1. North East ALEO Network Meeting
20th October 2017

2. About Us
Specialist energy services company that operates in the UK, Germany and Spain.
Advisors to UK local authorities & social landlords with total stock in excess of 490,000 homes
German clients responsible for 376,000 homes
Spanish subsidiary works with major energy company & hotel groups
UK commercial work focussed on sheltered housing & care homes
Water saving programme with 5 of the top 10 Water Companies
Specialist design, supply & deliver low energy lighting division.
Distributor for HL2024 family of water saving products.
Delivered first ECO CSCO communal heating system
Delivered first ECO2t social ‘first time central heating’ funding

3. Current Clients

4. Delivery under ECO2
Since 2012; • Over 4,000 domestic communal heating connections • 33 Energy Centres Under ECO2 Cenergist delivered; • 318,041 tonnes of carbon • Improved the energy efficiency of 4,320 homes • 3,386 heating installations and insulated 1,002 homes • 100% compliance rating from our funding partners

5. Procurement for Housing
PfH has established a framework of renewables suppliers
Cenergist are on framework for District Heating, Heat Pumps and Funding Rank 1
Framework allows you to access funding, grants and energy efficiency expertise without going through onerous procurement activity
Full OJEU procurement process awarded in summer 2015
Operated by Inprova group based in Warrington

6. Technologies Technology agnostic Good knowledge and experience with:
Gas
Biomass
Solar pv
Air source heat pumps
Ground source heat pumps
CHP systems
LED lighting
Water Efficiency
Approach based on considering and recommending the best solution for each situation based on technical and financial requirements
Holistic approach to problems such as damp or condensation
Support throughout installation process

7. Home Heating Fund
Set up in response to gap in the market for funded heating upgrades to private off-gas homes at risk of fuel poverty
Consumer focussed branch of Cenergist trying to reach rural and urban rural households off the gas network
Utilises HHCRO funding to upgrade and install:
- Oil boilers
- LPG boilers
- Electric storage heaters
- Heat pumps
Assists the Affordable Warmth group – private tenants or owner occupiers in receipt of benefits with an inefficient off-gas heating system
Residents often unaware of grant funding available to them

8. Operations & Delivery
National supply chain of PAS accredited Oftec, Gas Safe, NICEIC and MCS installers across England, Wales and Scotland
Premium products installed only – developed relationships with manufacturers
Established funding relationships with three of the biggest energy companies
Referral relationships with regional energy agencies and landlords to reach the most in need
Park homes campaign with referral energy agencies – LPG and electric storage heater upgrades
Expansion of offering to include E, F & G rated social housing for first time central heating
First ever UK HHCRO funded social housing first time central heating project completed July 2017 with ground source heat pumps

9. Park Homes
Many residential parks throughout the UK classed as permanent homes
Home Heating Fund has good funding available for park home heating upgrades
Park homes mainly not connected to gas network – supplied by LPG or electric storage heaters
Fabric of park homes means poor energy efficiency and insulation measures infeasible
Residents in need of efficient heating systems more than in other property types
Low income and elderly tenure at risk of fuel poverty
Difficult group to target and residents unaware of funding available
Pilot in partnership with Durham County Council to assess eligibility and deliver grant funded upgrades
Expansion of project with energy agencies in other parts of UK
Aim to roll out park homes campaign across region with further local partnerships

10. Ian, Head of Household Energy Services
Homes Helped So Far
More than 200 homes benefited from Home Heating Fund accessed HHCRO funding so far
Residents saved over £500,000 on installation costs alone for residents plus fuel bill savings
Post installation quality checks carried out with 100% pass rate
Customer support team on hand during and after install to offer advice
Positive customer feedback with numerous referrals given following installation
- full scheme information, testimonials, blogs, eligibility checks and customer enquiries
“Rarely do we get such a quick and positive response from an installer. I know the council will also be really happy!”
Ian, Head of Household Energy Services

11. Customer journey
Customer called by Home Heating Fund to explain scheme and process
Resident eligibility check carried out
If eligible, survey booked
Technical survey carried out and heating system design produced
Design of heating system and products to be used discussed and agreed with resident
Financial viability of job assessed and progressed if fully funded option available
Install booked and agreed with customer
Installation carried out – customer shown how new heating system works, provided labour and manufacturer warranties and job signed off
Customer called by Home Heating Fund care team for feedback on experience and if they know anyone who could benefit from scheme
If successful referral made, customer sent thank you gift
Customer care team on hand for any future advice resident may require

12. Future opportunities
Combination of dRHI and HHCRO funding for Heat Pump installations
Up front financing model for dRHI to fund Air Source Heat Pump installations
Finance model requires minimum 10 jobs – partnerships available to put forward local residents eligible for funded heat pump installations
EPC Plus + service established to aid landlords in meeting stock requirements of E band or higher EPCs by April 2018 and April 2020
Service combines EPC, HHCRO eligibility checks and full recommendations for stock

13. What our customers have to say…
“Home Heating Fund made the experience quick and easy and even called afterwards to see how I was getting on” – Jane, Cumbria
“Professional & reliable service” – Susan, County Durham
“An amazing service” – Neville, Truro

14. Contact details Sarah Howell Home Heating Fund Manager
Direct:
Mobile:
Office: 7, Bede House, Tower Road, Glover Industrial Estate, Washington, NE37 2SH