Types of Foodservice Operations Conventional (cook/serve) Commissary Ready prepared (cook/chill) Assembly/serve (thaw/serve)

Managing the Organization: Outline Levels/Skills/Roles of Managers Theories of Management Functions of Managers POSDCoRB CLAAM Tools of Management

Levels / Skills of Managers Top (Policy) Conceptual Goals, etc. Human Middle (Organizational) Policies Technical First-line (Day-to-day) Procedures, methods

Roles of Managers Manage ___________

Theories of Management __________ theory: Tenets one best way to do a job one best way to organize the organization should function in a _____________ manner

Fayol’s Principles (1949) specialization is efficient authority discipline unity of command unity of direction subordination of interests fair remuneration centralization is efficient order brings efficiency equity stability initiative esprit de corps

Theories of Management _________________ theory organization as a social system involvement promotes efficiency ___________________ use quantitative techniques to help managers make decisions

Theories of Management _____________ approach system is open dynamic equilibrium is goal feedback received adjustments made _________________: any change affects other parts of the system ______________ ____________approach: __________ to the situation

Expanded Systems Model of an Organization Input Transformation Output Also: control, memory, feedback

Glossary Management arrangement of individuals/groups to accomplish the goals of an organization Hawthorne effect people respond to efforts on their behalf System set of parts that work together to achieve a designed purpose Contingency something dependent on something else

Glossary Technology ____________________ Power

Glossary Authority granting of power for a purpose within certain limits Responsibility obligation to perform an assigned activity Parity principle ______________________ Accountability state of accepting ____________ internally to oneself or externally to another

Functions of Management Planning Organizing Staffing Directing COordinating Reporting Budgeting Communicating Leading Activating, Actuating Motivating

Planning Planning = “Big Picture” thinking vision goals/objectives core values statement mission statement, slogan

Dimensions of Planning Repetitiveness standing vs. single-use Time span short vs. long term Level of management broad vs. specific Flexibility

Plans Standing vs strategic plans Outcomes developed: goals/objectives: policies: operating plans: day-to-day

Tools of Management Plans Organizational chart Job analysis Records: financial, purchasing, production, etc.

Organizational Chart Creating the ______________ structure ___________: delegation chain of command authority is delegated; responsibility is shared parity principle _________________: departmentalization empowerment cross-training communication

Chart depicts: _________________, which depends on: Authority and Delegation accountability

Line vs. staff organization Line: based on _____________ responsibility is clear and primarily vertical vertical growth via delegation horizontal growth via departmentalization divide by function, product, or location Staff: based on ___________ ________________________ categorize by: service -- initiation advisory -- innovation control

Departmentalization _____________ Organize by: production, sales, finances, personnel, purchasing school vs. college vs. healthcare grocery vs. institutional equipment use time shifts

Job Analysis Job ______________ Performance ____________ title positional identity: department, supervisor, supervisees ____________ Performance ____________ define

Work Schedules Outline of: Types of schedules: work to perform procedures to use time allotted Types of schedules: production (N321) individual (fig. 13.10) **daily unit (fig. 13.11)** organization (fig. 13.12)

Daily Unit Schedule Consider: work to perform (menu analysis, experience) working conditions equipment availability physical conditions worker efficiency _____________ = estimated labor hours needed ÷ working hours in a day

Criteria ___________________ Evenly distribute _________ Include ___________ duties Minimize employee _______ +20-30% Be _________