1. Patient Health Education Seminar Presented by Dr. Bob Gage, M.D. August 31, 2015 Humongous Insurance

2. CONFIDENTIAL2 Agenda Establish objectives for this seminar Review current patient health education practices Discuss health education theories and principles as applied to patients Plan and evaluate individualized patient education programs Discuss recent patient health education developments Questions and answers

3. CONFIDENTIAL3 Objectives Demonstrate how to communicate and evaluate health information Plan and carry out a patient education session Identify the education needs of patients throughout their lifespan Act as resource in health education Discuss recent developments (e.g., Patients’ Bill of Rights) and ethical issues

4. CONFIDENTIAL4 Current Practices Current process for the delivery of patient education information Physician – patient consultation Diagnosis of patient condition Establish patient education needs

5. CONFIDENTIAL5 Theories and Principles The Patient Education Control Board establishes hospital policies Periodically evaluate the content quality and availability of health education programs

6. CONFIDENTIAL6 Patient Education Programs Driving safe: An 8-hour course that reviews driving safety and rules Lung disease: A program to help you learn to live with lung disease Weight management: Education sessions designed to teach you new behaviors to help manage your weight For a complete listing, visit www.humongousinsurance.com

7. CONFIDENTIAL7 Recent Developments Revisions to the Patients’ Bill of Rights Patient satisfaction feedback mechanisms –Questionnaire –Feedback evaluation graph Patient education instructional video

8. CONFIDENTIAL8 Recent Developments Sample questionnaire results Q #ExperienceRating (1-10) 1 Administrative process 8 2 Taking vital statistics 7 3 Clear explanation of diagnosis 9 4 Clear explanation of preventative medicines 10 Overall rating8.5

9. CONFIDENTIAL9 Recent Developments Sample feedback graph

10. CONFIDENTIAL10 Questions and Answers