ICT Support for Students in Higher Education The Open University of Israel Department of Education and Psychology Tali Heiman: talihe@openu.ac.il Dorit.

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ICT Support for Students in Higher Education The Open University of Israel Department of Education and Psychology Tali Heiman: talihe@openu.ac.il Dorit Olenik-Shemesh: doritol@openu.ac.il Dana Kaspi-Tsahor: danakas@openu.ac.il

Accessibility in Higher Education in Israel 2011- An equal rights regulation draft was written which included accessibility adjustments to existing public places, higher education institutions, and to higher education services. 2015 - Israeli Internet regulations (ICC 5568 ) - on the basis of global accessibility guidelines (W3C). 2016 - The regulation of higher education institutions is legislated . 2017- Higher education institutions are required to accessibility adjustments.

The Open University of Israel (OUI) Uniqueness: Open admissions. Distance learning method. Integration of teaching methods, including technologies. ICT Model: User centered design: until 2011, customized accessibility at the request of the student with a disability. Universal design approach: since 2011, OUI has been undergoing a process of physical accessibility as well as a process of instilling service accessibility regulations.

Digital learning material E-university Open courses to the public Google books YouTube Registration Tuition fees Online assignment system Online personal schedule Virtual library Online learning environment Online live video lessons Online collaborative assignments E-books, audio books Video lectures Recorded video lessons Interactive multimedia components Digital learning material Online teaching & learning Open to the public Online administration Services Finding, developing, experimenting, assimilating, evaluating and assessing new technologies and methods.

Students with Disabilities at OUI (1st semester 2017, n = 4002) 3455 246 183 82 34 Support assistance Assistive ICT technology tools (e.g., speech synthesis). Face-to-face assistance: personal or in small groups - skills training, specific subject tutoring, additional guidance. Virtual Internet assistance.

ICT Tools at the OUI The varieties of ICT tools used by tutors at the OUI: Online course materials. Online tools (collaborative online work) Hardware (e.g., SMART board). Communication tools (e.g., chat room and email). Social networking (e.g., blogs, Facebook, Twitter). Computer technologies used in class (simulations and presentation/ spelling checkers, dictionaries, and English Text-To-Speech (TTS) Software).

Implementations of the ICT The administrative staff has undergone practical training. The academic staff is undergoing training on making academic studies accessible. Challenges in implementing ICTs Lack of technologies which support Hebrew language. Lack of training and difficulty obtaining services. A need to improve the accessibility for ICT resources. ICT support is very expensive. Disagreements among students without disabilities (slow studying; lower achievements; conflicts of interests regarding the different needs).