The Home Emergency Alarm Response Team

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Presentation transcript:

The Home Emergency Alarm Response Team HEART The Home Emergency Alarm Response Team

What is our function ? The Home Emergency Alarm Response Team (HEART) aim to provide an emergency response service to individuals in difficulty via a community alarm service (Telecare) 24hours a day 365 days per year. The Service responds to people in an emergency situation who may have fallen or are in difficulty We work closely with other emergency service to ensure a comprehensive and co-ordinated response to vulnerable people The service contributes to the discharge pathway supporting timely hospital discharges to reduce hospital stays and to increase independence for individuals to live safely in their own home

Growing demand of the service Requests for response : November 2015: 969 November 2016: 1073 Number of initial installations: November 2015: 129 November 2016: 166

A&E avoidance – minimising YAS call outs During Jan- May 2016 the HEART responders attended 1210 falls Of those an ambulance was called 51 times 5 referrals were made to the ECP service The others were maintained within their home

Range of Products The top three pieces of kit are: Lifelines My Amie pendants Falls Detectors Waist worn & IVI Bed Sensors Smoke Detectors Property Exit Sensors CO2 Detectors Gas Detectors Temperature Extreme Flood Detectors Bogus Caller Alerts JustChecking

Transformation Plan Customer Journey: Strengths based approach Early Intervention and Prevention Helping people to live independently at home for longer Broader range of products Easier access to services Avoiding hospital admissions Aligned to intermediate care offer Improving hospital discharge and responding to avoid admissions.

Good news stories Mr G Mrs P

Our new service offer New structure being currently populated to increase the installation & repair offer to 24 hours a day 365 days a year Training for all the team to be able to assess, install and respond Rapid response testing – Learning from their experience & how we can do things differently

Any Questions ?