1. Q.R.Q.C Quick Response Quality Control
M Davies - Aug 2009

2. (Quick response Quality Control) NO IMAGINATION, JUST FACTS.
WHAT IS QRQC ?
(Quick response Quality Control)
QRQC is based on "San Gen Shugi".
San Gen Shugi is a Japanese expression meaning "the three reals":
Gen-ba: the real place 
Gen-butsu: the real part 
Gen-jitsu: reality
Apply QRQC principles in the field each day, and by learning from experience in the field:
NO IMAGINATION, JUST FACTS.

3. Data driven activity based on either Voice of the customer
Q.R.Q.C Methodolgy
Data driven activity based on either
Voice of the customer
Voice of the process

4. HOW DOES QRQC WORK ? Multi Skilled Teams (QA/Eng./Prod./Logistics)
Daily Meetings to evaluate Concerns (Data Collection)
Top 3 Concerns Targeted
Quality Tools used to investigate Root Cause of Concerns
Team members Tasked with activities
Aggressive task completion times ( TODAY !!!) - CONTAINMENT
Feedback on Task progress in Daily meeting
Track & Monitor Improvements – Display - Highly Visible to all
Update data record sheets to capture Improvements - ratchets
Brief whole Team on introduced changes – inc. operators

5. OBJECTIVE not SUBJECTIVE
QRQC in Action
The 1st step in QRQC is to agree STANDARDS
Standards agreed with customer or set Internally
Standards make Quality Control
OBJECTIVE not SUBJECTIVE

6. QRQC in Action The 2nd step in QRQC is to ensure TRACEABILITY
Traceability back to Shift, Operator & Time of Production
This would highlight any Special Cause events

7. QRQC in Action Data Driven Decision
The 3rd step in QRQC is ‘Monitoring & Data Collection’
Any Root Cause Analysis must use Accurate and current data
Utilise 8D Problem Solving
Core Tools to be used for Root Cause Analysis
Two Failure Types – Process Failure – How defect made
Inspection Failure – Why Not Deteceted
Data Driven Decision

8. THE MAN ON THE JOB KNOWS THE PROCESS BEST
QRQC in Action
The 4th step in QRQC is FEEDBACK
Feedback to Operators all Concerns
Visual Management
THE MAN ON THE JOB KNOWS THE PROCESS BEST

9. Display Highly Visible for all to see
QRQC in Action
The 5th step in QRQC is to IMPROVE THE PROCESS
Any Improvements introduced have to be highlighted to all and any Process control documentation updated with any new parameters (Ratchet Device to hold gains)
E.g Countermeasure Audits
Display Highly Visible for all to see

10. QRQC SUMMARY The QRQC attitude: Quick Response Quality Control
How can we make more progress in quality?
The future is decided in the field, by being in close touch with day-to-day production. Commitment from everybody is vital.
The principle of QRQC as applied by My Company.
QRQC is a change of culture, of mindset.
QRQC is not a tool or a system. It is a quality culture.
Key factors for success: management commitment to the change of culture.
The key question: What did you improve yesterday?
Why QRQC?
QRQC improves responsiveness and efficiency in problem-solving.
How?
By defining priorities and assigning responsibilities.