1. Durham – Where Great Things Happen Strategic Planning & Citizen Engagement City of Durham, NC NC3C Conference March 29, 2012

2. Durham – Where Great Things Happen

3. Structure to Ensure Success City Council City Manager Thomas J. Bonfield City Manager Thomas J. Bonfield Project Manager Jay Reinstein Project Manager Jay Reinstein Goal 1, Strong and Diverse Economy Champion: Kevin Dick Goal 1, Strong and Diverse Economy Champion: Kevin Dick Goal 2, Safe and Secure Community Champion: Jim Soukup Goal 2, Safe and Secure Community Champion: Jim Soukup Goal 3, Thriving Livable Neighborhoods Champion: Constance Stancil Goal 3, Thriving Livable Neighborhoods Champion: Constance Stancil Goal 4 Well Managed City Champion: Bertha Johnson Goal 4 Well Managed City Champion: Bertha Johnson Goal 5, Stewardship of Citys Physical Assets Champion: Steve Medlin Goal 5, Stewardship of Citys Physical Assets Champion: Steve Medlin Technology Kerry Goode Technology Kerry Goode Communications and Marketing Beverly B. Thompson Communications and Marketing Beverly B. Thompson Performance Monitoring Germaine Brewington Performance Monitoring Germaine Brewington Strategic Plan Implementation Support Services

4. Durham – Where Great Things Happen

5. Citizens Oversight Committee

6. Durham – Where Great Things Happen Community Engagement Conducted Citizen Engagement Workshop Partnered with Citizens Oversight Committee Invited a cross-section of Durham residents to participate Solicited feedback from residents on design and functionality of Dashboard Beta-tested by users Offered demos to community Gained broader perspective from citizens

7. Durham – Where Great Things Happen Branding

8. Durham – Where Great Things Happen Dashboard Landing Page www.DurhamNC.gov/StrategicPlan/Goals

9. Durham – Where Great Things Happen Community Outcomes Formed Citizen Oversight Committee Increased and improved outreach to Durham residents Better understanding of Strategic Plan alignment Better able to evaluate progress on measures and initiatives Improved communication between the City and the community

10. Durham – Where Great Things Happen Challenges and Successes ChallengesSuccesses Identifying staff to take on additional responsibilities to include analysis and data entry Limited capacity in the budget to fund new positions Coordination of Citizen Oversight Committee Buy-in City adopted first-ever Strategic Plan Tool that enables residents, management, and elected officials to evaluate progress on measures and initiatives Partnership with residents Improved communication, both internally and externally Making data-driven decisions Better alignment National recognition Employee development opportunities

11. Durham – Where Great Things Happen Questions? Thank you! www.DurhamNC.gov/StrategicPlan/Goals