Business Process & Application Solutions Audit. Tax. Consulting. Financial Advisory
The BPAS value proposition The Deloitte Business Process & Application Solutions team helps: Growing clients with unique, changing and / or mission critical business process and application management requirements deliver maximum competitive advantage by: Providing the highest quality outsourcing services; Leveraging the broad geographical coverage of Deloitte that ensures a deep understanding of local regulatory requirements; and Building on the roots of the firm by leveraging our deep knowledge of specific business processes - specifically in Finance, HR and IT. Our solution allows us to partner with clients who wish to drive increased shareholder value from a decision to outsource specific processes and / or IT applications whilst equally wanting to retain maximum flexibility without the need to lock their business requirements in place for the foreseeable future. We focus on quality, flexibility and the need for a unique and / or mission critical solution above all else.
Outsourcing drivers through the lifecycle LOCAL REGIONAL GLOBAL Commodity Embryonic Growth Expansion Mature Low cost per transaction & High volume Core Skills Processing expertise Core Skills High cost per transaction & Low volume Domain knowledge / industry expertise Unique
BPAS services growing clients, regional operations of Multi-National Clients and companies that require flexibility. LOCAL REGIONAL GLOBAL Commodity Global Outsourcers Typical pathway to growth Low cost per transaction & High volume Core Skills Processing expertise BPAS Service Focus Core Skills High cost per transaction & Low volume Domain knowledge / industry expertise Typical pathway to growth Business Advisors Unique
BPO (Finance & Accounting) The BPAS scope of services is focused on areas in which Deloitte has strategic legitimacy AMO BPO (Finance & Accounting) BPO (Human Resources) Management Accounting & Reporting Cost Accounting Statutory Accounting Tax compliance Outsourcing of financial business processes: General Ledger Accounts Payable Accounts Receivable Billing Fixed Assets Procurement Budgeting & Controllership Project & Program Mgt Interim Management Financial Research/Analysis Bookkeeping Management and delivery of functional/technical support and application maintenance for: SAP Oracle Siebel Middleware Custom software Supporting IT Services: ASP Portal solutions Document Mgt Custom software development Interim Management & Staffing Executive Payroll Administration Learning Outsourcing Recruiting & Placements Stock Option Administration HR Statutory Compliance Outsourcing of payroll processes: Payroll Processing Fringe Benefits Withholding taxes Social Security Support HR functions ITO:
Our Global Outsourcing Methodology 2 Our Global Outsourcing Methodology 2.0 supports the structuring of the deal, the transition and delivery Mobilize Validate Structure Transition Operate Project Scope, Issue and Integration Management Project Mgt Project Tracking and Reporting Risk and Quality Management Project Infrastructure Management Transition Strategy and Planning Solution Application Implementation Opportunities Application Scope Assessment Application Vision Application Construction and Implementation Shared Services Implementation Opportunities Shared Services Scope Assessment Shared Services Vision Shared Services Construction and Implementation IT Transformation Implementation Opportunities IT Transformation Scope Assessment IT Transformation Vision IT Transformation Construction and Implementation AMO/ITO Implementation Opportunities Current Business/IT Strategy Assessment Solution Review Stabilization Enhanced Services Current Business/Application State Assessment Application Support Solutions and Operating Procedures Data Transition Applications Management Technology Infrastructure Assessment Help Desk Solutions and Operating Procedures Equipment and Application Installation Technology Infrastructure Hosting Help Desk Operations—Level 1 and 2 Infrastructure Solutions & Operating Procedures Integration Test Client Education Delivery Support Client Education Delivery Assessment Client Education Delivery Solutions & Operating Procedures Value Discovery Business Case Refined Business Case Detailed Business Case Operating Plan Value Management Ernst Hoffmann Contract Letter of Intent Terms Sheet Outsourcing Contract Contract Validation Contract Maintenance People Change Leadership Human Resource Management Change Readiness Assessment Change Readiness Assessment Frontline Change Leadership Communications Plan and Execution Stakeholders Enrolled New Workplace and Job Skills Implementation New Workplace and Job Skills Organization Infrastructure Implementation Organization Infrastructure Assessment Redesigned Organization Structure Transition Training Development and Delivery Transition Training Assessment Transition Training Design
Deloitte BPAS “followthesun” services
Our integrated Onsite/Nearshore/Offshore Delivery Model facilitates requirements of all operations Deloitte Onsite Team Client Site Onsite-Coordinators and direct delivery teams. Direct project service Close proximity to client team Conduct solution design, on-site testing, project-management, customer-specification tasks and knowledge transfer Off-Site / Near-shore Deloitte Support & Processing Centres (Pan Europe) Same time-zone, culture, language. Dedicated and accountable client service teams provide single point of contact. Leverage of scale to reduce cost but not quality 24x7x365 support Direct coordination of off-shore work tasks. Planning, design, configuration, development and testing activities for SAP, Oracle, Siebel, Middleware and Custom software Relocation support for key resources during critical phases of project. Offsite/Near- shore Facility Offshore Deloitte Offshore Application Support Centres India South Africa Highly skilled global resource pool in multiple locations supported by a common delivery infrastructure. Strict governance ensuring low cost and peace of mind Team 1 Team 2
Deloitte BPAS qualifications To date in excess of 300 clients worldwide have selected us as their trustworthy outsourcing provider, for example: Functional Outsourcing: Shared Services Centre Global Outsourcing: Local Unit for Start-up and Development Functional Outsourcing Functional Outsourcing Service Centre for Enterprises and other Organizations Global Transformational Outsourcing: Start-up, Development and Transaction 8
How Deloitte BPAS is rated: # 1 in customer satisfaction We have been ranked first among all outsourcing providers in a recent InformationWeek Research Survey of 333 business-technology professionals. Research method Nearly 40 percent of the evaluators work in companies with more than $1 billion in annual revenue. To be included in the study, a vendor had to have received a minimum of 25 evaluations
The Deloitte BPAS difference Outsourcing is about relationships – long term, mutually beneficial relationships between us and our clients We partner with our clients to effect dramatic change through large, complex multi-year transformational programs We are completely independent in terms of our advice and the way that you execute on your strategy We are willing to share in the risks and rewards of those efforts – and we can structure our deals so that our interests and those of our clients are strategically aligned We leverage the full strength of our global consulting and outsourcing practice to provide our clients with the end-to-end solutions they increasingly demand. We exceed expectations through our deep industry expertise across: Consumer Business Financial Services Manufacturing Energy & Resources Aviation & Travel Technology, Media & Telecoms Life Sciences & Healthcare Public Sector
Global Executive Director Mobile: +31 646 070 205 Global Contact Eric la Maitre Global Executive Director Mobile: +31 646 070 205 eMail: elamaitre@deloitte.com