Marino Center Patient Safety Improvement Project Selecting an Aim: Closing the Loop with Specialty Labs Community Learning Session #4 March 4 th, 2016

Aim Statement  Our current rate of closing the loop with specialty labs is 75% within 30 business days. Our Aim is to close 90% within 30 business days by 6/30/2016.  This is important for Patients Safety because patients are confused by directions, complexity, and when to expect results with specialty labs  This improves the patient experience as the testing process will be fully explained prior to receiving the test kit. 2

Team Members  Leonid Gordin, MD – Holistic Medicine  Lucille Shore-Schein, MD – Rheumatology  Carleen Mellon – Lead Administrative Assistant  Guerline Maingrette – Administrative Assistant  Elaine Kerrigan – Practice Manager 3

What we are Measuring  Keep a list of specialty labs ordered starting Tuesday 3/1/2016. Measure how many were closed by 5pm on Friday 4/1/2016.  Measure patient satisfaction in process and record reaction to changes we are testing. Obtain patient feedback for further improvement 4