Why use ASHP? RHI (Renewable Heat Incentive). Eco Funding. Tackle Fuel Poverty.(Low Run cost- Comfort). 4. Reduce Carbon Emission. 5. Future proof properties. 6. Improve EPC rating. Now I’d like discuss key issues, which affect quality and level of service.

Partnership Eco Funder & Manufacturer Ofgem Installer Landlord and Partnership is basically all parties putting equal efforts into achieve the end result. Where we have failed in the past is not keeping the channels of communication open. Regular updates, acknowledgment of where we need to alter the approach in someway. Learn from the journey we all venture on as not one party has the answers in an the delivery of a potentially award winning project but together as a partnership it becomes surprisingly easy to install this efficient heating system. Installer Landlord and End user (tenant)

Training Preferred contractors Tenant engagement MEUK Site Visits RSL Information Day Pre Engage Project Solution Selection Training Preferred contractors Training Sales / Clients Full Heating Surveys Integration other technologies Final specification agreed Quote contractor Specification Installation MEUK Project visits throughout Updates and Support MEUK Installer Configure handover packs Completion Post Install Warranty Docs completed Metering access set up MEUK site overview Post install meeting Handover Packs– Tenant Survey Service & maintenance After sales procedures Homeowner Help line MELcloud ready Establish Key Drivers Expectations MEUK REPORT

MEUK Site Visits MEUK Report RSL Information Day Pre Engage Understand Key Drivers & Expectations MEUK Site Visits RSL Information Day

Tenant engagement Project Solution Selection Training Preferred contractors Training Sales / Clients

Integration with other Technologies Specification Agreed Specification Full Heating Surveys Integration with other Technologies Quote Contractors

DVD Longhurst assign Prop to installers Full site survey & Arrange Install date with tenants- Installation Longhurst assign Prop to installers Full site survey & Design carried out DVD Full commission & Hand over with tenant.

Post installation visit Recap on handover Completion Warranty + MCS Docs Completed Details sent to Longhurst To start RHI app Q&A & customer satisfaction

DVD Handover Pack + Tenant Survey Service & Maintenance Post Install Aftersales Procedures Homeowner Helpline

The Granary Case Study Background – The granary is a 200 year old property owned by a private landlord in Consett and lived in by a pensioner in his 70’s on pension credits. The property has had no modernisation and is heated by a coal fire with secondary electric fan heater and hot water is provided by a direct electric cylinder. The EPC for the property is rated at G1 and the current fuel bills are circa £1600 for coal and electricity.

Extract from the Property EPC To meet changes in regs for EPC requirements for Private rental properties the Landlord needs to improve the EPC to an ‘E’ rating by 2018 so the installation of an airsource heatpump has made this a cost effective measure.

The Figures RHI income - £11,900 Eco Funding- £4492 Current fuel cost £1600 pa (Coal and electricity for secondary heater) Anticipated fuel costs £1000pa Benefit to Tenant £600pa EPC Improved from G1 to E38! Now rental compliant to 2020 and beyond!

Partnership Eco Funder & Manufacturer Ofgem Private Landlord & End user (tenant) Partnership is basically all parties putting equal efforts into achieve the end result. Where we have failed in the past is not keeping the channels of communication open. Regular updates, acknowledgment of where we need to alter the approach in someway. Learn from the journey we all venture on as not one party has the answers in an the delivery of a potentially award winning project but together as a partnership it becomes surprisingly easy to install this efficient heating system. Installer

Finances RHI + Eco = Full Installation Full Installation = Compliant EPC, New Heating System Cheaper Bills, Carbon Reduction, Warm Healthy Tenants, Future proof property.

QUESTIONS Social Housing now exempt from having a GDA