Attend|Learn|Grow Push Your Professional Growth to the Next Level 2nd Annual Professional Development Days! May 31-June 1, 2016

Jennifer Kikkert, Symplicity Designs May 31st, 2016 Performance Excellence: Principles, Methods and Tools to Improve, Innovate and Grow Faster Jennifer Kikkert, Symplicity Designs May 31st, 2016

Key Objectives Present the history of process improvement and why productivity is critical today Present the 3 key principles for performance excellence in any organization, any size, any industry Introduce a formal management system for continuous improvement

Are prices going up or down?

Improve, Innovate, and Grow Price / Value Time

Improvement Rate – What is yours? (Improve, Innovate, and Grow) Price / Value Needs Improvement Good Great Time “right track, right direction, still get run over if not going fast enough”

Improvement Rate– What is yours? (Improve, Innovate, and Grow) INNOVATION Price Needs Improvement IMPROVE Good Great Time “right track, right direction, still get run over if not going fast enough”

G7 G20 1945 – 1980’s - Today 1945 1980’s Today 1981 1989 Production Transformation Price = Cost + Profit Transformation Profit = Price - Cost Production Transformation Productivity

“Why Important?” “Where Do We Stand?” “How Do We Get Better at It?” Productivity: Improve, Innovate, and Grow “Why Important?” “Where Do We Stand?” “How Do We Get Better at It?” Align Purpose, Process, and People

Productivity - Canada / Atlantic Canada Gap

Canada vs. US Productivity Improvement / Year

Productivity Drivers “Improvement Rate” Invention is creation of the idea or method Innovation is the development of new Value Improvement is doing the same thing faster, better, with less resources.

Productivity Drivers Invention Improvement Innovation “cost” “value” Price

Invention / Innovation / Improvement “Increase Value – Lower Costs – Increase Profit” Add Value to Customer Invention Innovation “value” Improvement “cost” Profit to Company Value to Customer Old Price Organization sees Price - Cost Client / customer sees Value - Price New Price Great Companies Choice

Simplified View of an Organization: Purpose Processes People

Most Valuable Asset? What is Your Organizations most valuable asset?

Customers Customers Customers Performance Excellence – Principle “Most Important Asset” Customers Purpose Processes People Customers Customers

Three Key Principles 1. Customer # 1 asset – Outside in Expect Express Excite

When it all goes wrong – Where does the Blame go?

85% - 96% of your Problems, Challenges and Opportunity will be Process Issues

Three Key Principles 1. Customer # 1 asset – Outside in Expect Express Excite 2. 85% - 96% of your PCOs are process issues not people issues

Have you ever rented an Apartment?

Did you do the Maintenance on the Apartment?

Owners – The 40/168 Rule Dan Pink Purpose – Why? Mastery – Contribute? Autonomy – My Choice?

Three Key Principles Customer # 1 asset – Outside in Expect Express Excite 85%- 96% of your PCO’s are process issues People need to be OWNERS

Three Parts of an Organization Vision PURPOSE Financial # 1 Asset Customer Value Chain 85%- 96% PCO’s PROCESS Enablers Leadership (formal management system) Commitment PEOPLE Competency # 1 Decision Character

Leadership % of Time Choice IN ON Bad 100 Good 40 60 Great 20 Organization Maturity Choice IN Check Chase Correct ON Improve Innovate Grow Bad 100 Good 40 60 Great 20 The definition of insanity – doing the same thing over and over again expecting a different result. At your table, think about where you spend your time.

Performance Excellence - Management System “Juran Trilogy” Quality Planning “Balance Scorecard” Quality Improvement “DMAIC” Quality Control “PDCA” Standard Work

Performance Excellence – Management System Strategy Management Choice Initiative Management ON Process Management Library Daily Management IN will spend some time working ON the business and IN the business. IN the business: We will talk about how to manage a better way IN the business. People Management Calendar

Performance Excellence – Management System Strategy Management Balanced Scorecard Initiative Management DMAIC Process Management Framework Daily Management PDCA Will spend some time working ON the business and IN the business. IN the business: We will talk about how to manage a better way IN the business. People Management Calendar

Key Objectives Present the history of process improvement and why productivity is critical today Present the 3 keys principles for performance excellence in any organization, any size, any industry Introduce a formal management system for continuous improvement

Questions?