1. Interpersonal Skills and Goal Setting Marketing Dynamics Copyright © Texas Education Agency, 2014. All rights reserved

2. Copyright Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions: 1)Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency; 2)Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency; 3)Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way; 4)No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee. Copyright © Texas Education Agency, 2012. All rights reserved

3. Goals The student knows how to use self-development techniques and interpersonal skills to accomplish marketing objectives. The student can identify and practice effective interpersonal and team-building skills involving situations with coworkers, managers and customers. The student can develop short- and long-term personal goals The student can identify and use time-management principles Copyright © Texas Education Agency, 2012. All rights reserved

4. Terms to Know Body Language Initiative Empathize S.M.A.R.T Goals Consensus Copyright © Texas Education Agency, 2012. All rights reserved

5. Interpersonal Skills Understanding others ▫ Getting to know others is first step in getting along with them. ▫ Observing body language can be key to understanding people.  Facial expressions  Gestures Copyright © Texas Education Agency, 2012. All rights reserved

6. Interpersonal Skills Personal traits ▫ Friendliness, Courtesy and Tact ▫ Personal Ethics ▫ Initiative ▫ Attitude ▫ Self-control and orderliness. ▫ Self-awareness and willingness to change ▫ Self-Esteem ▫ Empathy Copyright © Texas Education Agency, 2012. All rights reserved

7. Interpersonal Skills Personal Skills ▫ Assertiveness ▫ Solving Someone’s Problem ▫ Time Management ▫ Goal Setting Copyright © Texas Education Agency, 2012. All rights reserved

8. Goal Setting S.M.A.R.T. Goals ▫ Specific ▫ Measurable ▫ Attainable ▫ Relevant ▫ Time-targeted Copyright © Texas Education Agency, 2012. All rights reserved

9. Teambuilding Teamwork ▫ Training ▫ Team goals  consensus ▫ Assigning roles ▫ Agreements ▫ Shared responsibility and shared leadership Copyright © Texas Education Agency, 2012. All rights reserved