SWIMTOO ROOT CAUSE ANALYSIS BETTER BEFORE BIGGER

Will work with you to Investigate The Problem Identify SWIMTOO ROOT CAUSE ANALYSIS BETTER BEFORE BIGGER Will work with you to Investigate The Problem Identify The Root Cause And Decide Whether Those Root Causes Should Be Corrected And How

“Hard On The Problem, Soft On The Person.” The Focus Of Investigation And Analysis Through Problem Identification Is WHY The Event Occurred, And Not Who Made The Error I.E. “Hard On The Problem, Soft On The Person.”

PROBLEM-SOLVING PROCESS Let's Be Honest We In The UK Are Not Good At Problem Solving Get To True Root Cause We Good If Not Great At Work Around Over Under Anything But Fix The Recurring Problem We Apply Fix Short Term Band Aids The problem is not the problem it's our attuite towards the problem Every Problem Is An Opportune To Improve Your Process Work place problems in your office admin customer order entry manufacturing supply chain Not Getting To Root Cause Cost You Time & Money Loss Of Customer Confident assembly process purchasing quality etc We Create Whole New Process For Re Work Quality Over Checking Double Checking Extra Couriers Service Ordering More Parts Due To Defects Per Unit Not Right First Time

Ever Company Has Process Quality Problems Problem Solving Root Cause Analysis Ever Company Has Process Quality Problems Investigate The Problem To Identify The Root Cause And Decide Whether Those Root Causes Should Be Corrected And How This Should Be Done. 8D Process Ensure Regular Reporting To And Influencing Of Senior Personnel To Ensure Complaints Are Top Of The Agenda And Keep Records Of Analysis And Decisions. A Strong Understanding Of The Principles Of Root Cause Analysis Identification Of Root Cause Issues Which Lead To Change In Practice. Decision Making And Problem Solving Abilities. Based Upon Facts Data Helps To Maintain A Co-operative, Conscientious And Customer Focused Environment . Work With Complaints Insight And Analysis To Ensure A Process Exists To Identify Recurring Or Systemic Problems.

PROBLEM-SOLVING TOOLS 8-D PROBLEM-SOLVING PROCESS Root Cause Analysis (RCA) Problem-solving 8-D Problem-solving process PROBLEM-SOLVING TOOLS Brainstorming Time Line Cause Effect Analysis/Fishbone Diagram Fault Tree Analysis/Diagram 5-Why Analysis Force-field Analysis Failure Modes and Effects Analysis (FMEA) Design of Experiments DOE

8D ……. The Eight Disciplines 8D OBJECTIVES WHY use 8D? Find the root cause and deliver permanent solutions. Satisfy our customers. Stop recurring problems. 8D methodology is effective for improved learning, sharing improved practices and re-using improved formats. Can reduce or eliminate a “fix it” culture Focuses on permanent elimination of the problem. Emphasizes a team approach that will carryover to other activities. 8D ……. The Eight Disciplines

8-D PROBLEM-SOLVING PROCESS