Resource Management Scenario Overview Click process chevrons for details Administering Resources Finding Resources Staffing Projects Monitoring Utilization Scenario Explorer Scenario Description Open Legend The Resource Management business scenario is designed to meet the basic needs of a resource manager in a professional services company. Key capabilities include integrated access to data of internal employees and external service contractors, including information on skills and availability, utilization, and information specific to Project and Time and Labor Management. The main focus of the application is on creating an integrated database of resources to enable the resource manager to find the best candidates in terms of suitability and availability, staff projects with resources, and monitor resource utilization. Scenario/Processes Business Value Scenario Flow Further Information The following business roles are involved in this scenario: Resource Manager

Resource Management Scenario Overview Click process chevrons for details Administering Resources Finding Resources Staffing Projects Monitoring Utilization Scenario Explorer Scenario Description Legend Open Legend Open Legend Close Legend The Resource Management business scenario is designed to meet the basic needs of a resource manager in a professional services company. Key capabilities include integrated access to data of internal employees and external service contractors, including information on skills and availability, utilization, and information specific to Project and Time and Labor Management. The main focus of the application is on creating an integrated database of resources to enable the resource manager to find the best candidates in terms of suitability and availability, staff projects with resources, and monitor resource utilization. Process mainly driven by the user Process mainly driven by the system Manual process not supported by the system Process that communicates with third-party software (mouse-over for details) Process with relevance to Financials Related scenario Info button with more information Scenario/Processes Business Value Scenario Flow Further Information The following business roles are involved in this scenario: Resource Manager <Role Name> <Role Name> <Role Name>

Resource Management Process Details: Administering Resources Click process chevrons for details X Administering Resources Finding Resources Staffing Projects Monitoring Utilization Create service agent Administer resource profile i i Scenario Explorer Process Description Further Information The Administering Resources business process enables you to administer a resource pool that contains data about employees and external service agents. Resource profiles are kept up-to-date according to the latest availability information and suitability represented by skills and documents, such as appraisals and resumes. Performed by Resource Manager Scenario/Processes Business Value In the Work Center Resource Management Scenario Flow Further Information See also Resource Search Resource Profiles Quick Guide

Resource Management Process Details: Finding Resources Click process chevrons for details X Finding Resources Administering Resources Staffing Projects Monitoring Utilization Receive resource request Find resources Communicate most suitable resources i i i Scenario Explorer Process Description Further Information The Finding Resources business process enables the resource manager to respond to resource requests by searching for suitable and available resources to staff internal or external projects. Performed by Resource Manager Scenario/Processes Business Value In the Work Center Resource Management Scenario Flow Further Information See also Update a Resource Profile Resource Search Quick Guide

Resource Management Process Details: Staffing Projects Click process chevrons for details X Staffing Projects Administering Resources Finding Resources Monitoring Utilization Assign to project and quantify commitment Manage resource commitments i i Scenario Explorer Process Description Further Information The Staffing Projects business process enables the resource or project manager to assign suitable resources to projects and maintain an initial capacity commitment for the selected resource. The employee adjusts the initial commitments in his/her availability calendar according to actual workloads and other project commitments, for example. The resource or project manager can also perform these adjustments on behalf of the resource. Performed by Resource Manager Scenario/Processes Business Value In the Work Center Resource Management Scenario Flow Further Information See also Maintaining Projects - Team and Staffing

Resource Management Process Details: Monitoring Utilization Click process chevrons for details X Monitoring Utilization Administering Resources Finding Resources Staffing Projects Analyze resource utilization Balance resource utilization Notify senior management to initiate strategic measures i i i Scenario Explorer Process Description Further Information The Monitoring Utilization business process enables the resource manager to monitor the current and forecasted utilization of resources and identify peaks and troughs in utilization. Utilization imbalances can be handled in the short term by distributing work more evenly between resources or by informing management. Senior managers can then decide, for example, to increase/decrease the current workforce or boost demand through appropriate sales and marketing initiatives. Performed by Resource Manager Scenario/Processes Business Value In the Work Center Resource Management Scenario Flow Further Information See also Forecasted Utilization Actual Utilization

Resource Management Business Value Search Staff Monitor Manage Resource Pool (External and Internal) Add Service Agents Maintain Resource Profile (Skills and Availability) Find Resources by Suitability Respond to Capacity Issues Find Resources by Availability Staff Internal Projects Staff Customer Projects Monitor and Balance Capacity Issues Scenario Explorer Overview Key Benefits Enables the resource manager to manage operative and daily project-related business activities. Is integrated with Time and Labor Management to record time against projects and to determine project availability (absence data). Provides a comprehensive and structured view of the availability and experience all resources Works with pragmatic concept of “earliest availability“ Availability calendar allowing initial resource allocation and later actualization of commitment data Offers simple and rapid resource search functions Advanced search for sophisticated searches Activity tracking is fully integrated within keyword-based resource search For midsize companies in professional services industries, this process provides the ability to find and assign resources that have the right skills and are available at the right time for project staffing. You can improve resource efficiency and increase utilization by finding the best internal and external candidates in terms of suitability and availability. SAP Business ByDesign helps to efficiently manage and staff internal and external projects through pool management using parameter-driven searches. Scenario/Processes Business Value Scenario Flow Further Information

Resource Management Scenario Flow Administering Resources Finding Resources Staffing Projects Monitoring Utilization Project Management Workforce Administration & Authorization Project Management Time and Labor Management Scenario Explorer Scenario/Processes Business Value Scenario Flow Legend Work center in which process is performed Further Information Process mainly driven by the user Work center Related scenarios Business document flow

Resource Management Further Information Scenario Explorer Do you want to try it out? Do you need more information? Do you want to discuss with others? Self-Enablement Systems If you want to try out the business scenario, click here.* More Details SAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here. Forum Get in touch with experts to discuss your specific requirements. To enter the community, click here.* Scenario/Processes Business Value Scenario Flow V WIKI In addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.* Further Information * Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.