘gut feel’ about some drivers… Report Introduction to NTS List of NTS and behavioural markers Link NTS with establishing cause of errors Observation tools Feedback tools www.rssb.co.uk/expertise/human_factors/non_technical_skills.asp

Key phases Draft list of NTS and markers Task analysis workshops Pre-project Identify pilot company and facilitators Phase 1 Identify driver non-technical skills and develop behavioural markers Phase 2 Develop stand-alone NTS course Develop NTS reinforcement activities Phase 3 Pilot and evaluate the training Phase 4 Final report and guidance to industry Draft list of NTS and markers Task analysis workshops Active learning in training Measurement and feedback Competence policy Immediate and longer-term evaluation

  NTS Category NTS Skill 1 Situational awareness 1.1 Attention to detail 1.2 Retain information 1.3 Maintain concentration & vigilance 1.4 Selective attention 1.5 Maintain global awareness 1.6 Anticipation 2 Workload management 2.1 Multi-tasking and selective attention 2.2 Prioritising 2.3 Calm under pressure 3 Decision making and action 3.1 Effective decisions 3.2 Timely decisions 3.3 Problem solving/Diagnosis 3.4 Application of experience/ knowledge 4 Conscientiousness 4.1 Rules/ procedure compliance 4.2 Systematic & thorough approach 4.3 Checking 5 Communication 5.1 Clarity 5.2 Listening 5.3 Assertiveness 5.4 Sharing information 6 Cooperation and working with others 6.1 Treating others with respect 6.2 Considering others’ needs 6.3 Supporting others 6.4 Dealing with conflict / aggressive behaviour 7 Self-management 7.1 Motivation 7.2 Confidence and initiative 7.3 Maintain and develop skills and knowledge 7.4 Prepared and organised

Behavioural Markers Existing markers from selection (agreement on what makes good and poor driver) Recommendations from sim staff Developed from task analysis Reviewed by trainers and managers for clarity and observability

Measurement of NTS Not pass/ fail How to record and rate observations? simply mark ‘positive’ or ‘negative’ and add comments? Scale? e.g. rate extent to which can do without guidance? Frequency? Integrate with technical assessments (two yearly cycle)

Training of NTS Training for drivers Some existing resources Combination of theory and practice Access to simulators is limited Using video clips and incidents to illustrate Training for managers / assessors Trainers and managers – involved in developing training Ideas??

Discussion