Durham – Where Great Things Happen Great Things Happen When Performance Measures Intersect with Community Engagement City of Durham, NC TLG Conference April 18, 2012

Durham – Where Great Things Happen Agenda I. Durham Demographics II. Community Engagement/Video III. Performance Management System IV. Performance Management System Support V. Integrity of Data/Data Collection VI. Data Driven Decision-Making VII. Community Outcomes VIII. Challenges and Successes IX. Participant Engagement Exercise

Durham – Where Great Things Happen City of Durham Demographics FY 2012 Total Budget General Fund Budget Full-Time Employees Departments Bond Rating Population $362M $182M 2, AAA 228,000

Durham – Where Great Things Happen Community Engagement Conducted Citizen Engagement Workshops Partnered with Citizens Oversight Committee Solicited feedback from residents on design and functionality of Dashboard Offered demos to community Gained broader perspective from citizens

Durham – Where Great Things Happen Citizens Oversight Committee

Durham – Where Great Things Happen

Strategic Plan Structure

Durham – Where Great Things Happen Performance Management System Provides a full Taxonomy of plan Tool to highlight progress made on objectives, measures, and initiatives Provides “Why It Matters” narrative, analysis, action plan, data sources, and charts, graphs, and gauges Drills down to raw data Embedded video tutorials Compatible with text reading software

Durham – Where Great Things Happen Performance Management System Support Created City Business Requirements (based on analysis of City business units) for vendor to configure the system Provided the vendor with innovative ideas for enhancing the software for better alignment to City requirements Provided extensive training to the end-users in various departments Provided strategic direction to maximize productivity and desired outcomes utilizing the system

Durham – Where Great Things Happen Dashboard Landing Page

Durham – Where Great Things Happen Integrity of the Data/Data Collection Department of Audit Services in conjunction with the Performance Monitoring Team: Review data to ensure alignment between the outcome measures, objectives and initiatives Monitor the data and data links to ensure the integrity of the information Published semi-annual PDF report for our residents

Durham – Where Great Things Happen Data Collection Matrix

Durham – Where Great Things Happen Dashboard Structure

Durham – Where Great Things Happen Data Driven Decision- Making Performance Management System in place so how do we use the data- we want: Department Directors to use data to manage resources and make operational decisions Administration (CM/DCMs) to use the data to hold employees accountable, identify process improvement opportunities, and make resource allocation decisions Community to use the data to hold the government and elected officials accountable

Durham – Where Great Things Happen Data Driven Decision-Making

Durham – Where Great Things Happen Community Outcomes Formed Citizens Oversight Committee Increased and improved outreach to Durham residents Effective delivery of information to the public Better understanding of Strategic Plan alignment Better able to evaluate progress on measures and initiatives Improved communication between the City and the community

Durham – Where Great Things Happen Challenges and Successes Challenges Successes Identifying staff to take on additional responsibilities Limited resources in Technology Solutions Limited capacity in the budget to fund new positions Coordination of Citizens Oversight Committee Developing a system that manages performance internally and effectively reports to citizens Buy-in City adopted first-ever Strategic Plan Dashboard Partnership with residents Improved communication Making data-driven decisions Better alignment National recognition Employee development opportunities

Durham – Where Great Things Happen Thank you