4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries QUALITY FRAMEWORK AT STATISTICS LITHUANIA Bronislava Kaminskienė Head, Methodology and Quality Division

WHY IS SYSTEMATIC QUALITY MANAGEMENT ESSENTIAL?  To expedite reaction to user needs and expectations  To establish an effective management system  To motivate the staff and to develop the quality culture  To consolidate communication with users and respondents  To enable effective organization of institution’s activity  To ensure well-balanced distribution of resources  To ensure continuous improvement 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 2

BACKGROUND FOR THE QUALITY MANAGEMENT SYSTEM  Fundamental Principles of Official Statistics, approved by the United Nations Economic Commission for Europe  European Statistics Code of Practice  ISO 9001:2000  European Fund on Quality Management model (EFQM)  Balance scorecard (BSC)  QMS of different countries 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 3

ISO-based QMS is a good framework for the implementation of the European Statistics Code of Practice  Management rules, structure, processes and responsibilities are clearly defined and documented  Performance results are planned, observed and evaluated  Quality assessment and improvement methods and tools (audits, self-assessment, quality indicators, user satisfaction surveys, etc.) are implemented in a clear and systematic way  Quality policy and objects are revised and resumed EUROPEAN STATISTICS CODE OF PRACTICE AND ISO Quality management system of SL introduced and certified as conforming with the ISO in 2007 (recertified in 2010) 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 4

SCHEME OF THE SL QUALITY MANAGEMENT SYSTEM 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 5

MAIN ELEMENTS OF THE QUALITY MANAGEMENT SYSTEM CONFORMING TO ISO 9001 Quality manager Coordination of the introduction of the quality management system Overall quality management across the institution Process owners Management rules for the statistical process production and responsibility Methodology and Quality Division – institutional level Survey managers – survey level Process maps and links between processes established Documentation of the quality management system Internal audit of the quality management system Improvement actions Independent certificate audit of the SL quality management system against ISO –6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 6

4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 7 QUALITY POLICY Statistics Lithuania commits itself:  To better meet the needs for statistical information of various user groups  To develop the dissemination of official statistics through the Official Statistics Portal  To strengthen cooperation with respondents motivating them to provide high quality statistical data  To strengthen the coordination of institutions managing official statistics, to encourage institutions managing European statistics to implement the provisions of the European Statistics Code of Practice  To improve the quality management system  To enhance interinstitutional and international cooperation in the area of statistics through active participation in legislative processes in Lithuania and the European Statistical System  To foster initiative and responsibility, improve qualification and enhance competence, increase motivation  To use resources responsibly and to implement measures enabling the preservation of the environment

THE MAIN STRATEGIC DIRECTIONS  More efficient production of statistical information To enhance the efficiency of statistical survey processes To develop and improve statistical areas To strengthen relationship with respondents To strengthen the coordination of institutions managing official statistics  Higher quality services to users To enhance the accessibility of statistical information To develop relationship with users  Enhancement of the institutional environment To improve the institutional environment To take over and spread best practice To improve the institution’s image 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 8

TO ENHANCE THE EFFICIENCY OF STATISTICAL SURVEY PROCESSES To manage and improve the statistical production process  Regular review of the efficiency of the process framework Process description using GSBPM Metadata for producers Characteristics of subprocesses Quality indicators of subprocesses and outputs  Monitoring and analysis of performance Evaluation of the statistical production process Self-assessment of survey managers (based on DESAP) Testing of old questionnaires Statistical audits Time used for the main steps of the process Evaluation of productivity/efficiency 9 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

HOW TO INCREASE THE EFFICIENCY OF STATISTICAL SURVEY PROCESSES  To compress time for statistical data collection Statistical indicators may be extracted from business management and accounting systems directly To modernise population surveys through the use of electronic communication networks for statistical data collection  To increase the reliability of statistical data To ensure the clarity and coherence of statistical questionnaires To revise statistical data editing rules/algorithms used in data entry programs  To improve statistical data processing methods To implement the EU-recommended statistical data editing and missing value imputation methods using standard IT tools To increase the proportion of statistical indicators for the calculation of whose estimates additional information or administrative data are used 10 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

TO STRENGTHEN RELATIONSHIP WITH RESPONDENTS  Respondents are provided with required statistical information  Respondents’ opinion surveys are carried out  Statistical reporting burden is monitored and reduced by: Expansion of the use of administrative data for statistical purposes Improvement of questionnaires, reduction of their number Improvement of the rotation system used for the participation of enterprises in statistical surveys Development and promotion of an electronic data collection system Calculation of the response burden indicator based on time expenditure for filling in statistical questionnaires 11 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

TO STRENGTHEN THE COORDINATION OF INSTITUTIONS MANAGING OFFICIAL STATISTICS  Cooperation agreements with national institutions managing official statistics signed  Methodologies of statistical surveys carried out by institutions managing official statistics discussed by the Joint Methodological Committee  Statistical training, seminars for the representatives of institutions managing official statistics organised  Self-assessment of statistical information production processes taking place in institutions managing official statistics initiated 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries 12

COORDINATION OF CoP IMPLEMENTATION IN OFFICIAL STATISTICS 2006 – establishment of an interinstitutional working group for CoP introduction (renewed in 2010) Seminars on topical issues relating to the preparation and quality assurance of official statistics, meetings with the working group held periodically 2006–2013 – self-assessments organized 2010 – simplified questionnaire developed 2012 – ESS QAF-based questionnaire developed Self-assessment results analysed and recommendations on further CoP implementation delivered 2008–2013 – annual monitoring of CoP implementation in other institutions performed 2013 – signing of agreements on the organization, quality assurance and dissemination of official statistics with other producers of official statistics launched 13 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

TO ENHANCE THE ACCESSIBILITY OF STATISTICAL INFORMATION  The accessibility of statistical information produced under the Official Statistics Work Programme is enhanced on the Official Statistics Portal  The preparation and publication of public statistical data files is initiated  The amount of detailed and relevant statistical information provided for users increases 14 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

TO DEVELOP RELATIONSHIP WITH USERS  The measures aimed at strengthening relationships with the users of statistical information in the regions are implemented  Statistical literacy tools for users are developed and implemented  Specialised sections for user groups on the Official Statistics Portal will be created  Information is posted in social networks  User-oriented ESQR-based quality/metadata reports are prepared The opinion of the users of statistical information is assessed 15 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

ENHANCEMENT OF THE INSTITUTIONAL ENVIRONMENT  To improve staff motivation and competence appraisal  To nurture socially responsible communication and cooperation  To foster a culture of environment-friendly and responsible use of resources 16 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

EXTERNAL COMMUNICATION  To take over and spread best practice in the country and abroad  To strengthen the institution’s visibility with the society  To improve the institution’s image 17 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries

18 There is nothing you would not do The road to progress is neither immediate nor easy Perfection has no limits 4–6 September 2013, Vilnius, Lithuania High-Level Seminar for Eastern Europe, Caucasus and Central Asia Countries