Conflict Resolution Law Enforcement II

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Anger Management Myths about anger Getting angry is the only way to accomplish tasks It’s only natural to respond that way Strongly confronting angry people will back them down Intimidation wins respect Verbal or physical venting will have calming effects Anger is a bad emotion There is only one way to deal with anger Anger can’t be helped Not getting angry means that they got away with it Ignore anger and it will go away

Anger Management (continued) Anger Management Techniques “Think before you speak” is the most effective Recognize stress (it usually underlies anger) Respond instead of reacting Communicate assertively Get some exercise Use humor when appropriate Practice relaxation skills Know when to seek help Work at problem-solving Learn better ways to communicate

Passive Acting in a way that does not meet one’s own needs and fuels feelings of frustration and anger Saying “yes” when wanting to say “no” Outwardly expressing a submissive, indecisive, and/or helpless attitude while inwardly feeling conflict, tension, and/or stress

Aggressive When someone stands up for their rights without regard for others Self-expression which demands, attacks, or humiliates other people, generally in a way which shows lack of respect for others

Assertive Standing up for your rights without infringing on others Recognizing and respecting the equality, rights, and truths of other people Expressing beliefs, feelings, and preferences in a way which is direct, honest, and appropriate, and shows a high degree of respect

Dealing with Difficult People Six Types of Difficult People Arrogant Whining Demanding Uncooperative Inconsistent Lackadaisical

Dealing with Difficult People (continued) Six Strategies for Dealing with Difficult People Avoid labeling or judging others Step back before you speak Stop wishing they were different and change your thinking and behavior Use a learning mindset approach Acknowledgement vs. argument Avoid being difficult yourself

Factors Contributing to Hostility Prejudice Favoritism Rejection Insensitivity Criticism Inadequate training Withdrawal of earned benefits Unreasonable demands Broken promises Poor communication Unmanaged anger

Resources Virginia Commonwealth University http://www.students.vcu.edu/counseling/assertive_behavior.html Do an Internet search for the following: American Police Beat Six Strategies for dealing with difficult people Berenbaum Anger Management Group Fiore and Novick Inner Health Studios, Coping Skills, and Relaxation Resources Mayo Clinic anger management Reference for Business Workplace Anger Great Self Confidence David Rogers BBC News health 659672