Welcome At our best when it matters most. Observing Healthcare

Information for Observing Healthcare The staff at Otsego Memorial Hospital are happy you have decided to observe our healthcare system in action. We hope the experience is a positive force in helping you choose a profession in a healthcare related field.

Safety First The information on the following pages are meant as an introduction to things you may hear or see while you are here. At no time will you be responsible for anything other than observing our staff as they provide care.

Infection Prevention   Washing or sanitizing your hands frequently and properly is the single most important action you can take to prevent the spread of infection.

Emergency Codes The following information on emergency codes is just to introduce you to the terminology should any of these situations occur while you are here. Your only job is to await further instruction should a code be initiated.

OMH Codes You may hear an overhead page if a situation arises that needs hospital-wide attention. The following pages describe these events and the instructions we give to our staff if these events occur.

OMH Codes Code Red -Fire OMH Code Red Policy Doors are numbered for the Fire Department H – Hospital M – McReynolds P - PMB

OMH Codes Code Red Return to your work area, if safe Do not use elevators Feel doors, do not open if hot Close all doors & windows Clear corridors and exits Assign staff to answer phones

OMH Codes Fire Extinguisher use P = Pull the pin A = Aim toward the base of the fire S = Squeeze the handle S = Sweep the base of the fire Code Red Response R = Remove persons from area A = Activate fire alarm C = Contain fire and smoke E = Extinguish fire or evacuate

OMH Codes Code Blue Activation Response Code Blue Buttons Cardiac Arrest Near Arrest Activation Code Blue Buttons Page Overhead 477 Signs near patient beds Response BLS - ALS (on arrival of cart) ICU Nurse Respiratory Therapist ED Nurse Physicians

OMH Codes Code Yellow Bomb or Bomb Threat If receiving the call…. Page Code Yellow & Location Check area for packages, anything suspicious Incident Commander will determine the need for evacuation

OMH Codes Code Grey Security Situation/Potential for violence Page overhead 4 times with location Code Grey “Assist” Code Grey “911” All available personnel go to area Show of force When to call for help …. Signs of agitation

OMH Codes Code Silver If you are confronted by an individual with a weapon OR If you observe a hostage situation on Hospital property

Initiating Code Silver Plan Seek cover and discretely warn others (close by) of the situation Dial “O”- Report the location, number of suspects/hostages, type of weapons Operator will dial 911 Operator will page “Code Silver”+ location 3 times

OMH Codes Code Pink Missing Person/Possible Abduction Page Code Pink, Gender, Age, Department Search your department Observe exits and parking lots Observe and be able to describe all persons Do not attempt to detain persons

OMH Codes Code Triage Shift Coordinator in area or department impacted will declare “Code Triage” Any event that impacts or has high potential to impact normal operations of the facility Code Triage Internal Code Triage Standby Code Triage External

OMH Codes Code Triage Responsibilities Return to department Phones for disaster business only Management will implement HICS- Hospital Incident Command Hospital Wide Disaster Plan Department-Specific Plan

OMH Codes Severe Weather Emergency Department has weather alert radio ED also notified by MI State Police Dispatch ED Shift Coordinator will announce warnings overhead Return to your department Non-clinical employees go to basement Prepare for evacuation if ordered

Privacy The laws that outline a patients right to privacy are called HIPAA It is very important that you do not discuss any private information with anyone outside of the hospital or within an area that it can be overheard

HIPAA The HIPAA Privacy Rule protects a patient’s fundamental right to privacy and confidentiality Any information obtained about another person’s medical condition is treated as confidential and is not to be discussed or revealed to unauthorized persons

HIPAA Protected Health Information is anything that connects a patient to his or her health information: Date of Birth, SS#, diagnosis, address, etc.

Return this form to Human Resources Otsego Memorial Hospital Shadow Observation We hope your experience is a good one and we ask that by signing, you have read the information and will abide by it. Print:_______________________________________________________ Signature: _____________________________________ Date:_______ Department:___________________________________ Hours: ____ Return this form to Human Resources Otsego Memorial Hospital