BTEC ICT Level 3 Unit 8 E-Commerce

Session 6 – Security

Security Starter Starter Activity Working with a partner: Identify how you would keep the following safe and secure: Bank Account Details Customer Account Details Customer Order Details

Unit 8 Learning Aims After completing this unit you should: Know the technologies required for an e-commerce system Understand the impact of e-commerce on organisations Understand the effects of e-commerce on society Be able to plan e-commerce strategies.

2.4 Security There can be a number of security issues or problems when setting up an e-commerce facility: Hacking – this is an illegal act to gain access important/private data Viruses – this is an illegal/malicious act to disrupt the operations of an e-commerce facility Identity Theft – this is an illegal act to gain access to customer details for impersonation and misuse

2.4 Security Firewall Protection – a virtual barrier around a computer/network allowing authorised programs to access data. Incoming data is allowed if it is legitimate. Secure Sockets Layer (SSL) – a cryptographic protocol providing secure information on the internet. HTTPS –uses encryption and is usually used by website on the internet. Often used when customers are entering payment details on a site.

2.4 - Security Identify and explain the term ‘Hacking’? Identify and explain the term ‘Viruses’? Identify and explain the term ‘Identity Theft’? Identify and explain the term ‘Firewalls’? Identify and explain the term ‘RSA Certificate’?

BTEC ICT Level 3 Unit 8 E-Commerce

Session 7 – Legislation

Legislation Starter Starter Activity Working with a partner: Identify and explain why laws have been created and how they affect businesses? Identify what kinds of E-Commerce issues, events and actions you believe are covered by laws.

Unit 8 Learning Aims After completing this unit you should: Know the technologies required for an e-commerce system Understand the impact of e-commerce on organisations Understand the effects of e-commerce on society Be able to plan e-commerce strategies.

2.5 Legislation E-commerce is now regulated by a number of laws: Data Protection Act (1998) – sets out to protect sensitive data in databases. All businesses holding customer information must register and state the data they plan to hold. Computer Misuse Act (1990) – sets out to prosecute those that hack or attack computer systems with viruses, etc.

2.5 Legislation Consumer Credit Act 1974 – protects customers paying for goods/services on credit. It also contains a ‘cooling off period’ so customers can change their mind within 14 days about something they have bought. Trading Standards – this is an institute working with customers and businesses to maintain “fair” trading. Ensures that goods/services are accurately described, priced and sold. Freedom of Information Act (2000) – gives customers the ‘right to know’ regarding any personal data stored about them.

2.5 Legislation Copyright Legislation (1988) – this protects all works such as art, music, writing and programming code. E-Commerce Regulations (2002) – sets out rules to ensure fair trading between e-commerce sites including; businesses providing contact details, all information is clear and precise, customer orders must be acknowledged and misplaced customer orders can be corrected.

2.5 - Legislation Explain the main purpose of the Data Protection Act (1998)? Explain the main purpose of the Computer Misuse Act (1990)? Explain the main purpose of the Consumer Credit Act (1974)? Explain the main purpose of Trading Standards?

BTEC ICT Level 3 Unit 8 E-Commerce

Session 8 – Effects of E-Commerce on Society

3.0 Understanding the effects of E-Commerce on Society Starter Activity: Working with a partner; research each of following types of e-commerce websites (try to find as many specific examples as possible): E-Tailers Existing Retailers Service Providers Manufacturers Consumer-led E-Commerce Entities Financial E-Commerce Entities

Unit 8 Learning Aims After completing this unit you should: Know the technologies required for an e-commerce system Understand the impact of e-commerce on organisations Understand the effects of e-commerce on society Be able to plan e-commerce strategies.

3.2 Social Implications of E-Commerce E-Commerce has changed business practices around the world. One area that established businesses and brands have had an advantage is in trust and existing customer relationships. The main ‘issue’ with e-commerce is the CUSTOMER’S PERCEPTION OF ONLINE TRADING!!!

3.2 Social Implications of E-Commerce Research Activity: Working with a partner; research 2 media/news articles of the following Social Implications on E-Commerce: Changing Customer Perspective Economic and Social Impact of E-Commerce Development ‘Bricks and Clicks’ Organisations E-Commerce Benefits for customers E-Commerce Drawbacks to customers E-Commerce Impacts on customers E-Commerce and High Street Employment

3.2 – Social Implications Identify and explain how E-Commerce has Changed Customer Perspective? Identify and explain how E-Commerce has had an Economic and Social Impact? Identify and explain the term ‘Bricks and Clicks Organisations’? Identify and explain how E-Commerce has Benefits for Customers? Identify and explain how E-Commerce has Drawbacks for Customers?