1. Phone Bank Team Copyright-2013©Los Angeles Unified School District-All rights reserved.

2. Goal Contact students and/or families to discuss one of the following concerns: Did not complete of high school Excessive absences to school last year Gather information about: The students current enrollment status if No Show or Dropout Reasons for history of poor attendance if Excessive Absence Recommend a f ollow-up conference with the Pupil Services staff member at the school to discuss options and resources as appropriate Copyright-2013©Los Angeles Unified School District-All rights reserved.

3. Phone Bank Toolkit Attendance record for each identified student Decision Protocol Phone Call Log form Contact information for the Pupil Services staff member at the school List of local community resources Copyright-2013©Los Angeles Unified School District-All rights reserved.

4. Phone Bank Team Guidelines Call all of the numbers listed on the students attendance record (AT10) until you are able to establish contact with a parent or guardian Introduce yourself with your name, and state that you are calling on behalf of the school If no one is available, leave a message requesting a call back to the Pupil Services staff member at the school Copyright-2013©Los Angeles Unified School District-All rights reserved.

5. No Shows and Potential Dropouts A student who is a No Show or Potential Dropout is not currently enrolled at an LAUSD school. Inquire if the student is enrolled in any school. If so, please ask for the name, location, and phone number of the school, and ask for the approximate date that the student enrolled. If not, try to gather some information and engage the parent in taking a next step to further their childs education. Copyright-2013©Los Angeles Unified School District-All rights reserved.

6. No Shows and Potential Dropouts (Cont.) If the student is not enrolled: Ask the parent how long the student has been out of school, and why? Does the parent feel that any resources might be needed to help the family? Such as: Counseling Parenting classes Substance abuse rehabilitation The Pupil Services staff member is available to help, so please encourage the parent or guardian to call or come in for a conference. Copyright-2013©Los Angeles Unified School District-All rights reserved.

7. Moved Out of Area Please ask for: The name and relationship of the person providing the information New contact information for the family, including the city and state of residence New school information Name of school City, State Phone number Approximate date of enrollment Copyright-2013©Los Angeles Unified School District-All rights reserved.

8. History of Excessive Absences Introduce yourself and explain that you are calling from the school to discuss the students attendance. Inquire if the parent is aware of any reasons why the student misses so much school. Express concern about the impact of excessive absences on academic progress. If you think it is appropriate, inform the parent of California Compulsory Education Code (EC 48200), which mandates that all children ages 6 to 18-years-old must attend school. Encourage the parent to meet with the Pupil Services staff member for a conference to discuss possible solutions, to request resources or to consider alternative educational options. Copyright-2013©Los Angeles Unified School District-All rights reserved.

9. Documentation Please record all information on the Phone Call Intake Form Copyright-2013©Los Angeles Unified School District-All rights reserved.

10. Questions & Answers Student Recovery Day 2013 Copyright-2013©Los Angeles Unified School District-All rights reserved.