Student Support Services

Center for Male Engagement Derrick A. Perkins, Project Director Winnett Student Life Building, S1-05 215-751-8877 or daperkins@ccp.edu http://ccp.edu/student-support/center-male-engagement

What We Do The Center for Male Engagement (CME) is a federally funded program through the USDOL designed to increase the persistence rates and academic outcomes of African-American and other male students of color at the college. Provide intentional, coordinated, strength-based and culturally responsive programming. Short-term goals Summer enrichment program Retention (Fall to Spring and Fall to Fall) Academic good standing in gatekeeper and college-level courses Increase transfer and graduation rates

How We Help Students Succeed Theory of Change Community of support Academic support Career development Community and civic engagement Cultural enrichment Leadership development Life skills/personal development Mentorship

Refer Students to Us When: Cohort-based model First-time incoming male students of color at CCP (Summer enrichment program) Continuing Students (up to 12 credits) within the first 4 weeks of Fall or Spring semester. Walk-in services

Services We Offer to Faculty (and/or Staff) Professional Development/Workshops Cultural affirmation and competency First year experience Grit (fixed and growth mindset) Leadership development Life skills and personal development Retention Research (Best Practice) Mediation and Referrals

Why We Do What We Do

Center on Disability ccp.edu/cod BG-39 215-751-8050 cod@ccp.edu Wendy Kohler, Director Lisa Papurt, Disability Services Coordinator Maria Zullo, Access Associate Jackie Williams, Office Administrate Associate The Center on Disability is the office designated to provide accommodations and promote equitable academic, social, and support opportunities for students with disabilities. The Center on Disability is the office designated to provide accommodations and promote equitable academic, social, and support opportunities for students with disabilities.

COD Team All of us at the COD are available to assist you as we work together to promote accessibility and inclusion of all students at CCP. All of us at the COD are available to assist you as we work together to promote accessibility and inclusion of all students at CCP.

Empower What We Do. . . Advocate Collaborate Advocate, collaborate, and empower: that’s what we do. We work to support the best interests of students with disabilities and we ensure that their legal rights are protected. We collaborate with colleagues and students to promote institutional inclusion of a broad range of learners Most of all, we seek to empower. We help students understand themselves as learners, and we promote the development of self-advocacy skills. Likewise, we work with our colleagues to develop the knowledge, skills and confidence to address barriers to accessibility. We work to support the best interests of students with disabilities and we ensure that their legal rights are protected. Likewise, we work with our colleagues to develop the knowledge, skills and confidence to address barriers to accessibility. We help students understand themselves as learners, and we promote the development of self-advocacy skills. We collaborate with colleagues and students to promote institutional inclusion of a broad range of learners. Advocate, collaborate, and empower: that's what we do. Most of all, we seek to empower.

We Strive to . . . Achieve equitable access for all students Foster universal design for learning Promote disability as an We strive to achieve equitable access for all students, enabling students with disabilities to fully participate in the academic and social environment with minimal need for accommodation or “special” adjustments. We strive to foster a more universally designed environment in which ALL students’ needs are considered during design of the physical, academic, and digital settings where students learn, communicate, and grow. We strive to create a sense of enthusiasm for the opportunities that students with disabilities create for us to examine how we deliver our programs and services. We strive to foster a more universally designed environment in which ALL students' needs are considered during the design of the physical, We strive to achieve equitable access for all students, enabling students with disabilities to fully participate in the We strive to create a sense of enthusiasm for the opportunities that students with disabilities create for us to examine how we deliver our programs and services. academic and social environment with minimal need for accommodation or "special" adjustment. academic, and digital settings where students learn, communicate, and grow.

In the upcoming year. . . Seek opportunities to promote UDL in context Design accessible web-based training materials In the upcoming year, we welcome any opportunity to discuss accessibility, inclusion, and universal design of instructional materials with interested faculty. We are developing quick web-based modules for both students and faculty in navigating our processes and procedures. Eventually, our goal is to provide web-based training materials that our colleagues can use any time, anywhere. Eventually, our goal is to provide web-based training materials that our colleagues can use any time, anywhere. In the upcoming year, we welcome any opportunity to discuss accessibility, inclusion, and universal design of instructional materials with interested faculty. We are developing quick web-based modules for both students and faculty in navigating our processes and procedures.

In the upcoming year. . . Promote intentional inclusion of students in Guided Pathways Perhaps most important is our dedication to the ideal that as the College reorganizes around the Guided Pathways model, our community seizes the opportunity to consider the broadest range of learners, including those students who have traditionally existed on the margins. At this exciting time in the College’s history, we urge everyone to consider that a significant portion of our population (at least 11%) carries disability as part of their identity, and they need to be included in all of our aspirations for student success. At this exciting time in the College's history, we urge everyone to consider that a significant portion of our population (at least 11%) Perhaps most important is our dedication to the ideal that as the College reorganizes around the Guided Pathways model, carries disability as part of their identity, and they need to be included in all of our aspirations for student success. our community seizes the opportunity to consider the broadest range of learners, including those who have traditionally existed on the margins.

Supporting Student Success The Center on Disability supports student success by determining appropriate accommodations for classes and College activities. The outcome of this interactive process is an accommodation letter that students present to their faculty to secure accommodations. We introduce students to adaptive technology that not only supports academic goals, but in some instances makes the impossible possible We introduce students to adaptive technology that not only supports academic goals, but in some instances makes the impossible possible. The outcome of this interactive process is an accommodation letter that students present to their faculty to secure accommodations. The Center on Disability supports student success by determining appropriate accommodations for classes and College activities.

Supporting Student Success Self-Advocacy Workshops Connection to Resources We work with students to develop self-advocacy skills, which begins with facilitating students’ communication with faculty about their learning needs The Center on Disability designs and hosts workshops and activities that address issues unique to individuals with disabilities. We also connect students to the resources available to them at CCP and in the community to support their educational goals. We also connect students to the resources available to them at CCP and in the community to support their educational goals. We work with students to develop self-advocacy skills, which begins with facilitating students' communication with faculty about their learning needs. The Center on Disability designs and hosts workshops and activities that address issues unique to individuals with disabilities.

Refer Students to Us When: They state they have a disability, but have not provided you with an accommodation letter They state they have received accommodations before, but have not made contact with the COD They state they think they might have a disability They seem confused about how to use their accommodation letter Refer students to us when: They state they have a disability, but have not provided you with an accommodation letter They state they have received accommodations before, but have not made contact with the COD They state they think they might have a disability They seem confused about how to use their accommodation letter

Supporting our Colleagues Questions about accommodations Process How to proceed with an accommodation Concern about an accommodation Requests from students that are not included on accommodation letter Discussing disability with a student Call us if you do not understand a particular accommodation, or how you would implement an accommodation in your classroom. Contact us immediately if you fear that a proposed accommodation will interfere with academic integrity. We will work to address your concerns and see if an alternative method of access needs to be considered. Simply refusing to accommodate a student is not an option, as unilateral denial of accommodations exposes the College to significant liability. Contact us if a student is requesting accommodations that do not appear on their accommodation letter. Such requests could suggest a need that has not been addressed, or an attempt to secure an adjustment for which a student is not eligible. Additionally, if you would like to discuss disability with a student, but are uncertain how to proceed, we welcome you to contact us to develop a strategy that is comfortable for you and respectful to the student. Call us if you do not understand a particular accommodation, or how you would implement an accommodation in your classroom. Such requests could suggest a need that has not been addressed, or an attempt to secure an adjustment for which a student is not eligible. Additionally, if you would like to discuss disability with a student, but are uncertain how to proceed, we welcome you to contact us to develop a strategy that is comfortable for you and respectful to the student. Simply refusing to accommodate a student is not an option, Contact us immediately if you fear that a proposed accommodation will interfere with academic integrity. We will work to address your concerns and see if an alternative method of access needs to be considered. as unilateral denial of accommodations exposes the College to significant liability. Contact us if a student is requesting accommodations that do not appear on their accommodation letter.

When we reach out to you . . . At times the Center on Disability reaches out to faculty before a semester begins to discuss a student’s accommodations. In these cases, we need to share information that may be vital as you prepare for the semester. Our goal is to work together with you and the student for a seamless transition to the semester. At times, the Center on Disability reaches out to faculty before a semester begins to discuss a student's accommodations. In these cases, we need to share information that may be vital as you prepare for the semester. Our goal is to work together with you and the student for a seamless transition to the semester.

Together. . . When faculty, students and the COD work together, we can make what seems impossible possible. When faculty, students, and the COD work together, we can make what seems impossible possible.

Office of Financial Aid Gim S. Lim BG-41 financialaid@ccp.edu (215) 751-8271 www.ccp.edu/FA

What we do Fall 2015 13,867 out of 18,973 credit level students or 73% receive federal student aid 3,429 full-time and 15,544 part-time students in fall 2015 2,727 or 80% of full-time students received aid in fall 2015 11,928 Pell recipients or $22.1 million in total for the fall semester 9,440 Federal Direct Loan borrowers or $17.6 million in total 3, 674 PHEAA State Grant recipients or $2.1 million in total 9,284 students spent $3.3 million at the bookstore $15 million refunded to 11,372 students

How We Help Students Succeed We offer several FAFSA filing workshops each week in BG-38. Schedule is posted at www.ccp.edu/FA We counsel students on maintaining their financial aid eligibility We counsel students on borrowing and debt management We provide funding for on-campus and off-campus work study jobs Over $92 million of aid was disbursed in 2015-2016

Resources available to students: 1. Financial Aid TV Visit www.ccp.edu/FA and click on Financial Aid Answers on the left 2. Self-service available in MyCCP. Students can check their financial aid status and other important information online from the comfort of their homes 3. Financial Aid User’s Guide and other publications 4. www.Fafsa.gov 1-800-433-3243 5. www.studentloans.gov

Services We Offer to Faculty (and/or Staff) Provide advisory services on Policy and Procedures No. 5 Attendance, Withdrawals and Grade Reporting as it relates to financial aid Provide advisory services on Policy and Procedures No. 8 Academic Standards and Progress as it relates to financial aid Answers to or follow-up on all financial aid related questions.

Thank You! Please attend my other presentation on Thursday, 9/1 About Financial Aid 9:00 AM to 10:15 AM W2-12

Social and Financial Resources for Enrolled Students

Paula Umaña & Chantal Whitehead Single Stop Contact Info Paula Umaña & Chantal Whitehead Mint Building, Room M1-21 267.299.5910 (X5910) www.ccp.edu/singlestop ccp.singlestoptechnologies.com

What We Do Help students obtain and connect with financial and social resources to minimize barriers and promote degree completion and/or transfer Goals for the current year: conduct benefit screening for at least 10% of the enrolled student body.

How We Help Students Succeed On-Campus screening & application assistance for public benefits (food stamps, Medicaid, utility and cash assistance programs, child care subsidies and others) On-Campus healthcare enrollment (Marketplace Exchange) On-Campus FREE Tax preparation – January through April On-Campus legal and immigration consultations – Wednesdays On-Campus financial literacy Referrals to internal and external resources: CCP programs, Food Access, Family Planning, Smoking Cessation, Voter Registrations, Free Clothing Programs and MUCH MORE!

Refer Students to Us When: At-risk of school drop-out because of barriers They do not have health insurance Show signs of being food insecure Never filed taxes or plan to pay for tax preparation Need emergency funds Have a criminal record Have issues with public benefits Are at-risk of loosing their home or at risk of being evicted Received a utilities shut-off notice Have immigration questions Need to repair, establish credit or manage debt Do not have a bank account or need banking guidance Need help paying for child care or utilities

We Are Happy to Collaborate with Faculty and Staff As part of your class or meeting, Single Stop can make a short presentation about services and resources. We can customize a Single Stop specific service to be part of your syllabus. Your students could support Single Stop’s outreach efforts as part of a class project or assignment: Healthcare access (Nov- Dec), Tax season (Jan – April) and/or Financial literacy (April – Oct).

More Access to Single Stop Learn about how much they could potentially get in benefits and tax credits Explore resources available in their area Ask to meet with staff to review results and make a plan of action Students can NOW complete and send their profile on the NEW self-screening tool available at: www.ccp.edu/singlestop

Single Stop Outcomes Feel free to add (here or insert into the middle of your presentation) anything else that you like. During your presentation, you might want to give examples of ways that you have helped students or ways you have helped faculty/staff to help students.

Student can select resources s/he is interested in and send the profile to Single Stop at CCP for follow up!

Single Stop Outcomes 90% - Persistence rate of students that obtained Single Stop Services. Single Stop participants passed 73.9% of degree bearing credits out of those they attempted, 4.9 % points higher than the similar non-participants. Since 2013, Single Stop served more than 4,500 students connecting them with more than 11 million dollars in tax refunds, cash and non-cash benefits.

The Reentry Support Project of the Fox Rothschild Center for Law and Society Tara Timberman, Founder and Coordinator Location: B2-22 Office Phone: 215-751-8324 Email: ttimberman@ccp.edu Student Applicant Line: 267-299-5979 Student Email: reentry@ccp.edu

What We Do. . . Assist new and continuing Community College of Philadelphia students with criminal records with overcoming barriers to their personal, academic, and professional success. Support student success through multi-level strategies that combine best practices in retention and reentry. Increase number of REACH College Program and Future Forward applicants and qualified participants.

How We Help Students Succeed Assist new and continuing student applicants for REACH College Program and Future Forward with college and financial aid applications. Provide REACH and Future Forward students with wrap-around support services/resources, especially during 1st semester. Build relationships with community partners.

Refer Students to Us When: A student with a criminal record has not passed developmental English courses and is still eligible for re-enrollment. A student indicates challenges with completing coursework because he/she is in a halfway house or work release center or has “PO” appointments. Do not refer students to us just because they have a criminal record.

Services We Offer to Faculty (and/or Staff) Understanding of challenges students with criminal records face and how they can impact learning and classroom behavior. Support to students residing in halfway houses or work release centers who indicate they need “passes” to be on campus. Educational events addressing criminal justice issues under the umbrella of the Fox Rothschild Center for Law and Society.

REACH College Program and Future Forward Explain distinction between REACH / Future Forward. Assisted with college and financial aid applications. Take 3-4 courses as a cohort during 1st semester. Receive transportation support and case management. Receive school supplies and other incentives and benefits. Participation in Student Support Group facilitated by UPenn’s Center for Carceral Communities. Assisted with all aspects of continuing enrollment.

Transferring from CCP! ( The Rapid Fire Version) Brought you to by the Office of Academic Success Initiatives and Counseling Department

Transfer Information The College offers three types of transfer agreements: Dual Admissions, Core to Core and Program to Program. Transfer information is located on CCP’s webpage under Academic Offerings and Transfer Opportunities. Details are also available in the College’s Catalog.

Dual Admissions Agreements These agreements provide conditional admissions to students who qualify. To qualify students must submit a Dual Admissions intent form before earning no more than 30 or 45 college credits from any college or university. Students may submit multiple intent forms. The electronic Dual Admissions intent form and information webpage are located on the MyGPS channel of MyCCP.

Core to Core Agreements Graduates of approved associate degrees satisfy most, if not all, of the general education requirements of the transfer institution’s degree. (Some institutions may require satisfaction of specified general education.) Students must still satisfy all requirements for their major.

Program to Program Agreements Provide CCP students who earn a specific associate degree junior standing in a specific bachelors degree major. At least 60 credits transfer as stipulated in the agreement.

How We Help Students Succeed Develop Transfer Agreements Transfer Fairs – 2 in Fall & 3 in Spring Transfer Week each Fall and Spring Transfer workshops Class visits as requested Student appointments to develop a transfer plan.

Refer Students to Us When they have questions about: The Dual Admissions intent form process Their transfer institution options The preferred CCP major for the transfer major The classes to take for the most effective transfer process

Services We Offer to Faculty & Staff: Class visits to orient students to the transfer and dual admissions process (email dualadm@ccp.edu) Transfer Training/Workshops during Professional Development week and throughout the semester

Contact Information The Dual Admissions intent form process – email: dualadm@ccp.edu Questions about the transfer options, preferred CCP major and the classes to take for the most effective transfer process – email: transferinfo@ccp.edu or counseling@ccp.edu

Thank you! Sandra Gonzalez-Torres Todd Jones sgonzalez@ccp.edu Director, Academic Success Initiatives sgonzalez@ccp.edu dualadm@ccp.edu Todd Jones Counselor, Transfer Specialist tjones@ccp.edu transferinfo@ccp.edu

Academic Advising Community College of Philadelphia BG-12 Main Campus 215-751-8778 or 8229 Kathryn Birster, Sherice Chevannes, Maddie Debot, Stephanie Graves, Kim Harris, Jason Roscoe, & Erika Vega

Service to Students (1) serving continuing students in good academic standing helping students to: identify required courses explore goals & interests learn about college resources & services, registration procedures, policies & deadlines create an educational plan based on Guided Pathways and student goals

Service to Students (2) Appointment-based advising with full-time academic advisors for students in HCSP, ACCT, BUSN, BUSA, CIST, JUST, PSYC, & LART/LSBS. Drop-In Advising at Main Campus and Regional Centers (see www.ccp.edu/advising for Main Campus hours / call Regional Centers).

Topics we discuss with students: Goals / Interests Major / Program of Study Course Sequences and Requirements College Catalog Academic Progress Policies and Deadlines Registration Procedures College Resources and Services Educational Planning

Services for Faculty & Staff Training for faculty who want to serve as advisors (and staff who use advising tools to help students). Consultation for faculty/staff who are advising students.

Veterans Resource Center Stephen Bachovin Coordinator, Veterans/Military Programming Veterans Resource Center Room BG-43 PH# 267-299-5897 or 215-751-8462 FAX# 267-299-5805

Student Veterans helping Student Veterans Visit us at: http://ccp.edu/student-support/veterans-resource-center

How We Help Students Veterans Succeed Information regarding Veterans Affairs laws, regulations and College policy Access to resources, periodicals, tutors and other academic material for veterans Peer group discussions and the Student Veteran Club

What We Do • Helping Veterans, military, reservists and dependents access their educational benefits. • Helping the student veterans navigate the school’s codes and regulations. • Directing student veterans to all other school resources.

Refer Students Veterans to Us When: Student shows signs of stress (Family, friends or school. Any type of bad hold is placed on their school account. Missing classes

Services We Offer to Faculty (and/or Staff) Due to the disconnect between military life and school work we can provide counseling. We can help the staff find and access military records.

A Shared Experience Veterans relate well with one another. A place to find answers.

Women’s Outreach and Advocacy Center (WOAC) Dr. Claudia Curry, Director Winnet Student Life Building Room S3.09 215.751.8828 www.ccp.edu/student-support/women’s-outreach-and-advocacy-center

What We Do Mission: Foster a College community where women are encouraged to reach their full potential and where they can live, learn and work in an environment that promotes dignity, understanding, equality and mutual respect. Our Cause: Empower students, especially women students, to take responsibility and control of their own life choices. Goals: Raise visibility, develop and implement issue-focused programs, and secure funding for a leadership luncheon

How We Help Students Succeed Offer individual consultations Refer to local agencies and social service organizations Provide crisis assistance and prevention information Host educational and issue awareness seminars, skill building workshops, and special conferences and presentations Advocate to administration, faculty and community on behalf of students Provide a “safe haven” and a meeting space for small groups Offer leadership development, skills building, and volunteer opportunities Assist with identifying housing opportunities

Refer Students to Us When: Dealing with issues that impact academics Dealing with child care issues Dealing with domestic or intimate violence Facing or experiencing homelessness Interested in starting a support group In need of a volunteer assignment(s) In need of external resources Looking for work study position

Services We Offer to Faculty and/or Staff Communications regarding programming Individual and confidential consultations Invitations to serve (e.g., women’s leadership conference, WOAC Advisory Board) Resources for students Collaborative programs / projects

Tracey Hanton thanton@ccp.edu C1-34 215-496-6176

What We Do Resource to help students and alumni achieve their career goals. Assist student in becoming effective job seekers

How We Help Students Succeed Assistance in developing and reviewing necessary documents Opportunities to meet face to face with employers Online software Various resources Online job system -College Central Network www.collegecentral.com/ccp

Refer Students to Us When: They need a resume Looking for any type of employment opportunity Need interview prep Not certain what jobs they can do

Services We Offer to Faculty (and/or Staff) Academic Class Presentations- Main campus and Regional centers Community Service Activities On Campus Collaborative Efforts

Library Resources and Services Jessica Rossi Locations at Main campus and all Regional Centers Reference desk: 215-751-8394 Website: library.ccp.edu

What We Do Our mission is to provide instruction, collections, services, and facilities which support the teaching programs of the College. We strive to prepare our students to be life long library users while supporting their immediate information and research needs at CCP.

How We Help Students Succeed Provide access to most course textbooks. Provide spaces for quiet individual study or group and collaborative study. Provide access to computers and other educational technology. Provide professional Library faculty who can assist students in their research. Provide access to books and journals, both online and in print, to support their coursework.

Refer Students to Us When: They are unable to get their course textbook, we have most of them available. They need help with a research assignment or help locating information. They need access to a computer. They need a space to study or group work.

Services We Offer to Faculty (and/or Staff) Information Literacy instruction for your classes. Reserve textbook collection: put your textbook on reserve and it will get used! Access to all our print & online resources. Great for professional development and leisure reading.

Coming this Fall! Main campus Library study rooms will have new Clear Touch interactive panels (similar to Smart Boards). One Button Studio available at Main campus and NWRC. With a click of a button your can record professional quality presentations.

Learning Lab/Student Academic Computer Center (LLab/SACC) Learning to Succeed Brought to you by: Learning Lab/Student Academic Computer Center (LLab/SACC)

What is the Learning Lab? Provides opportunities for student success Promotes the teaching-learning process by providing supplemental content-based instruction with a student-centered, problem-solving approach Assists students to make academic progress, recognize their potential, and become independent learners.

What is the Learning Lab? The LLab strives to provide support to all CCP students, helping them achieve academic success. Goals Provide academic support services that lead to student academic achievement Increase College-wide and interdepartmental collaboration in order to positively impact student persistence Provide a personalized and supportive environment for the delivery of academic support services

Who is the Learning Lab? Faculty Specialists Peer Tutors Full-Time Part-Time Peer Tutors Student Non-Student Administrative Associates Student Receptionists

LLab – Main Campus Central LLab (B1-28) English and Humanities Monday to Thursday: 9am – 8pm Friday: 9am – 4pm Saturday: 10am – 3pm All Subject Areas Monday to Thursday: 4pm – 8pm (Evenings)

LLab – Main Campus Math & Business LLab (B2-36) Accounting, Economics, Foundational Math, Math, and Statistics Monday to Friday: 9am – 4pm Evenings and Saturdays in B1-28

LLab – Main Campus Science, Technology, & Allied Health – Library Lower Level (L1-LL) Biology and Chemistry CIS, CSCI, and OA Allied Health, Diet/Nutrition, Nursing, Medical Terminology Monday to Friday: 9am – 4pm Evenings and Saturdays in B1-28

SACC – Main Campus Bonnell Building (B2-33) CBI Building (C3-17) Monday to Thursday: 8am – 9pm Friday: 8am – 5pm CBI Building (C3-17) Saturday: 8am – 3pm Mint Building (M2-27) – Art, ADC, & GIS Monday to Thursday: 8:30am – 9pm Friday: 8:30am – 5pm

LLab – Regional Centers NERC Learning Commons Library, LLab, and SACC NWRC LLab SACC WERC Learning Commons

How We Help Students Succeed Provide developmental and college-level content-based individual and group tutoring Workshops Study Groups Created in collaboration with classroom instructor Student generated

How We Help Students Succeed Provide workshops for students looking to enhance their study skills How to Become a Master Student Workshop series Classroom Consultations Come into the classroom Address specific study skill concerns expressed by the professor

Refer Students to Us When… They are not demonstrating a solid foundation upon which the class builds They are not successfully completing their course materials/requirements They express a desire to improve their grade and/or command of the subject matter

How to Refer Students to Us: ** STARFISH ** Contact a LLab Faculty Specialist directly Personally bring them to the LLab to speak with a LLab Faculty Specialist

Services We Offer to Faculty (and/or Staff) We will work with classroom instructors to provide academic support services personalized to the instructor and/or students' needs Communicate back with the instructor regarding the tasks worked on with the student and report progress being made

Services We Offer to Faculty (and/or Staff) Collaborate with programs in the design of workshops to help enhance their students' academic performance Open to new collaborations that help our students achieve academic success, as well as increase persistence

For more information…. LLab website SACC website http://www.ccp.edu/student-support/learning-labs SACC website http://www.ccp.edu/student-support/student-academic-computer-center

Anything Else? Feel free to add (here or insert into the middle of your presentation) anything else that you like. During your presentation, you might want to give examples of ways that you have helped students or ways you have helped faculty/staff to help students.

Starfish Connect: The College’s New Early Alert System For support or training, contact: Lynne Sutherland X8136 lsutherland@ccp.edu starfishconnect@ccp.edu Starfish Resource Webpage: http://path.ccp.edu/starfishconnect/

The Purpose of Starfish Connect Starfish Connect is a communication tool to provide students with feedback (particularly at 20% and 50%) An additional way to connect students directly with faculty Connect students with campus resources Engage students in their academic success Help students successfully complete courses Increase student persistence from semester to semester

Kudos (Positive Feedback) Early Alert Flags (Alerts) Kudos (Positive Feedback) Attendance Concern Keep up the Good Work Low Quiz/Test Grades Showing Improvement Missing/Late Assignments Outstanding Academic Performance General Concern In Danger of Failing Progress Surveys are sent at 20% and 50% of term Faculty receive emails when progress surveys are available Access Starfish through Canvas LMS Two week window to complete Completing Progress Survey triggers: Flags and Kudos appear in Starfish for student and staff to view Email is sent to student about flag or kudo If appropriate, outreach is made by staff to students Flag raiser (faculty) may hear back from staff about any interventions

Starfish Referrals New New Office Possible reason Advising Help in selecting courses Counseling Classroom concerns, personal-emotional challenges Financial Aid To determine the impact on a student’s aid if dropping course Learning Lab Low test grades Library Help in finding sources for research paper Single Stop Financial Concerns Women’s Outreach and Advocacy Center Student dealing with domestic violence issues New New

How We Help Students Succeed Student support staff across the College monitor their cohort of students and intervene when appropriate SSI has a group of trained peer coaches who reach out to students to offer assistance to students receiving flags Campus resource offices reach out to students referred for assistance Electronic documentation of student contact provides continuity of service across campus offices Contact cohorts of students with useful information Example: Health Care Studies students with 2.0 or lower GPA – offer support

Goals for current year Increase adoption by faculty student awareness completion rates of progress surveys faculty and staff understanding of Starfish staff capacity to respond to alerts Incorporate upcoming results from IR analysis of Starfish alerts and student academic outcomes Five faculty trainers Launch of new role in Starfish: Academic Leadership Deans, Department Chairs, Curriculum Coordinators Can be used to view a student’s Starfish record, make referrals, send email messages to particular groups of students

The Counseling Department

Counseling Department Aubria Nance Phillips BG-07 215-751-8169 or 8170 http://www.ccp.edu/student-support/counseling

What We Do Our mission is to encourage students to optimize their opportunities and help them over come challenges We strive to provide comprehensive counseling services to all our students Our goals for this year include implementing a caseload model for probation students, begin distance counseling and working with FYE 101 instructors to assist students with career planning

How We Help Students Succeed Guide students through career decision making Give students a clear path to transferring to other colleges Help student navigate personal challenges that may impede academic progress Assist students when they are having academic difficulties Provide students with community resources

Refer Students to Us When: They are having personal or academic issues If they are not sure about their career goals If they are planning to transfer to another college Have questions about community resources Need someone that can listen to their issues in a confidential setting Are on Academic Probation

Services We Offer to Faculty (and/or Staff) We love to visit classes to discuss what we do with students Assist in classroom manage questions or issues We are able to meditate issues between Professors and Students We have many workshops that we do for students, faculty are welcome to send students to the workshops or request workshops be done in their classroom

Anything Else? Just today, well last Wednesday, a student that I have been working with for over 3 years, came in my office. He came to thank me for being the first person that he felt really care about him and was willing to help him. He is transferring to Arcadia University this Fall. He was in tears many times in my office because of personal challenges that he was dealing with. He is an amazing success story and students like him are the reason I am at CCP and why I absolutely love my job!