ALOTECH Cloud Call Center Solutions

About AloTech… Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as online “services” to businesses which want to offer their customers contact center services. Aiming to introduce flexibility, cost advantage, ease of use and management to contact centers by using cloud technologies, which, contrary to conventional technologies, do not have investment costs such as hardware, software and server or operating requirements such as maintenance, repair, licensing and upgrade; AloTech is listed among the pioneers of cloud computing in Turkey and UK. With current solutions consisting of Cloud PBX, Cloud Contact Center and Smart Call Forwarding, AloTech operates a pay as you go system of billing for all services in their portfolio and thus aims to become a business partner that “genuinely” provides added value to their customers.

Some of Our Customers Who Prefer Our Cloud Solutions ..

Cloud Based Solutions All communication needs of your company in a single cloud ... Cloud PBX Channel Call Management Cloud Contact Center

Traditional Applications Until Today... How many calls are received by Branhces / Stores? You did not know number of incoming calls to the store and branches. You didn’t know how many calls are answered. You didn’t know the reasons customers call store and branches. How many of incoming calls do we answer? What is our abandone call ratio? You couldn’t answer all calls. You couldn’t report call details of incoming and outgoing calls . You couldn’t make cost saving in self service applications What is the contect of incoming calls t our Braches? You couldn’t record the customers’ calls You couldn’t get effective voice recording. You couldn’t manage customer demands from single center. Can we provide the proper service to our customer in our Branches? You couldn’t apply smart routing strategies to calls. You couldn’t measure the quality of interaction of Service / Branch employees with customer on phone.

What is Cloud Contact Center? What Are The Advantages of Cloud Contact Center? How does it work? 10 reasons to move Call Center to cloud

What is Cloud Contact Center? No need to make any hardware, software, operating system, database, licensing, maintenance agreements, To can start using tomorrow, Completely in English and Turkish, Web based solution

What Are The Advantages of Cloud Contact Center? No Hardware, Software, Licensing investment expenses and maintenance agreements. Quick establishment (30 min up to max 3 days) Call Center Anywhere; Office or home, anywhere that has an internet connection Automatic upgrades and 7 x 24 Proactive monitoring. Easy integration. Oppotunity to grow as much as you need Security & Reliability Pay as much as you use and grow (SaaS). Ease of use, Flexibility, all in one package Control on your hands, no dependance on suppliers, no commitments

Easy, Flexible and Fast %100 Web based Multiple language Turkish / English Simple and user friendly design

With Cloud Call Center Integration With Call Center ACD, IVR, CTI, Voice recording, , Dashboard, Dialer, CRM integration IVR Wellcome Announcement Different announcement according to working hours Unimited number of announcement tree Voice recognition Call Center Management Control of system and outsource Call Center Performance based call routing between Call Centers Routing the previous incoming calls to same Call Center CRM Campaign Management Preview, Power Dialer 7/24 Support Real Time Management Over Web Interface Accessibility from anywhere with an internet connection Company based custom web address Realtime monitoring Inbound / outbound call amount and durations Availablity of Agents Answer rate / Abandone call amount Incoming / outgoing call details – phone number, duration – routing status Calling branches over web Voice Recording For all incoming / outgoing calls to Call Center Accessible over web interface Social Media Answering all the request coming from phone, e-mail, social media and web chat channels independent of location Voice Recognition Real time voice recognition, speech analysis, vocabulary search

Topology and Redundancy CC1 MPLS CC2 MPLS CC3 MPLS CC1 MPLS CC2 MPLS CC3 MPLS

Start Using… A computer with an internet access Headset

Pay exactly what you use No Hardware, Software, Licenses , or Maintenance

For A Private Demo Please Call: Friar Gate Studios, Derby ,DE1 1EE United Kingdom Phone : +44 1332 91 91 41