ACN Product Overview Broadband Australia Information correct as at 1 July 2017

The Broadband opportunity There are approximately 13.5 million^ Internet subscribers in Australia* Majority of Internet connections were DSL Broadband services* Broadband type (Population) Dec 2015 Jun 2016 Dec 2016 DSL 5,030,000 5,032,000 4,716,000 Cable 1,004,000 1,029,000 1,048,000 Fibre 645,000 960,000 1,431,000 Satellite N/A 62,000 76,000 Fixed Wireless 84,000 83,000 102,000 Subscribers (millions) ^Australian Bureau of Statistics, December 2016. Data excludes Mobile and Mobile Broadband services * Based on December 2016 figures

ACN Broadband products ADSL2+ Phone bundles ADSL2+ stand alone (Broadband data only)

Key customer messages Switching to ACN Broadband plans is easy Market leading plans – great data, prices and terms We’ll help switch over to nbn™ when a customer’s area is ready

1. ADSL2+ Phone Bundles Bundled with a compulsory phone service What is it? High speed Broadband Internet delivered using your phone line over the copper network Customers can bundle a phone service with an Internet service to receive discounts and a single monthly bill Available to residential & small business customers Available in metro & regional areas of Australia (excluding nbn™ ready areas) Powered by Telstra’s extensive network Bundled with a compulsory phone service This gives you a phone number and line rental, meaning your customer can make and receive phone calls

2. ADSL2+ Standalone (Broadband only) What is it? High speed Broadband Internet delivered using your phone line over the copper network A phone service with another service provider is required Available to residential & small business customers Available in metro & regional areas of Australia (excluding nbn™ ready areas) Powered by Telstra’s extensive network Customers need to have a fixed line service with another provider. With the cost of a separate phone provider it is likely that the customer would be better off having our bundle service which has great value call inclusions.

Customers who will love ADSL2+ NEED a high speed and reliable Broadband service USE the Internet for email, social media, general web surfing, video streaming (YouTube & Netflix) and online gaming PREFER a traditional phone service for local and overseas calls WANT one provider and one bill for their Broadband and phone line WANT to save money by bundling their Broadband and phone line

Minimum Speed Requirement Broadband speed The table below provides the minimum speed requirements for specific traffic types: Minimum Speed Requirement Email <1 Mbps Web Surfing >1.6 Mbps Facebook Skype Normal Quality: >500 Kbps upload and download HD Quality: >1.5 Mbps upload and download Online Gaming >1 Mbps Internet TV (Netflix) and YouTube Standard Definition >3 Mbps High Definition: >5 Mbps

Broadband speed The table below shows the typical speed for your customer’s service based on the distance from their premises to the local exchange. It’s important to remember that numerous factors can affect the speed achieved. Distance Typical Line Speed 0 – 1.7 KM Up to 14 Mbps or faster 1.8 KM Up to 12 Mbps 2.2 KM Up to 10 Mbps 2.4 KM 2.6 KM Up to 8 Mbps 2.9 KM Up to 7 Mbps 3.2 KM Up to 6 Mbps 3.5 KM Up to 5 Mbps 4.1 KM Up to 4 Mbps

Broadband usage guide What is Internet usage? Internet usage is the amount of data which is transferred between a computer or device (i.e. smartphone, tablet) and the Internet over a specified period of time Data usage will be accrued in bytes (B), where: 1KB = 1000B 1MB = 1000KB 1GB = 1000MB This includes both uploads and downloads to the network

Data Requirements Average Broadband usage guide The following table estimates the amount of data required for Internet usage#: Data Requirements Average Starter 100GB plan Super 500GB plan Mega 1000GB plan Unlimited*^ Data plan Email 50KB per email ✔ Web Surfing 2.5MB per minute Facebook 2MB per minute Skype 360KB per minute Online Gaming 1.5MB per minute YouTube & Internet TV (Netflix) 8.3MB to 60MB per 5 minutes, dependent on quality Downloading movies & video streaming Estimate 3GB per hour for full HD Estimate 700MB per hour for SD ✖ ✔ Safe ✔ Caution customer may go over their data allowance ✖ Warning customer likely to go over their data allowance *ACN’s Acceptable Use Policy applies. ^Unlimited Data Plan only available for new ACN services on a 24 month plan. #www.whistleout.com.au/ A calculation tool to determine data requirements is available at www.broadbandnow.org/resources/data-usage-calculator/

ADSL2+ Phone Bundle Plans Starter 100GB Bundle Super 500GB Bundle Mega 1000GB Bundle Unlimited*^ Data Monthly Data Allowance 100GB 500GB 1000GB Unlimited* Agreement Term 12 or 24 months 24 months Monthly Charge Metro $60 $75 $90 Monthly Charge Regional $80 $95 $110 Local Calls National Calls Calls to Australian Mobiles 29c/min + 39c flagfall (capped at $2 for 60 mins) International Calls PAYG 39c flagfall $0* International calls to 35 landline & 15 mobile destinations $0* International calls to 70 landline & 30 mobile destinations ADSL + phone bundle plans are worth 4 customer points# *ACN’s Acceptable Use Policy applies. ^Unlimited Data Plan only available for new ACN services on a 24 month plan. #Check the latest ACN AU Compensation Plan for full details. Prices correct as at 1 July, 2017. Visit www.acnpacific.com/broadband for the latest pricing and full terms & conditions.

ADSL2+ Phone Broadband Only Plans Starter 100GB Plan Super 500GB Plan Mega 1000GB Plan Unlimited*^ Data Plan Monthly Data Allowance 100GB 500GB 1000GB ^Unlimited Monthly Charge Metro $50 $65 $80 Monthly Charge Regional $60 $75 $90 Contract Term(s 12 or 24 months 24 months All ADSL2+ plans are worth 1 customer point# *ACN’s Acceptable Use Policy applies. ^Unlimited Data Plan only available for new ACN services on a 24 month plan. #Check the latest ACN AU Compensation Plan for full details. Prices correct as at 1 July, 2017. Visit www.acnpacific.com/broadband for the latest pricing and full terms & conditions. Customers must have an existing phone line for ADSL2+ Broadband Plans.

ADSL2+ - Upfront Costs Customers are notified of upfront costs: ACN activation fee Connection fee Existing line No existing line $80 $0 $59 $125 $299 Everyone Active service (PSTN or ADSL) No technician visit required Technician visit required New line required (technician visit required) Customers are notified of upfront costs: In shopping cart at checkout (activation fee & connection fee potential charges) Terms & Conditions during online sign up Communications from ACN Customer Support team Customers notified of charges: In shopping cart at checkout (activation fee & connection fee potential charges) Terms & Conditions during online sign up Communication from ACN Support team

Online sign-up Customers can sign-up to services via your ACN Direct Storefront Customers can also sign-up via www.acnpacific.com/broadband Customers must input your Business ID when completing their online application

More information IBO Back Office Pacific Compass > Broadband Public website for customers > Broadband Help & Support section of acnpacific.com for instructions on how to sign-up online