Welcome to Scottish Improvement Skills Introductory briefing [date] [time] The aim of this briefing is to manage the expectations of programme participants. It provides an opportunity for them to ask questions. It could be run as a Webinar, or face to face. If face to face, participants have an opportunity to meet the others on the programme. Timing 30 – 45 minutes face to face 45 – 60 minutes as an online session, with additional material for introductions and overview of interactivity tools. Tailor these slides to your needs by checking and editing everything in [square brackets].

Objectives of this briefing Programme outline Pre-course tasks Questions

Objectives of the programme To select appropriate improvement science methods and apply them to improve the safety and quality of services Design effective interventions Construct measurement plans Use key measurement tools Share your project experiences with others Who is SIS for? Anyone in a leadership role in local improvement projects In a clinical, administrative or facilities role In a community, primary care, acute care, or integrated care setting With a need to build the confidence, knowledge and skills to lead a local improvement project team. Objectives of the programme

The programme is based on workplace learning as well as classroom workshops. Programme outline

The programme is based on workplace learning as well as classroom workshops. Programme outline

Programme outline Introductory Webinar Workshop 1 [dates] Workplace learning Mid-course sessions [dates] Workshop 2 [date] Workshop 3 [date]

SIS: Step by step Discovery - Examples of improvement tools Practice– use the improvement tools with an improvement project Project – apply the tools to your own project Ongoing project work and other workplace learning SIS: Step by step

All workshops will have several facilitators who are there to support your learning as you work through the practice activities that we provide, and then apply the same approaches to your own project. They will ask you questions that aim to challenge your thinking. Programme approach

You may feel some discomfort at times You may feel some discomfort at times. Discomfort is a part of learning, a stage towards thinking differently and doing things differently in the workplace. When you do feel discomfort, as well as thinking about how to answer the question, it will be useful for you to reflect on why the question was asked. How will it feel?

Workshop 1 [date – date] The Workshop will entail 3 full days of training [start and finish times] The Workshop will take place in [name of venue; location of venue] [residential or not?] This is not a residential Workshop. Accommodation will be provided for those travelling over [x hours].

Workshop 1 [dates] By the end of the workshop, participants will have planned a first test of change to carry out in the workplace, taking into account the work context and priorities for improvement, and the needs of stakeholders.

Workshop 1 Content (1) Quality Improvement and why it matters Improvement principles Focussing your aim Developing theories for change Leading local change Developing change ideas using diagnostic tools

Workshop 1 Content (2) Prioritising change ideas Establishing measures Using the Plan-Do-Study-Act framework to plan a test of change Creating measurement plans Using run charts to tell an improvement story Influencing colleagues and other stakeholders

Workplace learning Three components of Workplace learning: Online learning modules Ongoing project work Mid-course learning sessions [online or face to face?] Workplace learning

Project work Project charter Data Tests of change By the time you return for Workshop 2, you will have: Drafted a project charter Collected data to help you identify your priority for change Collected baseline data Carried out several tests of change (including data collection)

Online learning E-learning modules Videos Mid course learning sessions [dates] Two 75 minute online learning events aiming to consolidate and extend improvement knowledge and skills from Workshop 1.

Workshop 2 [date] The Workshop will entail a full day of training [start and finish times] It will take place at: [venue]. [Residential or not?] Accommodation will be provided for those travelling over [x] hours.

Workshop 2: [date] By the end of the workshop, participants will have created run charts with their own data, and practised talking about their data informally with colleagues. Interpretation of run charts Creating run charts on MSExcel Leading change: implementing and sustaining improvement Talking about data in run charts

Workshop 3 [date] The Workshop will entail a full day of training [start and finish times] It will take place at: [venue]. [Residential or not?] Accommodation will be provided for those travelling over [x] hours.

Workshop 3 [date] By the end of the workshop, participants will have drafted communications materials on their project. Selecting appropriate formats, such as posters, case studies, internal project updates, video, social media Routine reporting Sharing learning and celebrating success . NB Optional

Certificate of completion Outline the criteria for eligibility for a certificate. For example: Certificate issued after Workshop 3 has taken place. Full attendance Submissions required: After Workshops 1 and 2 Project charter Action plan After Workshop 3 Project communication eg report, poster, blog Online evaluation

Pre-course Tasks Baseline questionnaire Project identification Online learning Prepare a baseline questionnaire as part of your evaluation of the programme. See SIS’s Evaluation section for guidance on this. Baseline questionnaire The purpose of this is for us to evaluate the impact of the programme after you repeat the same questions later in the programme. We don’t look at individual participant’s scores. Don’t worry if you think you don’t know the answer to many of the questions. In fact, this is a good indication that you will benefit from the course. On the other hand, if you are confident you know all the answers to the questions, that may be an indication that this course will be of less benefit to you. In that case, please do get in touch so we can discuss the course content in more detail and help you decide whether the course is suitable for you. Do the baseline questionnaire before starting the onlinelearning.

Online learning Videos Case studies E-learning modules You can find most of the online learning on this website Case studies E-learning modules

Core Online Learning Introduction to Healthcare Systems Introduction to Quality and Quality Improvement Introduction to Quality Improvement Methods Introduction to Measurement for Improvement

Optional Online Learning Lean in Healthcare Introduction to Data Analysis (pages 14-16 percentages and 19-23 averages only) Case studies Videos All Online Learning accessible via the QI Hub website www.qihub.scot.nhs.uk

Any questions, thoughts or comments about anything to do with Scottish Improvement Skills?

Begun journey now. There will be twists and turns along the way. You may not end up exactly where you expect. We will do our best to make it an interesting and enjoyable journey.

[Contact details of lead facilitator and administrator – phone and email]

Thank you for your participation See you at Workshop 1: [date] [venue]