2016

Phone Bank Team

Goals Contact families to investigate the reason for students being on the potential dropout list, students being chronically absent, or students being on the no show list. Provide school contact information and resources to families and students that will assist them in their transition back to school Gather information about: The student’s current enrollment status if “No Show” or “Dropout” Reasons for history of poor attendance if “Excessive Absence” Recommend a follow-up conference with the Pupil Services staff member at the school to discuss options and resources as appropriate

Phone Bank Packet Emergency Contact Label Phone Call Tips and Reminders Student Information Recommended: MiSiS-Attendance Referral Report for each identified student Phone Call Intake Form Resource Matrix Education Options Flyer

Phone Bank Team Guidelines Call all of the numbers listed on the student’s attendance record (Attendance Referral Report) until you are able to establish contact with a parent or guardian Introduce yourself with your name, and state that you are calling on behalf of the school If no one is available, leave a message requesting a call back to the Pupil Services staff member at the school At

No-Show and Potential Dropouts A student who is listed on the No Show or Potential Dropout is not currently enrolled at an LAUSD school Inquire if the student is enrolled in any school If so, please ask for the name, location, and phone number of the school, and ask for the approximate date that the student enrolled If not, gather information and engage the parent in taking the next step to further their child’s education

No-Shows and Potential Dropouts (Cont.) If the student is not enrolled: Ask the parent how long the student has been out of school, and why? Offer available resources if appropriate Counseling Parenting classes Substance abuse rehabilitation The Pupil Services staff member is available to help. Please encourage the parent or guardian to call or come in for a conference.

If Student Moved Out of Area Ask for: The name and relationship of the person providing the information New contact information for the family, including the city and state of residence New school information Name of school City, State Phone number Approximate date of enrollment

History of Excessive Absences Introduce yourself and explain that you are calling from the school to discuss the student’s attendance. Inquire if the parent is aware of any reasons why the student has missed so much school. Express concern about the impact of excessive absences on academic progress. If you think it is appropriate, inform the parent of California Compulsory Education Code (EC 48200), which mandates that all children ages 6 to 18-years-old must attend school. Encourage the parent to meet with the Pupil Services staff member for a conference to discuss possible solutions, to request resources or to consider alternative educational options.

Phone Bank Team Procedures DO: Be mindful and respectful of families at all times Use suggested script to initiate conversation with family Document all family responses on Phone Call Intake Form Introduce yourself and explain the purpose of your call Verify the parent/guardian’s name Document any changes in the family whereabouts If the parent is not available leave a general message for parent to return your call. Leave school contact information DO NOT: Become confrontational with the parent/guardian or student Discuss student information with other family members. If anyone other than parent/guardian is available, leave the school contact information

Documentation Please record all information on the Phone Call Intake Form

Questions & Answers Student Recovery Day 2016