HEALTH & SAFETY TRAINING INTRODUCTION OF MYSELF AND JOB ROLE

TOPICS FOR THE TODAY The Location Manual Handling Slips, Trips and Falls Chemical Safety Risk Assessment Top Safety Tips Hazard Spotting/Incident Reporting Safe use of equipment INTRODUCTION OF TOPICS

HEALTH & SAFETY IN THE WORKPLACE The Location Health & Safety is the concern for the physical and mental well-being of the individual at the place of work ACCIDENTS OFTEN OCCUR BECAUSE PEOPLE DO NOT REALISE THERE IS A RISK INVOLVED

ACCIDENTS DO HAPPEN! The Location The main causes of accidents in the hotels: Unsafe act Unsafe condition Manual Handling incidents Slips, Trips and Falls ACCIDENTS OFTEN OCCUR BECAUSE PEOPLE DO NOT REALISE THERE IS A RISK INVOLVED

ACHIEVING A SAFE WORKPLACE The Location ACHIEVING A SAFE WORKPLACE We will provide you with guidance and training to carry out your job safely Risk Assessments The correct equipment Regular Health & Safety Committee Meetings WE ALL NEED TO CARRY OUT OUR ROLES CONSISTENTLY AND SAFELY AND TO ENSURE THAT WE ALL KNOW HOW TO DO THIS WE WILL- PROVIDE ALL OUR ASSOCIATES WITH GUIDANCE AND TRAINING ON HOW TO CARRY OUT THEIR TASKS SAFELY WE WILL COMPLETE RISK ASSESSMENTS, AND IDENTIFY WHERE WE NEED TO PUT CONTROLS IN PLACE, FOR EXAMPLE WE MAY IDENTIFY THE NEED TO PROVIDE YOU WITH PERSONAL PROTECTIVE EQUIPMENT WE WILL ALSO ENSURE YOU HAVE THE CORRECT EQUIPMENT AND TOOLS TO DO YOUR JOB THE HOTEL WILL HOLD REGULAR H&S MEETINGS, WHERE REPRESENTATIVES FROM EACH OF YOUR DEPARTMENTS WILL MEET TO DISCUSS H&S ISSUES STARWOOD H&S MANUAL

WHY IS HEALTH & SAFETY IMPORTANT? To provide a safe environment for our guests and associates To prevent the occurrence of accidents To comply with the health & safety Policies and Procedures We must also comply with the local law HEALTH & SAFETY IS IMPORTANT AS WE HAVE A MORAL RESPONSIBILITY TO PROVIDE OUR GUESTS AND AMBASSADORS WITH A SAFE ENVIRONMENT

The Occupational Safety and Health Act 2005 Every employee shall be responsible for their personal safety while at work Exercise general care Work safely and efficiently Use protective equipment provided Adhere to hotel procedures for securing a safe workplace Assistance in the investigation of accidents Report any damaged equipment, accidents, dangerous or potential accident hazards WE ALSO HAVE A LEGAL RESPONSIBILITY, AND THE OCCUPATIONAL SAFETY AND HEALTH ACT 2005 DETAILS OUR ROLE IN HEALTH & SAFETY AS EMPLOYEES WE HAVE THE FOLLOWING RESPONSIBILITIES

MANUAL HANDLING NOW WE UNDERSTAND THE IMPORTANCE OF HEALTH & SAFETY, LET´S LOOK AT SOME OF THE INFORMATION WE NEED TO BE ABLE TO ACHIEVE A SAFE WORK PLACE. AS WE SAW EARLIER ONE OF THE MAIN CAUSES OF ACCIDENTS IN A HOTEL IS FROM MANUAL HANDLING INCIDENTS.

WHY IS MANUAL IMPORTANT? AS THIS PIE CHART SHOWS A LARGE PROPORTION OF ACCIDENTS FROM HANDLING LIFTING AND CARRYING

HOW DO WE DEFINE MANUAL HANDLING? A movement of a load by hand or bodily force Lifting Putting Down Pushing SO WHAT IS MANUAL HANDLING MANUAL HANDLING IS DEFINED AS THE MOVEMENT OF A LOAD BY HUMAN EFFORT ALONE (BY HAND OR BODILY FORCE)

HOW DO WE DEFINE MANUAL HANDLING? Pulling Carrying Moving

Kitchen and Stewarding DEPARTMENTAL MANUAL HANDLING Housekeeping Maintenance Kitchen and Stewarding Food and Beverage Front Office Administration SO LETS LOOK AT EACH OF OUR DEPARTMENTS AND THINK ABOUT THE MANUAL HANDLING TASKS WHICH WE ARE LIKELY TO CARRY OUT

DEPARTMENTAL TASKS Making beds, furnishings Lifting mattresses Housekeeping Making beds, furnishings Lifting mattresses Bags of clean and dirty linen Bags of wet towels and bath mats Pushing of housekeeping trolleys Lifting vacuum cleaners and floor polishers  

DEPARTMENTAL TASKS The Location Gym/Swimming Pool areas Chemical containers Linen/towels Moving equipment in gym Maintenance Removal of waste Lifting of building equipment and materials Moving of machines/equipment  

DEPARTMENTAL TASKS The Location Kitchen Waste receptacles Lifting/positioning of dishwasher, chemicals, containers Loading and unloading dishwasher Moving cooking vessels full of food/hot water Sacks of vegetables/fruit etc Boxes of frozen food, etc Moving equipment for clean purposes  

DEPARTMENTAL TASKS The Location Porters/Banqueting Lifting of luggage Moving training equipment, screens, flip charts, TV/video, tables & chairs, files & records, Setting up for conferences – tables, chairs, banquets etc.

POSSIBLE HAZARDS The Location Lifting a load which is too heaving resulting in back injury Poor posture during lifting or poor lifting techniques resulting in back injury Dropping a load resulting in foot injury Lifting sharp-edged or hot load resulting in hand injuries AS LONG AS WE CARRY OUT THESE TASKS SAFELY AND CORRECTLY, WE ARE UNLIKELY TO INJURE OURSELVES. HOWEVER, TYPICIAL HAZARDS INCLUDE LIFTING A LOAD WHICH IS TOO HEAVY RESULTING IN BACK INJURY POOR POSTURE DURING LIFTING OR POOR LIFITING TECHNIQUES RESULTING IN BACK INJURY DROPPING A LOAD RESULTING IN FOOT INJURY LIFTING SHARP-EDGED OR HOT LOADS RESULTING IN HAND INJURIES

DETERMINING FACTORS The Location The nature of the task The person undertaking the activity Their personal capabilities The load itself Environmental factors TO CARRY OUT A MANUAL HANDLING TASK SAFELY WE MUST TAKE INTO CONSIDERATION THE FOLLOWING FACTORS, AND THESE ARE THE AREAS WHICH WILL BE LOOKING AT WE CARRY OUT OUR RISK ASSESSMENTS-

RISK FACTORS - INDIVIDUAL The Location RISK FACTORS - INDIVIDUAL Men / Women Age General Fitness Health Experience Training WE NEED TO CONSIDER THE INDIVIDUAL CARRYING OUT THE TASK

RISK FACTORS - ENVIRONMENT The Location RISK FACTORS - ENVIRONMENT Space Lighting Carrying route Floors/stairs/changes in level Draughts/wind

RISK FACTORS - LOAD The Location Weight of the load Size of the load Stability Need to lift the load Need for protective clothing Extra person(s) to assist Specific hazards

MANUAL HANDLING TIPS The Location When a load has to be manually handled, it should be held or manipulated as close to the body as possible. Twisting, turning and bending of the back should be avoided.

MANUAL HANDLING TIPS The Location Keep the load close to your body Use a squat lifting posture Keep your back straight Lift in stages Get a good firm grip Spread your feet apart Make sure you can see over the load IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY RIGHT WRONG

SLIPS, TRIPS AND FALLS

SLIPS, TRIPS & FALLS The Location SLIP an incident in which a person steps on a substance that causes their feet to slip TRIP an incident in which an item in the person’s walking path causes them to stumble/trip FALL an incident in which a person lands on the ground from a height IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

SLIPS Prevent slips, clean up spills immediately The Location IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

immediately – don’t wait for someone else! The Location SLIPS Clean up spills immediately – don’t wait for someone else! IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

Don´t leave items in the middle of the floor The Location TRIPS Don´t leave items in the middle of the floor Make sure you can see where you are going IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

Don´t leave electrical cables trailing The Location TRIPS Don´t leave electrical cables trailing IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

Only use the appropriate climbing equipment The Location FALLS Only use the appropriate climbing equipment IF POSSIBLE SHOW VIDEO´CLIP ON BACK SAFETY

Always clear spillages up immediately The Location SLIPS, TRIPS AND FALLS There are 4 things you must NEVER forget: Always clear spillages up immediately Never leave equipment unattended in a walkway Never leave cables trailing over a walkway or staircase Never use a ladder unless you have been trained

CHEMICAL SAFETY

CHEMICAL SAFETY The Location Chemicals can pose health hazards so it is important that they are handled with care If you work with chemicals you will receive further training Always follow the instructions CHEMCIALS CAN ALSO POSE SERIOUS HEALTH HAZARDS IF THEY ARE NOT HANDLED CORRECTLY CHEMCIALS CAN ENTER OUR BODIES IN DIFFERNET WAYS, THROUGH THE SKIN BY BREATHING THEM IN AND BY EATING AND DRINKING IT IS IMPORTANT THAT WE ALWAYS FOLLOW THE INSTRUCTIONS

LABELLING/INSTRUCTIONS The Location CHEMICAL SAFETY – LABELLING/INSTRUCTIONS ALL CHEMICALS WILL BE LABELLED WITH CLASSIFICATION SYMBOLS AND YOU WILL SEE EXAMPLES OF THESE ON THE SLIDE. YOU SHOULD ALWAYS READ THE INSTRUCTIONS CAREFULLY , OR ASK YOUR SUPERVISOR BEFORE USING A CHEMICAL EACH CHEMICAL WILL ALSO HAVE ITS OWN MATERIAL DATA SAFETY SHEET. THIS WILL BE KEPT WITH YOUR SUPERVISOR AND WILL CONTAIN ALL THE RELEVANT INFORMATION ON THE CHEMICAL IE FIRST AID PPE

CHEMICAL SAFETY GOLDEN RULES The Location CHEMICAL SAFETY GOLDEN RULES Never mix chemicals Follow the instructions provided Only use the correct containers for dispensing If recommended wear PPE (Personal Protective Equipment) IF IN ANY DOUBT CHECK WITH YOUR SUPERVISOR BEFORE USING

MAINTENANCE SAFETY TIPS! The Location MAINTENANCE SAFETY TIPS! Use the right tool for the job Keep tools in good condition Ensure guarding is in place before using dangerous machinery. Do not use equipment unless you have been trained. Never repair electrical equipment with wet hands or if unauthorised to do so

HOUSEKEEPING SAFETY TIPS! The Location HOUSEKEEPING SAFETY TIPS! Remove sheets carefully Watch for slip hazards Use stepladder when necessary Never reach into wastebaskets Report unsafe conditions Never ignore spills Use signs during cleaning

Report hazards to your supervisor The Location HAZARD REPORTING! Report hazards to your supervisor

HAZARDS The Location

The Location TRIP HAZARDS

The Location TRIP HAZARDS TOP SAFETY TIPS!

Report all accidents and NEAR MISSES The Location ACCIDENT REPORTING Report all accidents and NEAR MISSES Accident report form must be completed by your HOD or Duty Manager If you require medical attention use your First Aid

Accident Ratios 1 10 30 600 Serious or disabling Minor injuries Property damage “Near misses”

SAFE USE OF EQUIPMENT What is work equipment? Work equipment’ is almost any equipment used by a worker at work.

WHAT DO I NEED TO DO? look at all the equipment in use, decide what can cause risks, and how. consider what can be done to prevent or reduce these risks.

WHAT DO I NEED TO DO Check whether any of these control are in place already. Decide whether more needs to be done. then do it!

WHAT RISKS ARE THERE FROM USING WORK EQUIPMENT Many thing can cause a risk, for example ; using the wrong equipment for the job, eg ladder instead of access towers for an extended job at high level; not providing the right information, instruction and training for those using the equipment

Not maintaining work equipment or carrying out regular inspections and thorough examinations, Not providing the personal protective equipment needed for certain equipment

WHEN IDENTIFYING THE RISKS, THINK ABOUT All the work which has to be done with the equipment during normal use and also during setting-up, maintenance, repair, breakdowns and removal of blockages

IDENTIFY RISKS who will use the equipment, including inexperienced workers, workers with language difficulties, new starters, people who have changed jobs .

IDENTIFY RISKS Workers who may act foolishly or carelessly or are likely to make mistakes The type of power supply, eg electrical, hydraulic or pneumatic - each type has different risks and ways to control them

WHAT CAN I DO TO REDUCE THE RISKS? Use the right equipment for the job. Make sure machinery is safe Guard dangerous parts of equipment

what can I do to reduce the risks? Select the right controls Use mobile work equipment safely. Make sure hand tools are safe Make sure machinery and equipment are maintained in a safe condition.

WHAT CAN I DO TO REDUCE THE RISK Carry out maintenance work safely. Instruct and train employees.

HEALTH & SAFETY IS EVERYONE’S RESPONSIBILITY! LET’S WORK TOGETHER! THANK YOU