Emergency Planning Developing Your International Risk Management Action Plan Lisa Zimmaro AVP of Risk Management & Treasury Temple University Denise Connerty AVP of International Affairs Temple University
What Are the Risks? Health & Safety Medical Emergency Psychiatric Emergency Crime: Victims/Perpetrators Fire/Facility Disaster Sexual Assault Public Health Emergency Weather System Kidnapping/Missing Person Political Unrest/Riots Terrorism Natural Disaster Operational Legal Compliance/Regulatory Export Controls Clery Reporting Business/Financial Reputational Loss Control Insurance Coverage
Planning Ahead: Who is Involved? The Traveler The Program Leader (if any) Resident Director Study Abroad Office Risk Management The Partner School/Program(if any) Core group The University Response Team Case-By-Case Larger Group University Communications
Emergency Planning: A Strategic Approach
Health & Safety: Preparation Pre-Departure Orientation/Training/Information Medical Standard of Care Safety & Security University Resources insurance information, visas, vaccinations, etc. Emergency Procedures On-Site Orientation Program Leader Training Expectations of Role Responding to Emergencies
Health & Safety Risk Control Regional Risk Assessment (i.e. “Scanning & Monitoring”) Monitor World Events U.S. Department of State Guidance Non-U.S. Government Guidance Private Security Analysts, Regional Risk Ratings Programmatic Risk Assessment Facilities & Housing Medical Emergency Response Capability Policies & Protocols Travel Restrictions Required Trainings Liability Forms
Health & Safety: Respond Do you know where travelers are? Can you reach them? Can they reach you? (24/7) Who is the response team on the ground? Partner School Emergency Assistance Provider (e.g. ISOS, Medex, etc.) Who is the response team at the university? Core group vs. Case-By-Case bigger group
Health & Safety: Recovery Ongoing Care Medical Assistance Emotional Support Evacuation/ Repatriation Supporting Parents/Classmates Academic Impact Financial Assistance
Health & Safety: Regroup Ongoing Care Medical Assistance Emotional Support Evacuation/ Repatriation Supporting Parents/Classmates Academic Impact Financial Assistance
Crisis Management Tips Some of your domestic insurance policies may cover the cost of a crisis management team and costs associated with response. Hire a social media consultancy firm or public relations firm if crisis is extreme or catastrophic. Social media is proactive not reactive Contribute to social media conversation- have an official source Information is centralized Watch what others are saying Consistent updates Tell how crisis will be handled Reduce panic
In Summary Ensure travelers are well-informed Leverage expertise and resources at your university Work closely with program leaders/resident directors and partner schools Have a response plan Have a response team
Questions