ISO 9000 - An introduction Part 3 P. B. Dhanish Mechanical Engineering Department National Institute of Technology, Calicut Email:dhanish@nitc.ac.in Phone: (0495) 2286401(O), 2286415(D), 2440283(R) http://www.nitc.ac.in

ISO 9001:2000 - Quality management systems - Requirements 2. Management responsibility 3. Resource management 4. Product realization 5. Measurement, analysis and improvement

1. Quality management system General requirements Identify the processes Documentation requirements Quality policy, objectives, manual Control of documents, records

2. Management responsibility Management commitment Customer focus Quality policy Planning Responsibility, authority and communication Management review

3. Resource management Provision of resources Human resources Infrastructure Work environment

4. Product realization Planning of product realization Quality plans Customer related processes Product requirements Contract review Design and development Planning, inputs, outputs, review

4. Product realization… Control of monitoring and measuring devices Calibration

5. Measurement, analysis and improvement Monitoring and measurement Customer satisfaction, Internal audit, processes, product Control of nonconforming product Analysis of data Improvement Corrective action, preventive action

Ten steps to ISO 9000 1. Develop a quality policy and objectives for quality 2. Identify the responsibilities and authorities of personnel 3. Plan and implement a system to meet objectives 4. Document the system 5. Carry out internal audit to identify gaps in the system, if any

Ten steps to ISO 9000 ... 6. Take corrective and / or action to close the gaps 7. Review the system and improve continuously by repeating the above steps 8. Select suitable certifying body and get documentation review done 9. Pre-assessment audit, corrections 10. Certification audit, receive certificate

Conclusion: Utilise ISO 9000 for improving your profits, quality, productivity!