I would like to make a complaint

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Presentation transcript:

I would like to make a complaint If you have concerns about any aspect of your care, or the service you receive, it is best to first speak with a member of staff involved with your care. Social Care I would like to make a complaint If you find that staff cannot help you, or you are not comfortable speaking with them, you may want to make a formal complaint… Primary Care Other Health Care Residential Care Home Care Carer’s Services Children’s Services GP Dentist Pharmacy Optician Hospital Ambulance Mental Health Community NHS Commissioning Gateway to Care 01484 414933 gatewaytocare@kirklees.gov.uk Contact the practice manager NHS England 0300 311 22 33 england.contactus@nhs.net The Parliamentary & Health Service Ombudsman 0345 015 4033 phso.enquiries@ombudsman.org.uk The Local Government Ombudsman 0300 061 0614 www.lgo.org.uk (web form contact) Contact the PALS team to find out how to make a formal complaint Please contact Healthwatch Kirklees if you have questions or comments about this information. 01924 450379 info@healthwatchkirklees.co.uk Do you need help making a complaint? Independent Complaints Advocacy Service 01924 868145 nhscomplaints@kirkleeslc.org.uk For a comprehensive guide to making a complaint, please visit CAB Making a Complaint North Kirklees Clinical Commissioning Group 01924 504975 PALS-NKCCG@northkirkleesccg.nhs.uk PALS is a confidential NHS service designed to support patients, relatives and carers. Mid-Yorkshire Hospitals NHS Trust 01924 542972 pals@midyorks.nhs.uk Greater Huddersfield Clinical Commissioning Group 01484 464 22 contactus@greaterhuddersfieldccg.nhs.uk South West Yorkshire Partnership NHS Foundation Trust 01924 327668 customer.services@swyt.nhs.uk Calderdale and Huddersfield NHS Foundation Trust 08000130018 patientadvice@cht.nhs.uk Locala 030 3003 4529 enquiry@locala-cic.nhs.uk Yorkshire Ambulance Service 0345 122 053 patient.relations@yas.nhs.uk