Understand the principles of change management PowerPoint presentation Unit 341 (M&L 19): Implement change Understand the principles of change management

Today’s objectives Introduction to the course and scheme of work General housekeeping Understand the importance of effective leadership when implementing change Understand the role of internal and external stakeholders in the management of change Understand how to evaluate the suitability of change management models for different contexts Understand how to assess the business risks associated with change Understand how to assess the need for crisis management when implementing change Understand the different types of barriers to change and how to deal with these Understand how to evaluate change management projects After going through slide, complete initial ice-breaker with learners. Show demonstration of Smart Screen. Go through SoW with learners to give understanding of delivery pattern and assessment methods.

Effective leadership In order to manage change effectively, you will need to rely on the specific kinds of attitudes and behaviours underpinned by effective leadership strategies, techniques and approaches. What are these skills? Complete discussion with learners on what they think effective leadership skills are. Examples include: Decision making Planning Co-ordinating Budgeting Target Setting Etc etc etc

Stakeholders involved in change Stakeholder – a person with an interest or concern in something If you were implementing a change in your organisation who would your stakeholders be? Complete group discussion with learners on who stakeholders would be in their organisation.

Stakeholders involved in change Team members Suppliers Other departments Customers Managers Local community Go through each stakeholder and reason why they are a stakeholder.

Stakeholders involved in change These can be broken down into INTERNAL and EXTERNAL Team members Managers Other departments Customers Go through internal and external with the group. Suppliers Local community

Stakeholders involved in change Why is it important to keep stakeholders involved in the change process? Complete group discussion on why its important to keep learners involved in the change process

Change management models There are a number of change management models available including: Kotter’s 8-step change model Lewin’s change management model The change curve Ask the group if they have heard of any change management models.

Kotter’s 8-step change model Creating a climate for change Engaging the whole organisation Implementing and sustaining 1 2 3 4 5 6 8 Discuss graph with the group

Lewin’s change management model Ensure that stakeholders are ready for change Unfreeze Execute the intended change Change Ensure that the change becomes permanent Refreeze Discuss the graph with the group.

The Change Curve Denial Acceptance Exploring Anger Stage 4 Encouragement Stage 1 Information Denial Acceptance Confidence, morale and effectiveness Stage 3 Direction Exploring Discuss graph with the group Stage 2 Support Anger Time Looking to the past Looking to the future

Change management models Can you think of a scenario where you would use each model? After going through each technique, ask them when they could use each model and the reason why that model would be the most beneficial.

Business risks With any change there are always going to be business risks, this is why it’s important you assess these risks. Implications Judgements Problem or issue Decision Options Implementation Go through the graphs with the learners

SWOT Strengths Weaknesses Opportunities Threats Strengths: characteristics of the business or project that give it an advantage over others Weaknesses: characteristics that place the business or project at a disadvantage relative to others Opportunities: elements that the project could exploit to its advantage Threats: elements in the environment that could cause trouble for the business or project

PESTLE Your objective Political Economic Social Technological Legal Environmental PESTLE Your objective Go through graph with learners

Force Field Analysis Driving forces (Positive forces for change) Restraining forces (Obstacles for change) Present state or Desired state

How can you create a contingency plan? Contingency planning This is a process that ensures that the organisation can respond appropriately to an unplanned or unexpected event. In the context of change management, it can be used as another course of action in the change process if certain areas of the change process do not deliver the expected results etc. How can you create a contingency plan? Complete group discussion on how to create a contingency plan and the reasons why an organisation would complete one.

Mitigation and prevention Crisis management This is the process by which an organisation deals with a major event that could cause significant disruption to its operations. When change is implemented in the business, this will create additional risks, so it is important to create a crisis management plan. Preparedness Response Recovery Mitigation and prevention Go through the graph with the learners

Barriers to change When implementing change you will need to consider the barriers that may occur. Some examples could be: unclear communication lack of leadership insufficient resources no clear strategy employee resistance.

Evaluating change When you have implemented change, it is important to evaluate its impact. You could do this through: gap analysis stakeholder satisfaction reviews cost–benefit analysis.

Gap analysis To complete a gap analysis you need to: 1. Identify your future state You will need to firstly identify the objectives of what you want to achieve 2. Analyse your current situation For each of your objectives you will need to consider the current situation. For example: who has the knowledge that you need? 3. Identify how you will bridge the gap One you know your future objectives and your current position, you can then create a plan to complete the missing gaps.

Stakeholder satisfaction reviews When implementing change it is important to check the views of all stakeholders involved in the change process. You should do this at various points throughout the change process, including: at the start during implementation at the end of implementation.

Cost–benefit analysis This is a technique used for assessing the financial costs and benefits for a given project or change recommendation over a given time period. The main stages of cost benefit analysis is: calculation of costs and benefits discounting the future value of benefits comparing the costs and benefits comparing net rate of return.

How do you use each example? Evaluating change How do you use each example?

Any questions?